Absolutely fantastic service. My son’s controller stopped working (only some of the buttons), I emailed them and within 24 hrs I received a response. They sent me a pre-paid return envelope the same d... See more
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Review summary
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Purchased an elite controller for my son in Nov 2024 and he has loved it. He’s is quite heavy handed and after nearly 12 months of ownership the controller developed some faults. An email was duly... See more
In November 2024, I got an elite controller for my son, and he’s been absolutely thrilled with it. Despite his heavy-handed use, it took almost a year for any issues to appear. I reached out via email... See more
Company replied
Best customer service I've encountered. Received my item quickly but unfortunately had a slight fault. Customer service responded within 30 mins and gave me the choice of a full refund or replacemen... See more
Company replied
Company details
- #116 of 152 best companies in Gaming services
- #12 of 13 best companies in Electronics repair shop
- #27 of 40 best companies in Video Game Shop
About Customcontrollers
Written by the company
Welcome to Custom Controllers, the leading manufacturer for customised gaming controllers, including Xbox One, Xbox Series S/X, Xbox Elite, PlayStation 4, PlayStation 5 and Nintendo controllers. Our specially trained team customise controllers by hand and we offer up to 550 different designs over our website. Custom Controllers UK is renowned for having the biggest range of designs worldwide.
Custom Controllers established in November 2007 offering repair and modification services. Shortly after, the customer base grew online which allowed development of a website to offer a selection of customised controllers. As customer base continued to grow so did the product range Custom Controllers had to offer. After the very first collaboration which was with the sportswear giant ‘Nike’, Custom Controllers rocketed ahead in its own market moving forward to create hundreds of new designs to release to its fan base it had developed. This attracted Games developer ‘Konami’ which formed another collaboration for Custom Controllers. The collaboration was for Metal Gear Solid V: The Phantom Pain. Due to its huge success on release day Konami returned to Custom Controllers to Collaborate on another game ‘Pro Evolution Soccer 16’, The controller was provided to major press outlets, PES ambassadors and Gaming Celebrities during the release of PES 16 in September 2015. This controller has yet to hit the website for sale to the general public so if you have one of these controllers then consider yourself lucky to be chosen by Konami. After the success of both collaborations Custom Controllers had already earned the reputation of the “go-to-guys for custom controllers.
As standard, we include 12-month warranties with all controllers that we offer. So, whether you want an Xbox controller, or a PlayStation controller, it will be completely covered by our mechanical warranty.
Shop Custom Xbox Controllers
Shop Custom PlayStation Controller
Shop Custom Nintendo Controllers
Shop Create Your Own
Shop Games Consoles
Shop Controller Repairs
Contact Us
Fast and Free Shipping
On all orders
Here at Custom Controllers , we offer the quickest delivery for all of our controllers.
Whether you are buying a pre-made Xbox custom controller or customising your own controller, we can guarantee 99% of the time you will receive your controller within 5-7 working days.
Contact info
James Johnson Green Ltd, Unit 37a Sisna Park Road, PL6 7FH, Plymouth, United Kingdom
- 03301 653028
- info@customcontrollers.com
- www.customcontrollers.com
4.4
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 85% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Customcontrollers
Hi Jo, thank you for your 5 star review! It is fantastic to hear how happy you are with our service. We hope you enjoy your controller and will use us again in the future as well as recommend us to others. Many thanks, Tim
Reply from Customcontrollers
Hi Many, thank you for your 5 star review! It is fantastic to hear how happy you are with our service. We hope you enjoy your controller and will use us again in the future as well as recommend us to others. Many thanks, Tim
Controller was good and the price was…
Controller was good and the price was at the going rate for a pre made custom controller. Was delivered on time and my daughter loved it.
14 April 2025
Reply from Customcontrollers
Hi Daniel, thank you for your 5 star review! It is wonderful to hear how happy your daughter is with her controller. We hope she enjoys it and that you will use us again in the future. Many thanks, Tim
Brilliant service from start to finish 😁
Excellent price, exactly as described, helpful friendly customer service staff and then topped off with superfast delivery - nothing they could have improved. Brilliantly all round service 👏👏👏
16 April 2025
Reply from Customcontrollers
Hi Terri, thank you for your 5 star review! It is fantastic to hear how happy you are with your order. We hope based on your experience that you will use us again in the future as well as recommend us to others. Many thanks, Tim
Fast and felt new
14 April 2025
Reply from Customcontrollers
Hi Mark, thank you for your 5 star review! It is great to hear how happy you are with your controller. We hope you enjoy it and will use us again in the future. Many thanks, Tim
Ps4 controller arrived and was faulty…
Ps4 controller arrived and was faulty had to return and was told they'd send a new one out when they received the returned controller, but when I phoned them two days after they had received the item back I was told they didn't have anymore of that design so it would have to be repaired which would take another couple of days so I took a refund which was received, this controller had not been tested before being sent out which is why it was received faulty, the fault was the headphone socket.
9 April 2025
Reply from Customcontrollers
Hi Christopher, thank you for your review. We are sorry to hear that you were unhappy with the controller. The device has been returned to us and a refund has now been issued. Please accept our apologies for any inconvenience caused. Kind regards, Tim
Great quality amazing controller…
Great quality amazing controller exactly what I wanted and they have amazing customer service
16 April 2025
Unprompted review
Reply from Customcontrollers
Hi Noah, thank you for your 5 star review! It is great to hear how happy you are with your order and our service. We hope that based on your experience, you will use us again in the future as well as recommend us to others. Many thanks, Tim
Awesome quality and the speed of…
Awesome quality and the speed of delivery was so fast. Love it.
