I bought a tin of harvest brown as I had used this successfully in the past. I had to return it as the paint had a pronounced orange tint to it. I contacted Cuprinol and was told that it was a rogue b... See more
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Find the right products to enhance your garden wood and furniture at Cuprinol. We have paints and treatments for sheds, fences, decking, buildings and more.
Akzonobel Building, Petersfield Avenue, SL2 5DS, Slough, United Kingdom
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I purchased at least 12 cuprinol 5L cans of antislip decking paint to find that when it has been walked on a few times it comes off. I prepared the decking as your instruction and gave 2 coats to which it looked amazing.
Now it needs doing all over again, due to the patches that are appearing daily, which will be thoroughly time consuming and at great expense to me again due to the size of the decking. It hasn't been done a year yet.
I have sent in message from your contact page for advise or support and tried calling a few times with no joy due to the phones having technical issues.
I know the weather hasn't been brilliant but when it says hard wearing long lasting weather protection I expected more than a few months of it looking ok
I am totally disappointed with the product

Reply from Cuprinol
Summer 2021 we spent a small fortune on Cuprinol Seagrass paint for our garden fences, we liked the colour and also the 5 year guarantee that came with it so although the expense we decided to buy 3 5L tubs, it's now coming up to summer 2023 and the fences look rubbish, the colour has faded a lot even though we followed the instructions on the tubs, not something you would expect for the money or from a company like Cuprinol.
Obviously we have photos as proof of this

Reply from Cuprinol
I have used the garden shades for a few years and loved it. All our sheds and fences are painted with it and never had a problem until now. This product is so watery that it just runs off the piece you are painting, not how it was. No consistency at all. And you expect a slight variation in colour when buying the same colour a few months apart but these are totally different. Going by some of the reviews on here it looks like I'm going to be re doing everything very soon, but it wont be with a cuprinol product

Reply from Cuprinol
So bad. Bought ‘olive garden’ nothing like the picture.. much lighter and needed 4-5 coats.
Also bought ‘jasmine’ and I gave up. It was like painting with milk, and I’m painter by trade. Brand new wood. Absolutely awful product. You’d need at least 6-7 coats. Terrible stuff.
I bought a tin of Duckwax SilverCopse to paint my shed. Cleaned shed with sugar soap rinsed thoroughly and left to dry, warm sunny day. First coat OK but poor coverage. Second coat appeared to be 'dissolving' the first layer exposing the original surface in big patches. Three further coats later and problem still exists. Wish I had read these comments before purchasing the paint. Never again, three days wasted and now waiting for the rain to wash my efforts away. will attempt a refund from Homebase, dosnt appear Dulux are interested.

Reply from Cuprinol
Cuprinol Garden Shades is useless. Used Daisy White and Dusky Gem. Both paints when thoroughly stirred were thinner than water, the pigment did not cover the wood work that had been sanded down. Five coats of the white and it still need more coats. The Dusky Gem, I applied the first coat yesterday afternoon and over night a little rain fell and the paint washed off. £44 down the drain. A total waste of money. I am very annoyed. And NO Cuprinol, if I reply to you, I'll only get a stock answer. I'm taking the product back to Homebase.

Reply from Cuprinol
Bought a tin of ducks back in the shade Autumn Brown. It has left my fence bright orange. Will not be buying again. Beware of the colour advertised as it does NOT mean that it will actually be anywhere near that colour.
Having purchased some cuprinol garden shades, I decided to paint my lawn edging sleepers in cool marble, weather proof with a 6 year guarantee. The day was warm and sunny and the sleepers were tinder dry. This was the 4th May 2023. Today, being 6th May 2023, we had a fine drizzle, to my disappointment I looked at my previous handy work and it appears that the colour is washing away. I had applied the colour in 2 coats on the same day as recommended on the tin. It would appear by my own personal experience and all the other reviews that your product is not fit for purpose . Perhaps Trading standards might be my next port of call.

Reply from Cuprinol
Bought garden shades to refresh my fence which was painted in the same colour five years ago. So disappointing! So, so watery, runs everywhere, drips so easily. Have only painted a small area so far and am now thinking I will buy a different make as I don't want to use any more of my precious time and end up with an inferior finish. Such an awful waste of money.

Reply from Cuprinol
Very disappointed new shed painted with three coats and it hasn't lasted one year can already see the wood in some places. So much for 5 years, I now have more work getting it off and redoing. I certainly do not recommend ducks back as a product stay well clear of it.

