Cuprinol Reviews 

258
•
TrustScore 2 out of 5

2.2

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Review summary

Created with AI, based on recent reviews

Looking at 21 reviews, most reviewers were unhappy with their experience overall. Consumers frequently complained that the paint was extremely thin and watery, making it very difficult to achieve proper coverage even after applying multiple coats across different surfaces. People also noted serious issues with the finish, mentioning that the product peeled off quickly or failed to match the expected shades. Some reviewers were happy with the application process, finding that the liquid went on smoothly and provided great results for their projects. Additionally, customers appreciated that the final colors matched expectations well, looked very attractive on fences, and remained durable over time.

What people talk about most

Product

Consumers find product to be a source of deep frustration regarding its consistency and coverage, with many... See more

Quality

Customers had ambiguous experiences with quality, as while some reviewers reported that the paint was... See more

Reviews shaping this summary

Rated 2 out of 5 stars

I bought a tin of harvest brown as I had used this successfully in the past. I had to return it as the paint had a pronounced orange tint to it. I contacted Cuprinol and was told that it was a rogue b... See more

Company replied

Rated 3 out of 5 stars

Cuprinol Autumn Gold DucksBack has changed colour since 2024, not just a slight batch change. Hopefully when the fence I’ve been touching up dries it won’t look too obvious, (but if you’re updating/ r... See more

Company replied

Rated 3 out of 5 stars

Purchased Silver Copse Ducksdback while I was happy with the product the colour is nothing like advertised. It's supposed to be a mid grey however, it's definitely a shade of navy blue. Can't afford t... See more

Company replied

Rated 1 out of 5 stars

Bought some Cuprinol Garden Shades exterior wood paint to repaint my garden gate. Don't waste your money. It is very thin and watery and splatters everywhere during application no matter how slowly an... See more

Company replied


Company details

  1. Paint Manufacturer

Written by the company

Find the right products to enhance your garden wood and furniture at Cuprinol. We have paints and treatments for sheds, fences, decking, buildings and more.


Contact info

2.2

Poor

TrustScore 2 out of 5

258 reviews

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2.2

All reviews

(258)

21 reviews in the last 12 months

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Rated 1 out of 5 stars

Disappointing product from company who knows better

I purchased several cans of Cuprinol Garden Shades in different colors for several different garden projects. When I started using the first of the paint it seemed to be reasonably viscose and covered well after 2 coats. I had to stop projects and store remaining paint, at least 2 cans of paint were unopened (2.5l cans of each). These were stored under recommended conditions for 5 months, on opening them they were both watery and despite spending a lot of time stirring them they still didn't thicken enough to be suitable for purpose. I am extremely disappointed with this and would appreciate your help in resolving this.

8 April 2023
Unprompted review
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Reply from Cuprinol

Hi, we're sorry to hear that you're unhappy. Cuprinol Garden Shades is a thin paint by design - this is to help it soak into the timber. If the paints aren't stored suitably, they can go out of condition and become unusable. Please can you forward some pictures to show the issue with their coverage? Our email address is duluxvirtual@akzonobel.com and your reference number is 2209585DB - please include this in the subject line. Thanks, Cuprinol Technical Advice

Rated 1 out of 5 stars

Awful!

Awful! It’s as runny as tap water!

3 April 2023
Unprompted review
Cuprinol logo

Reply from Cuprinol

We're sorry to hear you're unhappy with the paint you purchased Karen. Our products are designed to be thin and slack to help them soak into the timber. We can take a look at this for you - can you please forward some pictures highlighting your issue to duluxvirtual@akzonobel.com, quoting your reference number 2200943DB in the subject line. Alternatively you can call us on 0333 222 7070. Thanks, Dulux Technical Advice

Rated 1 out of 5 stars

I bought two 2.5 ltr tubs of Forget Me Not to…

I really wish that I had seen these reviews before I bought two tubs of Forget Me Not to paint my summer house and it's so runny it's un-useable. You can only put a tiny quantity on the brush otherwise it drips everywhere. It's like putting a thin blue wash over the wood. It will take forever to paint a 12' x 11' shed. And how many coats will I need. Awful paint. And yes I have stirred the paint until I'm "blue" in the face. And it keeps separating into two shades of pale blue.

19 March 2023
Unprompted review
Rated 1 out of 5 stars

I had always used Ducksback on all our…

I had always used Ducksback on all our fences, raised beds and boarders and it had that nice waxy feel about it, but in the last year, every 5l can i have bought and used is like water, absolutely useless. I have 2 x 5l cans unused and sealed should they wish to test the contents.

13 March 2023
Unprompted review
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Reply from Cuprinol

Hello Allan, sorry to see you've had issues with our ducksback. Can you please drop us an email or give us a call regarding this? Your reference number is 2165859 you can call us on 0333 222 7171 or the email is duluxvirtual@akzonobel.com - please include your ref number in the subject line. Thanks Aneliese.

