Custom Cans Reviews 

467
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 172 reviews, customers overwhelmingly report a great experience with this company. They consistently praise the high quality and durability of products like custom filters and cables, which significantly enhance headphone sound and performance with various customization options. Reviewers frequently commend the excellent service, noting the team's helpfulness and efficient handling of orders, even correcting mistakes. People also appreciate the fast delivery and clear communication, often receiving items sooner than expected.

What people talk about most

Product

People report positive experiences with product quality, with many reviewers praising the excellent... See more

Quality

Consumers find quality to be positive, with many reviewers praising the outstanding sound quality and premium... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently praising the speed and... See more

Service

Users describe positive interactions with service, highlighting excellent quality, support, and... See more

Order

Clients share positive opinions on order, frequently highlighting the ease of ordering, rapid shipping, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

After replacing the original dampers with Custom Cans filters, my HIFIMAN Sundara truly came alive. The sound gained openness, clarity, and a wonderful sense of flow — it now feels effortless and fu... See more

Company replied

Rated 5 out of 5 stars

Outstanding Headphone Magicians who know their sht! I had my okay sounding EDITION XS modified by these geniuses..I can't believe they are the same cans. So good, I just had to purchase the already mo... See more

Company replied

Rated 5 out of 5 stars

Getting my cable shipped to western Canada from the U.K took a while, as expected, and was well communicated. My 4-pin balanced XLR cable made an immediate, audible difference on my pair of HD 800 S h... See more

Company replied

Rated 5 out of 5 stars

Custom cans makes a fantastic and affordable way to modify your normal HiFi Headphones and turn them into something truly special. I am honestly shocked at how easy and quick it was to mod my HE400se... See more

Company replied


Company details

  1. #7 of 24 best companies in Audio-visual equipment supplier

Written by the company

We specialise in producing custom headphones, accessories and upgrades for DJs and audiophiles. Our custom cables and modified headphones are all created at our workshop in Cheltenham. Our custom airbrushed headphones have helped many DJs, musicians and gamers gain following. We've also worked with big brands and record labels to produce headphones for their sponsored artists.


Contact info

4.9

Excellent

TrustScore 5 out of 5

467 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 75% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(467)

180 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Custom headphone cable

Easy to use website with lots of colour options. Clear advice on delivery timescales, which were bettered. And the cable was beautiful and sounds great. It was a gift and is much appreciated.

21 November 2025
Custom Cans logo

Reply from Custom Cans

Thank you for your feedback!

Rated 5 out of 5 stars

Excellent products

Excellent products! Have a few senn hd25s and always nd parts for them! Love the velour earpads and the aluminum cups— what a diff in audio quality!!

17 November 2025
Custom Cans logo

Reply from Custom Cans

Thank you for your feedback!

Rated 5 out of 5 stars

Good Customer Experience

Prompt delivery. Product exactly as described and superior to the one that it replaced.

17 November 2025
Custom Cans logo

Reply from Custom Cans

Thank you for your feedback!

Rated 3 out of 5 stars

Instead of the Berydynamic damping kit…

Instead of the Berydynamic damping kit mod, I got the Seinheizer mod kit.

Very late on dispatch.

Other than that, good.

11 November 2025
Custom Cans logo

Reply from Custom Cans

I’m so sorry we mixed up your order. I understand a mistake like this can be very frustrating. Please drop us an email and we are happy to rectify this for you.

Rated 5 out of 5 stars

Amazing work

Amazing work, serious eye for detail and hands down the best purchase I’ve made to date. Thankyou!

14 November 2025
Custom Cans logo

Reply from Custom Cans

Thank you for your feedback!

Rated 5 out of 5 stars

Super Product, Super Service

I was kept informed all through the process. Product 100% top class, end result was perfect.
Delivery was prompt.

13 November 2025
Custom Cans logo

Reply from Custom Cans

Thank you for your feedback!

Rated 5 out of 5 stars

A helpful and responsive company with excellent products

A helpful and responsive company.
The Headphone cables arrived quickly and they were of a high quality.
This was a replacement cable for my Moondrop Cosmo H/Phones. I didn't like the look and feel of the Moondrop cable.
What surprised me was that the Custom Cans cable makes the headphones sound a lot better. The sound is fuller, but still crisp and clear. I don't have golden ears so this is quite something.
The cable is tangle resistant and it's relaxed / soft rather than lively. Nice colour too. All in all they are very nice indeed regarding quality and finish. They look and feel good.

One negative is that their website really needs a bit of work. It is difficult to pick a particular cable and then choose what goes on each end. To buy this standard headphone cable I had to work through a list of different headphones until I found one which used a cable like the Moondrop.
I've put two orders in and each time I had to telephone Custom Cans because I could not be confident that I was getting the right item using their website.

