Custom Cans Reviews 

466
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 172 reviews, customers overwhelmingly report a great experience with this company. They consistently praise the high quality and durability of products like custom filters and cables, which significantly enhance headphone sound and performance with various customization options. Reviewers frequently commend the excellent service, noting the team's helpfulness and efficient handling of orders, even correcting mistakes. People also appreciate the fast delivery and clear communication, often receiving items sooner than expected.

What people talk about most

Product

People report positive experiences with product quality, with many reviewers praising the excellent... See more

Quality

Consumers find quality to be positive, with many reviewers praising the outstanding sound quality and premium... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently praising the speed and... See more

Service

Users describe positive interactions with service, highlighting excellent quality, support, and... See more

Order

Clients share positive opinions on order, frequently highlighting the ease of ordering, rapid shipping, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

After replacing the original dampers with Custom Cans filters, my HIFIMAN Sundara truly came alive. The sound gained openness, clarity, and a wonderful sense of flow — it now feels effortless and fu... See more

Company replied

Rated 5 out of 5 stars

Outstanding Headphone Magicians who know their sht! I had my okay sounding EDITION XS modified by these geniuses..I can't believe they are the same cans. So good, I just had to purchase the already mo... See more

Company replied

Rated 5 out of 5 stars

Getting my cable shipped to western Canada from the U.K took a while, as expected, and was well communicated. My 4-pin balanced XLR cable made an immediate, audible difference on my pair of HD 800 S h... See more

Company replied

Rated 5 out of 5 stars

Custom cans makes a fantastic and affordable way to modify your normal HiFi Headphones and turn them into something truly special. I am honestly shocked at how easy and quick it was to mod my HE400se... See more

Company replied


Company details

  1. #7 of 24 best companies in Audio-visual equipment supplier

Written by the company

We specialise in producing custom headphones, accessories and upgrades for DJs and audiophiles. Our custom cables and modified headphones are all created at our workshop in Cheltenham. Our custom airbrushed headphones have helped many DJs, musicians and gamers gain following. We've also worked with big brands and record labels to produce headphones for their sponsored artists.


Contact info

4.9

Excellent

TrustScore 5 out of 5

466 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 75% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.9

All reviews

(466)

178 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

Good quality but incomplete product

The headband strap is of good quality and the support was reactive, however I had to manually cut the M3 tape and the glue was "out of stock", I would need to reach out to them again if I wanted some new.

14 April 2026
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Reply from Custom Cans

Hi Frederic, sorry to hear the experience wasn't quite right - we had a bit of a delay with our glue supplier (1-2 weeks), which unfortunately meant some orders went out without it. Totally understand how that could be frustrating and disappointing - will get some bits out in the post to you. -- Kaya

Rated 5 out of 5 stars

Service to Canada, in this economy?!

I had contacted Sennheiser directly about a replacement part and they said they do not sell such a part. Custom Cans, however, was all over it and kept in contact throughout the order process. It arrived in Canada very promptly and I am thrilled to have my headphones back. Thoroughly considering custom colours now.

13 April 2026
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Reply from Custom Cans

Hi Daniel, glad to help ;) I've had an arm crumble on mine too, once! Very upsetting! There's a lot of colours to choose from for sure - we'll be looking forward to hearing from you ♥ -- Kaya

Rated 5 out of 5 stars

I like the concept of what this cable…

I like the concept of what this cable is as well as I find sonically it just gets out of the way. It does not impede what is presented from the source all the way to your eardrums. Product is well made and very well thought out. Custom Cans is great and will be returning for sure.

13 April 2026
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Reply from Custom Cans

Hi Drew, thanks for your feedback! Glad to hear you're enjoying your new cable! -- Kaya

Rated 5 out of 5 stars

1 Piece to a great budget system!

Very fast for international shipping. Great product with a good dac/amp the custom cab’s covers makes the edition xs an amazing pair of headphones. Got the Edition XS first and felt the bad was a little flat. Using a fiio k5 dock with a e17k at the time. Got the covers and the bass was better but the sound was more closed and sometimes there was a harsh sibilance. Upgraded to a Fiio K9 Pro ESS and the sibilance was gone and the sound became wider bass was also improved with very good detail. Just got a balanced cable and now the bass is tighter and it’s even more detailed. Now my system is perfect.