Rated 1 out of 5 stars

Gutted

Gutted. I have been using Ducksback on my garden, which is a sea of timber covering fences, steps and decking for several years and always been delighted. This year is a disaster! I bought 2 of their largest containers and they have washed away within 2/3 months of application. My garden looks an unloved mess. The formula must have been played about with because what I have left is useless

27 February 2023
Unprompted review
Rated 1 out of 5 stars

Terrible paint doesn’t do what it says on the tin.I am still waiting for a reply from Cuprinol. Useless product /Useless Company

I got the Autumn Brown Ducksback in March 21 for the garden fence, it needed repainting in March 22 and I am looking at the fence now in Feb 23 and it needs redoing. It has washed off at the top of every fence panel due to rain from the trees above. This product is a waste of time. How do you claim on their 5 year guarantee? Footnote It is now 29 June 2023 and I am still waiting for a reply from Cuprinol.

18 March 2022
Unprompted review
Cuprinol logo

Reply from Cuprinol

Hi Peter, I am sorry to hear this product did not meet your expectations. Please contact us on the following number. Tel 0333 222 7171 or email duluxvirtual@akzonobel.com quoting reference number GB- 2344725 HD, Thanks Helen.

Rated 1 out of 5 stars

Awful paint - AVOID!!

Bought lots of Cuprinol Ducksback (silver copse colour), what I thought was a quality paint and not the cheapest. It went on ok and had the recommended 3 x coats. Only 8 months after I’d painted my fence and it looks absolutely awful. My fence has gone green and the paint is flaking off.
Took photos and contacted AkzoNobel who were not interested and claimed it was the wrong type of paint for my fence, which it is not! Total waste of money.
So much for the 5 year all weather protection.

1 December 2022
Unprompted review
Rated 1 out of 5 stars

Awful, awful water with tint - don't buy

I need to re-paint my shed - originally done 17 years ago with Shades and still not bad - but I read the reviews and was wary of the new Shades formula. I ordered a 2.5l tin of Summer Damson listed as 2017 - which is fine (thick and plasticy) plus a 5l tin of Forget me not listed as 2018 - it is like water. I put a bit on the old colour and it is like painting with tinted water. I am returning it at a cost of £2.89 and will have to think again. I am astonished that a company with a reputation like Dulux has the nerve to continue to produce such rubbish! It is not fit for purpose! Not sure what to do next as I really need a good quality light blue shed paint!

7 December 2022
Unprompted review
Rated 1 out of 5 stars

Terrible paint

I used to love this paint but nowadays it’s bloody awful, so runny and rubbish to paint with leaving nasty drips everywhere, shocking Cuprinol.

12 October 2022
Unprompted review
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Reply from Cuprinol

Hi There, I am sorry to hear this. The product does have a thin consistency, but this should not effect the coverage. I would love to help you with this. Please contact us on Tel 0333 222 7171 or email duluxcustomerservices@akzonobel.com, quoting reference number GB-2004375 HD, Thanks, Helen.

Rated 1 out of 5 stars

Cuprinol Garden Shades - Don’t waste your money

Don’t waste your money. I purchased 4 cans (20 litres) of garden shades natural stone that was applied over 2 coats of undercoat on my new garden room. This paint is so thin and watery that it took 3 coats to achieve the desired look as advertised. After only 4 weeks of being applied, it has already started showing signs of wear as it chips off with only the slightest of knocks or rubbing exposing the undercoat. I’ve been left with no other choice now but to use an oil based paint to completely re-paint the entire cabin. Sadly anything else water based would be useless due to the poor adhesion of the Cuprinol.
My message for Cuprinol; this is not helping the environment if your customers are being forced to purchase multiple cans to compensate for the poor quality paint that other brands are excelling at. I’m now out of pocket as are many others who have left negative reviews so the only winner here is Cuprinol who are getting richer due to customers having to buy more substandard paint.

20 August 2022
Unprompted review
Rated 1 out of 5 stars

Rubbish paint

I spent 5 cans of 9 litre Cuprinol Ducksback silver copse fence paint to paint my wooden fence which was painted 4 years ago using the same paint in autumn gold colour.
4 cans of 5 litre Ducksback had been used to paint the same fence 4 years ago.
I applied one coat over on the first day, I applied another 4 coats on the following two days leaving at least 4 hours drying time between the coats. All together 5 coats have been applied. The weather conditions were dry not damp or rainy and the outside temperature was 15-20 degrees C when I applied each coat.
Looks like my fence needs at least 2 more coats. I have already contacted Cuprinol about the issue but I have not been given a reasonable response.
This paint is rubbish, don’t waste your hard earned money on it.

4 October 2022
Unprompted review
Cuprinol logo

Reply from Cuprinol

Hi Eyvaz, sorry to hear this. If you do want to contact us I would like to resolve this for you. You can contact me on Tel 0333 222 7171 or email duluxcustomerservices@akzonobel.com, quoting reference number
GB-1970547, Thanks Helen.

