C&A Reviews 3,412

Terrible!!! Stay away from their online store. I ordered an item and received something totally different. I had to retour it, the customer service was terrible...in the end I didn't end up with the item I wanted. They took so long to send it, I received the wrong item and in the meantime my size cant be bought anymore (for the item that was supposed to arrive, if it even existed and wasnt fake advertising)

Returned two items in person in a store (after registering the return online and presenting the QR code). Received a payment for 1 of the items and no acknowledgement of the second, and no response from customer service.

OH MY GOD ITS C&A FROM THE AMAZING DIGITAL CIRCUS?!

Not a very good experience working with them.

Not bad, thanks

Absolutely the worst clothing company in the history of mankind. AVOID THEM AT ALL COSTS. N.E.V.E.R. buy from this disaster.
They bombard you with relentless SPAM, treat customers like dirt, and have zero integrity. Don’t be tricked—stay as far away as possible. NEVER, EVER, UNDER ANY CIRCUMSTANCE BUY ANYTHING FROM THEM.

I ordered 2 tshirts online on swiss website. I did not like them and returned them together in 1 package. I have only received confirmation that 1 was returned. I have contacted customer service through their online formula 3 times and I get no response. This is terrible service. I will not be paying for items I returned and I will never shop with C&A again.

Good clothes, quality materials, a little bit of problem with the delivery, they didn't write my phone number on the package, but I contacted the delivery company and I got helped.

C&A often disappoints with poor quality clothing, delayed delivery, and unhelpful customer service, making the shopping experience frustrating.

Strongly advise not to do any online shopping at C&A. Hard to belive, that nowadays in a pool with H&M, Zara, Mango, that have excellent logistics with online shopping, they act like just discovered webshop concept. I have ordered 4 pairs of socks and 1 trousers, value of the package in total 65€. Post NL ripped the package, patched it brutally, and put the label about the damage notification. I received 1 pair of the socks less than ordered. Inform the same day Post NL and C&A. Post NL said "not business of ours", and C&A after sagas and epistolary forms in the e-mails concluded, that they "can not replace my lost item because of their organisation. But they also can not return my money. So I should order the item again (and pay it again!), and they will send it free of delivery costs"!?!?!? But if I could be "so kind and send clear photos of the package damage, and hand signed statement, about my damaged package, so they can claim to the post"!?!?!? So I have lost my goods, my money, and they want me to pay them again, and help them to get their insurance from their delivery company. Belive that their behaviour and "policies" deserve attention of the customer protecting rights agency.

This app is very interesting guy let enjoy it together

I spent 20 minutes searching your site for products on sale that ended up being unavailable on check out, but still listed for sale on the site! I will never use your site again, waste of time, and yes, chat support is rude and not helpful

Their website is a real scam!
I bought 4 pairs of pants for my daughter on their site on 03/01/2025 with click and collect delivery.Delivery announced within 5 to 8 days. Today is 15/01/2025 and still nothing. Customer service is mediocre, unable to inform me where my parcel is or when it will arrive.
Customer service by email is even more catastrophic as they can't even identify my order even though I've given them the order number, my personal info and proof of payment. At this stage, if you're not ready for online sales, don't do it. What amateurism and lack of respect for the customer! I often bought for my children on my mother's recommendation, but neither she nor I will ever set foot in this dishonest store again.

First and last online order. In order to send a return, I have to pay €100 for shipping. I should be able to return it to the store if the warehouse is in Germany.

The working conditions for the employees were ridiculous, as well as for customers visiting the store. The temperature inside the store was 29.6 degrees at 21:00, the air conditioning was off at the store in the Fan shopping centre in Mallorca. I felt sick and dizzy, and when questioned the said it is always off.
Mallorca has been hit with a heat wave with temperatures reaching almost 40 degrees, what happened to human rights

The staff was really unwelcoming. I was with my friend and the woman from security was looking odd at us and following us everywhere and afterwards said we need to be nice and careful to not do anything bad. We were just looking at clothes. She thought we wanted to do something just bc we are girls. The tone was out of line and she was just rude. We felt really uncomfortable with her. Hire better people!

I bought a jacket for my daughter 5 days ago.
Being a birthday gift, my wife removed the price tag.
My daughter unwrapped it, looked at it and said “nope”. 😬
Upon attempting to return it today, with the receipt in hand and the intention to bring my daughter back in and choose something for herself, I was told that I was not entitled to a refund because I didn’t have the paper price tag that was attached to the jacket. 🤣 I laughed, thinking they were joking, but as soon as I realised they were completely serious, it didn’t seem so funny anymore. 🤔
So, purchased five days ago, brand new….my daughter didn’t even try it on, plus, I still had the receipt, but without the paper price tag, I was informed that without the paper price tag, I had insufficient evidence that the jacket was the same one as on the receipt.🤦🏻‍♂️
Ok, I get it. It’s company policy and not the fault of the staff in store, because they’re just doing what they’re told, but nevertheless, it is a return policy that seems actually so contemptuous toward this company’s customers that it straight up guarantees that any person who has the experience I just had, will never, ever, spend another cent with them. 🤷🏻‍♂️
For the sake of €30 measly euros, they’ve lost the potential of me spending money there for years to come. I’m not so arrogant to think that I, as one person will have a devastating impact, but clearly, I’m one of many who feel the same. 🙄
I’d understand this awful attitude if it was a company that was doing so well that they didn’t need to care about customer service, but they’re not and these days, there’s just too much competition.
It’s no wonder they have had to close the majority of their stores (over 100) over the last seven years.
With the way they treat their customers, give it another seven years and they’ll be gone completely. 🤷🏻‍♂️
Apparently, they have been closing stores to focus on online sales, but a quick look at the reviews on here and it’s pretty obvious that they’re making a sh!t soup out of that as well!! 🤣
Expats in the Netherlands often joke about how poor the customer service is in this country, but after living here for 8 years, this is a whole new level that is so sad that you have to laugh. 🤣

I've been shopping at C&A since I was a little kid. The clothes have always lasted long. The price for value ratio is amazing. My favourite item from there, a basic top, I've been wearing for approximately 300 days/year for at least 8 years now. It does show wear and tear, but it's still OK.
Even my BF finds it OK to go shopping here and he hates shopping in any other store.
Last thing I brought were a jacket and some jeans, I were them very often and I'm very happy with them.

Awful customer service.
My packet was lost, and the customer service just offered me to make a new order. What about the money I paid for the original one? Nothing, that's what.

At the beginning of May I tried to order an item from their online shop, I paid for it, got the confirmation mail, but after 2 days I received another email saying that the order was cancelled because the item was already out of stock when I ordered (?!) so the price will be returned immediately. The item appeared to be back in stock when I received this message, so I tried to order it again, but the EXACT same thing happened. I wrote to their customer support to clarify the issue, since the refund was promised to be immediate and I haven’t received a single penny back, and also because I found it bizarre that the emails claimed this cancellation was an “exceptional and rare case” but it already happened twice in a row. I got a reply to “excercise some patience” because this process takes 5 to 8 days, and my refund was already issued… So I waited. 3 weeks passed and I still haven’t received a refund… so I contacted them again, asking them to kindly check my orders. What I got was a reply that actually no money was even deducted from my account (when I know and I can prove that my payments DID go through) and it came from THE SAME WOMAN who previously told me that my refund was already issued, I should just wait… I’m going to put her name out here: it’s Jasmine Akujobi. If you see this name in the reply emails, you can already say goodbye to your money, because she won’t even care to look into your case.