What made my experience great with Cupid Cases is how exclusive it is and makes pretty phone cases for ALL phones, not just iPhones. Before I got my iPhone, I was looking for a cute, and simple phon... See more
Company replied
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Placed my order over a week ago, still no updates of dispatch. Contacted Cupid cases multiple times but no response. Would not use this company again especially paying £25 for a case for it not to tur... See more
When i first placed my order everything was great but after seven days it still hadn't shipped. Anytime i contacted them they said they would get back to me in 24-48 hours, they never did. In total it... See more
My cases just came today and they are so nice and have all the diferent phone sizes deffo worth looking at some of the cases.
Company replied
Company details
Written by the company
At Cupid Cases, we’re passionate about offering phone cases that combine style and practicality, ensuring your phone is protected while reflecting your unique personality. Our extensive selection of phone cases is designed to cater to various tastes, whether you lean towards minimalist, bold patterns, or playful designs. We believe that a phone case should do more than just shield your phone—it should also be a statement of who you are. Our wide range of cases ensures that you'll find the perfect case to match your style. We pride ourselves on the quality of our cases, using durable materials and cutting-edge technology to deliver cases that offer protection without compromising on aesthetics. Each case undergoes rigorous quality checks to ensure it meets our high standards and delivers the best possible performance. At Cupid Cases, customer satisfaction is at the heart of everything we do. From the moment you browse our collection to the time your case arrives at your door, our dedicated customer service team is here to assist you with any inquiries or concerns. We strive to make your shopping experience smooth and enjoyable. Join the Cupid Cases community and give your phone the perfect blend of protection and style. Your phone deserves it!
Contact info
United Kingdom
- hello@cupidcases.com
- www.cupidcases.com
3.1
Average
28 reviews
Hasn’t replied to negative reviews
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Reply from Cupid Cases
Hi M,
Thank you so much for taking the time to leave a review. We’re thrilled to hear you’re happy with your phone case!
We understand that delivery can sometimes take a little longer, especially during the busy holiday season, and we truly appreciate your patience.
Thank you again for your kind feedback. We hope to see you back soon!
If you have any further questions, please don’t hesitate to reach out to the team.
Best wishes,
The Cupid Cases Team
Great case!
9 December 2024
Reply from Cupid Cases
Hi Cindy,
Thank you so much for taking the time to leave us a review. We’re so happy to hear you love your phone case!
We truly appreciate your support and can’t wait to have you shop with us again soon.
If you have any further questions, don’t hesitate to reach out to our team.
Best wishes,
The Cupid Cases Team
Reply from Cupid Cases
Hi GA,
Thank you for taking the time to share your concerns. We’ve checked the tracking details for your order, and we can see it was delivered the day after your review.
We’re sorry for any worry caused by the delay and appreciate your patience while waiting for your order to arrive. If there’s anything else we can assist you with, please don’t hesitate to get in touch.
Best wishes,
The Cupid Cases Team
Poor quality cases and even worse customer service
Case peeling up after a month of use. These cases are just black cases with designs stuck on top. I’ve been told this is my fault for picking at it (I didn’t) and they only have a 14 day return policy for defects. Way too expensive for the quality and poor customer service.
27 November 2024
Unprompted review
Reply from Cupid Cases
Thank you for your feedback. We’re sorry to hear you’ve had a disappointing experience and want to address your concerns.
Our phone cases are made to order with high-quality materials, and we don’t see peeling when they are used as intended. We understand that wear and tear can happen over time, but it’s unusual for this to occur after just one month without external factors.
As part of our policy, we do offer a 14-day window for reporting any defects, and we encourage customers to reach out to us as soon as possible if there are concerns with their order. That said, we always strive to provide a positive experience for our customers and will take your feedback into account as we continue to improve our processes.
If you’d like to discuss this further or provide additional details, please feel free to reach out to our support team.
Best regards,
The Cupid Cases Team
My cases just came today and they are…
My cases just came today and they are so nice and have all the diferent phone sizes deffo worth looking at some of the cases.
24 September 2024
Unprompted review
Reply from Cupid Cases
Hi Grace,
Thank you so much for taking the time to leave a 5-star review! We’re so pleased to hear you love your new phone cases and that the variety of sizes caught your eye.
We always strive to provide high-quality products and a great shopping experience, and it’s wonderful to hear feedback like this.
If you have any questions or need assistance, please don’t hesitate to get in touch.
Best wishes,
The Cupid Cases Team
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