Custom Cans Reviews 

466
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 172 reviews, customers overwhelmingly report a great experience with this company. They consistently praise the high quality and durability of products like custom filters and cables, which significantly enhance headphone sound and performance with various customization options. Reviewers frequently commend the excellent service, noting the team's helpfulness and efficient handling of orders, even correcting mistakes. People also appreciate the fast delivery and clear communication, often receiving items sooner than expected.

What people talk about most

Product

People report positive experiences with product quality, with many reviewers praising the excellent... See more

Quality

Consumers find quality to be positive, with many reviewers praising the outstanding sound quality and premium... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently praising the speed and... See more

Service

Users describe positive interactions with service, highlighting excellent quality, support, and... See more

Order

Clients share positive opinions on order, frequently highlighting the ease of ordering, rapid shipping, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

After replacing the original dampers with Custom Cans filters, my HIFIMAN Sundara truly came alive. The sound gained openness, clarity, and a wonderful sense of flow — it now feels effortless and fu... See more

Company replied

Rated 5 out of 5 stars

Outstanding Headphone Magicians who know their sht! I had my okay sounding EDITION XS modified by these geniuses..I can't believe they are the same cans. So good, I just had to purchase the already mo... See more

Company replied

Rated 5 out of 5 stars

Getting my cable shipped to western Canada from the U.K took a while, as expected, and was well communicated. My 4-pin balanced XLR cable made an immediate, audible difference on my pair of HD 800 S h... See more

Company replied

Rated 5 out of 5 stars

Custom cans makes a fantastic and affordable way to modify your normal HiFi Headphones and turn them into something truly special. I am honestly shocked at how easy and quick it was to mod my HE400se... See more

Company replied


Company details

  1. #7 of 24 best companies in Audio-visual equipment supplier

Written by the company

We specialise in producing custom headphones, accessories and upgrades for DJs and audiophiles. Our custom cables and modified headphones are all created at our workshop in Cheltenham. Our custom airbrushed headphones have helped many DJs, musicians and gamers gain following. We've also worked with big brands and record labels to produce headphones for their sponsored artists.


Contact info

4.9

Excellent

TrustScore 5 out of 5

466 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 75% of negative reviews

Typically replies within 24 hours

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4.9

All reviews

(466)

179 reviews in the last 12 months

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Rated 5 out of 5 stars

Highly Recommended

They have been excellent at helping me resolve any issues I've had with the modifications they did. Their correspondence is spot on. They do excellent work in a very timely manner.

14 January 2026
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Reply from Custom Cans

Thank you Susan, it's been lovely to work on your beautiful Grados! Hope the winter storms have eased up now! ♥ -- Kaya

Rated 5 out of 5 stars

Absolutely superb

Absolutely superb! Everyone I dealt with were extremely helpful and the work that has been done to my headphones is first class. I would highly recommend Custom Cans

12 January 2026
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Reply from Custom Cans

Thank you Tim, we're always very glad to help :) It's been a pleasure & thank you for your lovely feedback! -- Kaya

Rated 5 out of 5 stars

Affordable High Quality Products, Amazing Service

Impressed by how custom and yet affordable these mod kits are. Made my HD6XXs sound amazing. Even though had issues with the stickers that came with the pack, customer support was extremely quick and kind to send me another set just to make it right. If I ever feel like modding a new headphone in the future, I'm definitely going to buy from here again!

29 December 2025
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Reply from Custom Cans

Thank you for your feedback!

Rated 5 out of 5 stars

Really nicely made cables

Really nicely made cables, feels like they will last a long time. Two year warranty is great, and alterations / repairs are offered outside of that. All around very happy.

19 December 2025
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Reply from Custom Cans

Thank you for your feedback!

Rated 5 out of 5 stars

Damaged DT770 Fixed with a Headphone Socket

My youngest son owned a pair of DT770 headphones, which had a fixed fitted 3.5mm cord.

He managed twirl on his gaming chair and damage the cable.

I found CustomCans via a google search, I phoned them up and explained the issue and I sent the headphones to themselves.

A 3.5mm female headphone socket was added to the ear piece, meaning this issue will never happen again and its a real design flaw by the manufacturer.