Reply from Cuprinol
I have bought five, 5 L containers of Cuprinol ducks back Silver Copse.
I had brand-new fencing wood delivered and I painted the wood on an average day. Not too sunny, not too cloudy and definitely not raining. I waited and applied a second coat. I followed the instructions on the back of the team to the letter.
Several days later
My husband went to put the fencing up and it was raining, the paint just started washing away. Needless to say he stopped putting the fence up because there were puddles of grey water on the floor. i’m now left with Fencing that looks like it’s had a wash of grey paint on it not two coats.
I still have three full containers of the paint left and I will not be using any of it as I am so disappointed that I have wasted time and money painting my fence.
I have contacted the company and I’m waiting for a response and hopefully all my money back.
I’ll pick the 12th of April as the date of my experience, but to be quite honest it’s the middle of April I can’t remember the exact date
I’ve had a reply from Cuprinol , saying that the product should only be applied to rough sawn wood_ seriously, I’ve already stated, I followed the instructions on the tin to the letter_ The wood is rough sawn, timber batons. Did I just get a generic response or did somebody actually read what I had written?

Reply from Cuprinol
Have spent Friday and Saturday painting our outside fence in suitable dry conditions. Painting over a cream Cuprinol Garden Shade from 2 years ago. Fancied a change and very much liked the look of Silver Copse on the label when looking in our local DIY store.
How I was about to be disappointed ! Today is Sunday and this afternoon we have had light rain, not heavy or unusual weather.
To my dismay as I went outside, I was greeted with my fence literally running with paint washing off, all my hard work and effort simply washing away !
I could have almost accepted this if I'd used a cheap shops own brand, but I felt I had bought the best by using a known brand of fence paint.
I have included photos as I am saddened at not only the waste of time and effort but also cost.
I had applied 3 coats as wanted a good finish not the wash type look you get with one coat. Therefore I had used a whole tin. But now I may well as of applied just one coat as it looks miserably dreadful !
Given that we are living within a cost of living crisis I did not expect to have to now go and buy an extra tin just to try to rectify what actually looks a mess now.
What a shame Cuprinol, I am hoping to get a favourable response in order that my faith in your products be restored. I did not expect this from this brand
I look forward to hearing from you at your earliest possible convenience.
Please note I have emailed the dulux email and sent photos

Reply from Cuprinol
Avoid this paint at all costs. Just re painted my whole decking area which is a large area to cover, did 2 coats like suggested been out this morning to take the rubbish out to find out that the paint is literally washing off with the rain very very disappointing a lot of time, effort and money wasted on this product.

Reply from Cuprinol
Well the ducks back silver copse I had on the fence was 5 or 6 years old and wore very well. Bought misty heathland to go over the top of it as it looked a similar shade, similar darkness. It was totally different than the swatch on the tin, it was more like cream colour. But mistakes happen and Cuprinol went above and beyond to rectify it, admitted the tin swatch was wrong, fixing problems and making a customer happy is the sign of a good company, thanks

Reply from Cuprinol
I bought Cuprinol Garden Shades Coastal Mist last summer thinking it would be good quality paint for my garden bench with a "6 year weatherproof for garden wood" claim. How wrong was I. After sanding I had to apply 5 coats as it was so thin & not providing correct coverage. I was initially happy but after the winter it now looks horrendous. The paint has started coming off & looks tired & worn. The thought of having to sand the bench down again & repaint it again is not ideal as it took days last year to ensure paint coats where dry inbetween so many coats. The paint has absolutely ruined my bench, I wish I'd varnished it instead... Not with Cuprinol!

Reply from Cuprinol
As a full-time handyman, I use lots of paints. Cuprinol garden shades is definately the worst of a bad lot. Thinner than water, terrible coverage, adhesion so bad I had to sand it into the existing paint in to get it stick at all. I've had cheap shop's-own garden paints that were great, so Cuprinol have no excuse.
It would work ok as a wash on new softwood - soak in and give a bit of colour. It really should be labelled as a wash not a paint. You'd probably do as well just watering down cheapo and saving your money.

Reply from Cuprinol
Used autumn brown ducks back paint on some fencing and a shed, all rough wood and it’s just washing away in the rain!! So frustrating when I spent so much time doing it and I now don’t know what to use to rectify the mess

Reply from Cuprinol
I prepared my large gate, and the side gate then painted it with the ducks back, this morning it’s all being washed off by the rain what a mess now got to go and try to clear up the mess it’s made I’m not happy at all

Reply from Cuprinol
A few years ago I painted my fence with garden shades and it was great. I was lazy, didn’t clean the fence, just whacked it on, two coats and it covered like a dream and lasted for years. Just bought some to paint the inside of a brand new shed and was horrified by how watery it was. Three coats later and it’s still looking like watered down white wash. Wish I’d read these reviews before buying it. If it was for anything but the inside of a shed I’d sand it off and buy something better, but as it is I’ll just put a 4th coat on and leave it to its streaky mess. There must have been a change to the ingredients, so if you’ve used it before don’t think it’ll be the same.

Reply from Cuprinol
Takes ages to stir to get anything like it used to be, new formula just no good!

Reply from Cuprinol
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