10 April 2026
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Reply from Custom Cans

Hi Matt, congrats on the upgraded setup & super happy to hear you're enjoying our cable with it! :) ♥ -- Kaya

Rated 5 out of 5 stars

Bird

The headphones came out to the exact idea invissioned!

24 March 2026
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Reply from Custom Cans

Hi Miguel, so happy to hear that! I'll pass on your kind words to our artist :) Thank you for taking the time to leave a review! -- Kaya

Rated 5 out of 5 stars

The headphones were exactly what I…

The headphones were exactly what I asked for and came perfect, my boyfriend loved them for his birthday! Thank you so much! Quick delivery and communication was on point.

13 March 2026
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Reply from Custom Cans

Hi Natalie, so happy we were able to make his birthday a bit more special!!! ♥ :') Thank you for taking the time to leave such lovely feedback! -- Kaya

Rated 5 out of 5 stars

Fast delivery. Great Product

Fast delivery.
Great product!
This replacement cable for my headphones feels really solid in comparison to the original. Looks fab too

18 March 2026
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Reply from Custom Cans

Hi Joseph, glad to hear you're happy with your new cable :) ♥ -- Kaya

Rated 5 out of 5 stars

My Custom Cans earpads were finally showing wear...

The earpads on my Custom Cans Alluminium SD25s finally started to show wear. I ordered genuine replacements on the CC website, and they arrived the next day. Added bonus: the replacements have a soft velvet finish and feel even more comfortable than the vinyl-finished originals. Very happy!

18 March 2026
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Reply from Custom Cans

Hi Des, so glad to hear you're happy with your new earpads! I think it always makes such a difference to get lovely new pads! :D -- Kaya

Rated 5 out of 5 stars

Heads Up

Workmanship excellent, turnaround time, from sending in headphones to return of them, outstanding. All in all absolutely tip-top. I raise my glass in their general direction!

18 March 2026
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Reply from Custom Cans

Thank you for the stellar feedback, always a pleasure to deliver! ♥ -- Kaya

Rated 5 out of 5 stars

Amazing customer service so friendly

Amazing customer service so friendly. Order arrived speedily and was exactly as described. Genuinely can't recommend Custom Cans enough. Stumbled across them via their Youtube channel and so glad I did. Believe me if you love music you need to buy a pair of headphones from these people.

17 March 2026
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Reply from Custom Cans

Hi Lee, thank you for the feedback and very kind words! Hope you keep us in mind for your future audio needs :) -- Kaya

Rated 5 out of 5 stars

BRAVISSIMI !

First of all, the excellent quality of their products, then their support team, always a top service not only for problems, but also for suggestions… These are the only things which make the difference between a standard company and an excellent one ! And Custom Cans is rightfully among the latter ! As we say in Italy:
BRAVI, BRAVISSIMI !!!

17 March 2026
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Reply from Custom Cans

Hi Fabio, many, many thanks for taking the time to leave such a lovely review :D Super happy to help always!! ♥ -- Kaya

Rated 5 out of 5 stars

An excellent experience

Ordering was easy, shipping was rapid and installation instruction were faultless. Every part of my experience was superior and the product works!!

16 March 2026
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Reply from Custom Cans

Hi Nathan, thank you for your kind words! Glad to hear you've had a smooth experience! -- Kaya

Rated 5 out of 5 stars

Excellent products and customer service

Very happy with the products purchased, the price paid, and the delivery time. Customer service also responded quickly to my query. Would recommend and will use again. Thank you.

16 March 2026
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Reply from Custom Cans

Hi Stuart, thank you for taking the time to leave a review! Means a lot! Looking forward to hearing from you again :) -- Kaya

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