I cannot recommend this company and their products enough.

Dec 2025 I now have my second shipment from Custom Cans - Another Headphone cable and and extension cable.
The 5 meter extension cable is phenomenal. Soft tangle free cable, red to warn people of the trip hazard and it sounds incredible. No discernible sound deterioration whatsoever. Their cables deliver v e r y good sound and they are beatifuly made with excellent high quality fittings.

2 December 2025
Unprompted review
Custom Cans logo

Reply from Custom Cans

Thank you for your feedback!

Rated 5 out of 5 stars

3D Printed HiFiMan Edition XS Grill Mod

The 3D Printed HiFiMan Edition XS Super Grills is a nice addition to my set of cans. The grills did change the sound to be noticeably different. It really gives it an airy sound to it, but the upper-mids/highs seems sharper. I did eq the headphones a bit to give it a little bass boost, and that is with using the Schiit vali 3 with a GE 5670 5-star black plate tube installed. Some reviewers mentioned on subreddit that the grills creates a bigger soundstage to the cans, but I think it really is just the open grills providing more air inbetween the sound.

Overall, the airy tone gives it a "natural" sound to it, similar but not the same as the Hifiman Organic Arya. I think if anyone wants a natural sound for the Edition XS then this should be a considered option for those that can't or currently cannot upgrade from their Edition XS.

P.S. If anyone is afraid of buying this because of the installation don't worry, the owner of Custom Cans provides an easy to understand video to install the grills. The title of the vid on Youtube is called,
"Re-Tune the HiFiMan Edition XS to sound more like the Arya organic with our new supergrills." by Custom Cans.

26 October 2025
Custom Cans logo

Reply from Custom Cans

Thank you for your feedback Nicholas! That is great to hear

Rated 5 out of 5 stars

CUSTOM CABLES ULTIMATE HEADPHONE CABLE.

ChatGPT

Log in

You said:
I received a phone call from Customer Cans informing me that my custom cable had been made and would be posted out. They then informed me that the cable they had made had some issues. Apparently the machine they stich the silk cover broke and the technician wasn't happy with the finush. Because I had waited a while they said they would sent it out tgen at least I had a cable for my new headphones. Once the machine had been repaired they would send out a better finished cable.... True to there word that
My first purchase from Custom Cans..
The Singled Ended Ultimate Cables. Our ultimate range of headphone cables; designed be not only electrically perfect but also to look and feel truly high end..

I received a phone call from Customer Cans letting me know that my custom cable had been made and was ready to be posted. They then explained that there had been an issue: the machine used to stitch the silk cover had broken, and the technician wasn’t happy with the finish. Since I had been waiting a while, they offered to send the cable anyway so I’d at least have something to use with my new headphones. They also promised that once the machine was repaired, they would send out a better-finished replacement.

True to their word, that’s exactly what they did. Today I received the replacement, and it is absolutely perfect. The cable is excellent quality—detailed, with great bass resolution and perfect highs. It matches my Meze Empyrean headphones beautifully.

Brilliant work from Custom Cans: wonderful customer service, genuine honesty, and a fantastic product. You can’t beat that—I highly recommend them.

20 November 2025
Unprompted review
Rated 5 out of 5 stars

I'm a regular customer of Custom Cans…

I'm a regular customer of Custom Cans and come to them every month or 2 to buy custom pieces off them for all my sennheiser hd25 builds, I cannot recommend them enough! They are the best in the business! Jason and his team produce the highest quality pieces, from cups, cables, headphones anything you need you'll be sure the custom cans crew can accommodate your every needs to the highest quality possible, there is no1 better than Custom Cans they're at the top of the game 🔥🔥🔥

27 October 2025
Custom Cans logo

Reply from Custom Cans

Thank you for your feedback!

Rated 5 out of 5 stars

Great Headband Strap

I bought the headband strap for HiFiMan Edition XS. It has made a huge difference. Much more comfortable now. Delivery was swift too!

27 October 2025
Custom Cans logo

Reply from Custom Cans

Thank you for your feedback!

Rated 5 out of 5 stars

They got to the US super fast

They got to the US super fast. The fit is great!! Looking to buy the glow in the dark when they come back in stock

23 October 2025
Custom Cans logo

Reply from Custom Cans

Thank you for your feedback!

Rated 5 out of 5 stars

Fabulous cable

Fabulous cable, so much better than the original. Flexible , soft , great sound. Very affordable opposed to others available. Highly recommended!!! 5 ⭐️

22 October 2025
Custom Cans logo

Reply from Custom Cans

Thank you for your feedback!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look