Rated 1 out of 5 stars

Utterly useless

I recently bought a tub of Ducksback from Travis Perkins to paint a new,treated 6x4 garden shed which is used for hens. I painted two coats of Ducksback on the shed assuming it would then be waterproof. I'm afraid to say it has been utterly useless from the first rain we had since it was painted,two days after we purchased the shed.. The inside of the shed is completely saturated and the Ducksback has had no waterproofing effect whatsoever.It has been a complete waste of money.

5 October 2022
Unprompted review
Cuprinol logo

Reply from Cuprinol

Hi Richard, I'm sorry to hear this. If you do want to contact us I would like to resolve this for you. You can contact me on Tel 0333 222 7171 or email duluxcustomerservices@akzonobel.com, quoting reference number GB-1970549 Thanks Helen.

Rated 1 out of 5 stars

Too watery to use definitely not consistency it used to be

Used cuprinol garden shades for many years with great results but this year I bought a tin for arbour and straight away noticed how watery it was I started to brush it on but I might as well been using tap water definitely not the same consistency as previous years very disappointing as it isn't cheap

2 October 2022
Unprompted review
Cuprinol logo

Reply from Cuprinol


Hello, sorry to see you've had issues with Cuprinol garden shades. Can you please drop us an email or give us a call regarding this? Your reference number is 1942247 you can call us on 0333 222 7171 or the email is duluxvirtual@akzonobel.com - please include your ref number in the subject line. Thanks Aneliese

Rated 2 out of 5 stars

I used Cuprinol Garden Shades in…

I used Cuprinol Garden Shades in Natural Stone. This product is awful to apply. Runny like water, don’t get much coverage and 1-2 coats is still not enough. It took 6 5ltr tins to do my small garden fences at two coats. Still needs another coat really. I gave it two stars because the end result colour is lovely… but mighty expensive £240 in total on this paint to do a small garden.

25 September 2022
Unprompted review
Cuprinol logo

Reply from Cuprinol

Hello Jasmine, sorry to see you've had issues with our Garden Shades paint. Can you please drop us an email or give us a call regarding this? Your reference number is 1927063 you can call us on 0333 222 7171 or the email is duluxvirtual@akzonobel.com - please include your ref number in the subject line. Thanks Laura

Rated 1 out of 5 stars

Bought Cuprinol Ducksback in black to…

Bought Cuprinol Ducksback in black to paint rough cut sleepers.
Paint was runny, applied two coats as recommended. Started to peel within a week after a rain shower.
I’ve used Cuprinol products for many years and it’s always been reliable, this product is awful. It’s not up to Cuprinol’s standard, should be ashamed.
I’m now looking for an alternative product.
K

14 September 2022
Unprompted review
Rated 1 out of 5 stars

Garden Shades like water. Awful.

Bought this based on great reviews from father-in-law who has used it for years. Agree with many others that something must have changed, it's like water. Two coats does nothing over wood, almost looks like one of those shabby chic distressed paint jobs.

Tried paint sprayer and brush, neither work at all, it literally drips off the brush before you can get to the wall.

Bought four cans and has made painting our new summer house an absolute chore.

2 September 2022
Unprompted review
Rated 1 out of 5 stars

Recently bought Cuprinol ducks back…

Recently bought Cuprinol ducks back paint what a waste of time and money as fast as you paint a panel it’s disappeared 4 coats later and still patchy customer service reskin you should water test your panels first and possibly sand them what a utter joke never in 40 years of painting them have we ever had to do this don’t waste your money

2 September 2022
Unprompted review
Rated 1 out of 5 stars

What's happened to Cuprinol?

Bought a tin of Red Cedar wood preserver which turned out to be a milky colour and had to go back. The paint in the replacement tin becomes blotchy once it's on leaving blobs and vacant spots. Used to be a good product but not now.

31 August 2022
Unprompted review
Rated 1 out of 5 stars

Very disappointing paint I’m using Cuprinol white daisy for…

I’m using Cuprinol white daisy for inside my new shed. It’s dreadful paint. I’ve always used Cuprinol before and it was never watery like this! Outside I have Seagrass colour and it has covered ok with 2 coats. I have had to order more White daisy paint and I really wish I’d never used it. Won’t use Cuprinol ever again.

30 August 2022
Unprompted review
Rated 1 out of 5 stars

Cuprinol garden shades Pale Jasmine

Cuprinol garden shades Pale Jasmine. So disappointing, am using it for the inside of a summerhouse, thought it would take me a day or two. On the third coat it's nowhere near covering, might as well use milk, its so thin and splashes everywhere so can't load the brush properly and takes forever. Don't even mention how difficult it is to do the ceiling.

20 August 2022
Unprompted review

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