Turn around time was good even though December.

17 December 2025
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Reply from Custom Cans

Thank you for your feedback!

Rated 5 out of 5 stars

Excellent Service

I needed a new cable for my Audeze LCD- X headphones. The service was excellent & the cable quality was very good. Highly recommended!!!

16 December 2025
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Reply from Custom Cans

Thank you for your feedback!

Rated 5 out of 5 stars

Easy purchase

Best place to buy custom cables for headphones. Good price and quality.
5 purchases in passed 5 years and zero regrets 😊.

11 December 2025
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Reply from Custom Cans

Thank you for your feedback!

Rated 1 out of 5 stars

Very poor customer services...

This is an unreliable company... First of all, they don't respond to emails at all. Exactly for that reason, when placing my order, I specifically indicated what type of device I wanted the product to be compatible with. Nevertheless, they still sent a basic version that I can't use for anything.

About the packaging: My order traveled ~2000km in a thin cardboard box (almost the same size as the product in it) stuffed with paper. Even the tape used to seal the box was made of paper... The package was quite damaged by the time it arrived in my mailbox. It's a miracle that it stays in one piece (it's a 3D-printed product).

With VAT and customs duties, I ended up paying quite a lot of money for two pieces of plastic that I can't even use. I am seriously considering requesting a refund from PayPal, as it is impossible to communicate with this company by email. I also worked in sales for many years, but if I had provided such poor service to customers, my boss would have fired me in the first day.

16 December 2025
Unprompted review
Custom Cans logo

Reply from Custom Cans

Thank you very much for your honest feedback.
I have refunded your order for you and if you email me personally jfunk@customcans.co.uk with a copy of the receipt for any import charges you paid, I will reimburse you for those as well.
I will be the 1st to admit that we find it impossible to keep up with emails at this time of year but I can't see any emails other than the order you placed.
We do not offer custom options on any of the 3D printed parts through our website and I am sorry if it gave the impression that that would be possible
We do use all paper and card packaging to ensure it is all easily recyclable and we will not change that.

Rated 5 out of 5 stars

We need small companies like Custom Cans

I like the fact that small companies like Custom Cans server a niche market in need. The upgrade was well worth it to me. It was affordable and there timely shipping was great. Hope to do business again

14 August 2025
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Reply from Custom Cans

Thank you for your feedback!

Rated 5 out of 5 stars

Transformed my headphones - Sounds better than stock

I sent 2 Beyerdynamic headphones for detachable cable mod with balanced conversion. My T1 first generation sounded extremely bright to the point I needed to use EQ to tame the highs. After the conversion headphones now sound perfect. My T90 Jubilee also sounds great after conversion. Excellent communication regarding shipment and progress of repair.

21 November 2025
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Reply from Custom Cans

Thank you for your feedback!

Rated 5 out of 5 stars

Generally a great experience

Generally a great experience. I purchased a set of high quality custom headphone cables. They are very good quality with lovely attention to detail. Everything else about the purchase and delivery process was very smooth. Highly recommended.

20 December 2024
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Reply from Custom Cans

Thank you for your feedback!

Rated 1 out of 5 stars

Constant issues/lies

I received the wrong item with my order. When I contacted customer service, I was assured that a replacement would be sent out the same day. After hearing nothing for over a week, I reached out again for confirmation, only to be told that the replacement had just been shipped. When I expressed frustration with the delay and lack of communication, I was told that I may actually receive two packages, implying there was no reason to be upset.

When the package finally arrived, it still did not contain the correct-sized copper rings for the drivers, and I only received one shipment. This experience included multiple inconsistencies and incorrect information, which has been very disappointing.

14 November 2025
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Reply from Custom Cans

Thank you very much for your honest feedback. We will take that on board and try to improve things. This year we stopped taking custom orders in october in the hope of having more time to deal with the increased orders at christmas but it sound like you still got really let down.

I have refunded your order for you.

Rated 5 out of 5 stars

Custom headphone cable

Easy to use website with lots of colour options. Clear advice on delivery timescales, which were bettered. And the cable was beautiful and sounds great. It was a gift and is much appreciated.

21 November 2025
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Reply from Custom Cans

Thank you for your feedback!

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