10 April 2025
Reply from Customcontrollers
Hi Laura, thank you for your review and for giving us 5 stars! It is great to hear that you love your controller. We hope you enjoy it and will use us again in the future. Many thanks, Tim
DONT BOTHER, AVOID AVOID, SHOCKING SERVICE, SHOCKING QUALITY
I've been sending the controller back for weeks because it kept arriving with stick drift.
After the 3rd time sending it back,
They've finally just said all of there controllers come with stick and it's under 10% so it's acceptable by there standards.
NO AMOUNT OF STICK DRIFT IS ACCEPTABLE FOR A BRAND NEW CONTROLLER.
They claim that it's a dead zone tolerance as they don't want to admit it's stick drift. Any controller which joysticks don't reset to 0% is stick drift. Controllers do not have a dead zone tolerance, games do.
Shocking company, don't bother, they've wasted weeks of my time and can't even build a controller that doesn't come with stick drift straight out the box.
I wish I could attach a screenshot of the email they sent me stating how all there controllers come with a 'deadzone tolerance'. This is not a dead zone tolerance, it is stick drift! You can't coat it any other way. Absolutely appalling. Meant to be a professional company that can't even build a controller. If you don't care about changing dead zones on FPS games, then have at it. Otherwise, avoid avoid avoid.
Edit to reply to their response:
It's not a 7% dead zone, it's a 7% drift from the centre as it will not reset to 0%.
If you can't get joysticks to centre as they should, the company shouldn't be in this line of business. You cant say it's a deadzone tolerence, my 3 year old controller came with 0% and now after 3 years has 2%. If it's unavoidable, then how come I haven't ran into any issues with any other company other than scufgaming and yourselves.
My 3 year old controller still has less drift than the P.O.S controller you send to me. First time you sent it, it would stick at 17% and the right joystick wasn't even mounted in straight.
So you're saying your quality of controllers is so bad that you can't even beat a 3 year old controller that's used every day? Is that what you're trying to admit?
Your company should NOT be in business with the quality of controllers you produce.
Ps - I placed an order for the same controller, with no customisations from Argos yesterday afternoon,15/04/2025. It arrived 20 minutes ago 16/04. Guess what, both joysticks reset back to 0 on every movement. Clearly is avoidable.
It's just your company. Have a great day 👍
15 April 2025
Unprompted review
Reply from Customcontrollers
Hi Ryan, thank you for your review. Our team tested the controller that was returned to us and no stick drift was identified. They confirmed that their was a 7% deadzone which is unavoidable with controllers. We have since refunded you for the controller and apologise for any inconvenience caused. Kind regards, Tim
Reply from Customcontrollers
Hi Callum, thank you for your review and for giving us 5 stars! It is great to hear how happy you are with the design and feel of your controller. We hope you enjoy it and will use us again in the future. Many thanks, Tim
Reply from Customcontrollers
Hi Gintare, thank you for your 5 star review! It is great to hear how happy you are with your order. Thank you for saying you would recommend us to others and we hope you will use us again in the future. Many thanks, Tim
Bought this for my sons 14 th birthday…
Bought this for my sons 14 th birthday and of course imthe best mum ever 😀
3 April 2025
Reply from Customcontrollers
Hi, thank you for your 5 star review! It is fantastic to hear how much your son loves their controller. We hope he enjoys it and that you will use us again in the future. Many thanks, Tim
Reply from Customcontrollers
Hi Lambert, thank you for your review. I am sorry to hear that you experiencing issues with the controller you have received. I have emailed you in relation to this and look forward to your reply. Please accept our apologies for any inconvenience caused. Kind regards, Tim
Amazing purchase
I got the controller 2 days after ordering it and it works perfectly I've got nothing bad to say about it,it was definitely worth the money
4 April 2025
Reply from Customcontrollers
Hi Jack, thank you for your 5 star review! It is great to hear how happy you are with your controller and the service you have received from ourselves. We hope that based on your experience, you will use us again in the future as well as recommend us to others. Many thanks, Tim
Controller was delivered as expected
Controller was delivered as expected and the buying process was quick and simple
1 April 2025
Reply from Customcontrollers
Hi, thank you for your 5 star review! It is brilliant to hear how happy you are with your order. We hope you enjoy your controller and will use us again in the future. Many thanks, Tim
Reply from Customcontrollers
Hi Emma,
We appreciate the time taken to leave this excellent review, thank you again for purchasing with Custom Controllers.
Kind Regards
Maya
X box controller
The controller I ordered was delivered promptly and packed well. It has not been used yet as it was bought for my Grandson for his birthday.
1 April 2025
Reply from Customcontrollers
Good Afternoon Katrina
Thank you for taking the time to leave this excellent review, your feedback is greatly appreciated and we are delighted to hear you are pleased with our services, thank you again for using Custom Controllers.
Great controller
Great controller, speedy shipping and they actually deliver to Orkney!
31 March 2025
Reply from Customcontrollers
Good Afternoon Amy
Thank you for taking the time to leave this excellent review, your feedback is greatly appreciated and we are delighted to hear you are pleased with our services, thank you again for using Custom Controllers.
Fast custom controllers without faff
Fast custom controllers without the a tedious 1st party website for example xbox's designlab pityful mobile website. And the designs are no bad.
28 March 2025
Reply from Customcontrollers
Hi Ken, thank you for your 5 star review! It is great to hear how happy you were with our website and with the designs we offer. We hope you enjoy your controller and will use us again in the future. Happy gaming and many thanks, Tim
Great design quick delivery very happy
24 March 2025
Reply from Customcontrollers
Hi Nita, thank you for your 5 star review! It is great to hear how happy you are with your design and the speed of delivery. We hope that you will use us again in the future as well as recommend us to others. Many thanks, Tim
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