Absolutely fantastic service. My son’s controller stopped working (only some of the buttons), I emailed them and within 24 hrs I received a response. They sent me a pre-paid return envelope the same d... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Purchased an elite controller for my son in Nov 2024 and he has loved it. He’s is quite heavy handed and after nearly 12 months of ownership the controller developed some faults. An email was duly... See more
In November 2024, I got an elite controller for my son, and he’s been absolutely thrilled with it. Despite his heavy-handed use, it took almost a year for any issues to appear. I reached out via email... See more
Company replied
Best customer service I've encountered. Received my item quickly but unfortunately had a slight fault. Customer service responded within 30 mins and gave me the choice of a full refund or replacemen... See more
Company replied
Company details
- #116 of 152 best companies in Gaming services
- #12 of 13 best companies in Electronics repair shop
- #27 of 40 best companies in Video Game Shop
About Customcontrollers
Written by the company
Welcome to Custom Controllers, the leading manufacturer for customised gaming controllers, including Xbox One, Xbox Series S/X, Xbox Elite, PlayStation 4, PlayStation 5 and Nintendo controllers. Our specially trained team customise controllers by hand and we offer up to 550 different designs over our website. Custom Controllers UK is renowned for having the biggest range of designs worldwide.
Custom Controllers established in November 2007 offering repair and modification services. Shortly after, the customer base grew online which allowed development of a website to offer a selection of customised controllers. As customer base continued to grow so did the product range Custom Controllers had to offer. After the very first collaboration which was with the sportswear giant ‘Nike’, Custom Controllers rocketed ahead in its own market moving forward to create hundreds of new designs to release to its fan base it had developed. This attracted Games developer ‘Konami’ which formed another collaboration for Custom Controllers. The collaboration was for Metal Gear Solid V: The Phantom Pain. Due to its huge success on release day Konami returned to Custom Controllers to Collaborate on another game ‘Pro Evolution Soccer 16’, The controller was provided to major press outlets, PES ambassadors and Gaming Celebrities during the release of PES 16 in September 2015. This controller has yet to hit the website for sale to the general public so if you have one of these controllers then consider yourself lucky to be chosen by Konami. After the success of both collaborations Custom Controllers had already earned the reputation of the “go-to-guys for custom controllers.
As standard, we include 12-month warranties with all controllers that we offer. So, whether you want an Xbox controller, or a PlayStation controller, it will be completely covered by our mechanical warranty.
Shop Custom Xbox Controllers
Shop Custom PlayStation Controller
Shop Custom Nintendo Controllers
Shop Create Your Own
Shop Games Consoles
Shop Controller Repairs
Contact Us
Fast and Free Shipping
On all orders
Here at Custom Controllers , we offer the quickest delivery for all of our controllers.
Whether you are buying a pre-made Xbox custom controller or customising your own controller, we can guarantee 99% of the time you will receive your controller within 5-7 working days.
Contact info
James Johnson Green Ltd, Unit 37a Sisna Park Road, PL6 7FH, Plymouth, United Kingdom
- 03301 653028
- info@customcontrollers.com
- www.customcontrollers.com
4.4
Excellent
4K reviews
Replied to 85% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Customcontrollers
Hi Natalie, thank you for your 5 star review! It is brilliant to hear how happy you are with your controller and the price paid. We hope that you will use us again in the future. Many thanks, Tim
Delivery service leaves packages at…
Delivery service leaves packages at incorrect addresses!
18 March 2025
Reply from Customcontrollers
Hi Lee, thank you for your review. I have emailed you in relation to this and look forward to your reply. Please accept our apologies for any inconvenience caused. Kind regards, Tim
Excellent item super fast delivery will
Excellent item super fast delivery will
Use again
25 March 2025
Reply from Customcontrollers
Hi Karl, thank you for leaving us a 5 star review and for saying you will use us again in the future. We look forward to your next order and hope you enjoy your controller. Many thanks, Tim
Bad service I order 22 march today 29 …
Bad service I order 22 march today 29 march haven’t received my item
22 March 2025
Reply from Customcontrollers
Hi Bala, thank you for your review and for your time on the phone today. We will dispatch a replacement controller as per our conversation and apologise for any inconvenience caused. Kind regards, Tim
Reply from Customcontrollers
Hi, thank you for your review and for giving us 5 stars! It is great to hear that you love your controller. We hope that you enjoy it and will use us again in the future. Many thanks and happy gaming, Tim
Good and on time
20 March 2025
Reply from Customcontrollers
Hi Yvan, thank you for your review! It is great to hear how happy you are with your order. We hope that based on your experience that you will use us again in the future. Many thanks, Tim
Brilliant & super fast delivery
Wow! Super easy to order and arrived within 2days! My son is over the moon and absolutely loves his custom controller. Seamless experience!
19 March 2025
Reply from Customcontrollers
Hi, thank you for your 5 star review! It is brilliant to hear how happy you are with your order and that your son loves his controller. We hope based on your experience that you will use us again in the future as well as recommend us to others. Many thanks, Tim
Only place to go for controllers and accessories.
Excellent products. Exceptional customer service. Will be using purchasing from them again in the future.
19 March 2025
Reply from Customcontrollers
Hi Jamie, thank you for your 5 star review! It is wonderful to hear how happy you are with our customer service and that you will be using us again in the future. We look forward to your next order. Many thanks, Tim
Reply from Customcontrollers
Hi Shaun, thank you for your 5 star review! It is brilliant to hear how impressed you are with the speed of delivery for your order. We hope you enjoy your controller and will use us again in the future as well as recommend us to others. Many thanks, Tim
Quick delivery and good product for a…
Quick delivery and good product for a good price.
16 March 2025
Reply from Customcontrollers
Hi Joe, thank you for your 5 star review! It is great to hear how happy you are with your controller, the price paid and the speed of delivery. We hope you enjoy the controller and will use us again in the future. Many thanks, Tim
Reply from Customcontrollers
Hi Chloe, thank you for your 5 star review! It is brilliant to hear how happy you are with our service and the speed of delivery! We hope that you will use us again in the future as well as recommend us to others. Many thanks, Tim
Arrived within a few days.
Arrived within a few days and my son is delighted with his custom controller, matches his phone cover to making him even more happy.
It works perfectly looks great and you certainly can't argue at the price, we will be buying from custom controllers frequently now especially the fact you get a charging case etc was a little dirty but nothing a quick wipe didn't fix certainly no complaints here highly recommended 😉
18 March 2025
Unprompted review
Reply from Customcontrollers
Hi Cherie, thank you for your review and for giving us 5 stars! It is wonderful to hear how happy your son is with his controller. We hope that based on your experience that you will order from us again in the future and thank you for saying that you would highly recommend us. Many thanks, Tim
Item arrived quickly and well packaged.
Item arrived quickly and well packaged.
Haven't reached out to customer service yet as everything is good.
10 March 2025
Reply from Customcontrollers
Hi Charlotte, thank you for your 5 star review! It is great to hear how happy you are with your controller and the speed of delivery. Should you need us, our customer service team will be more than happy to assist you with any queries you have. Many thanks, Tim
Reply from Customcontrollers
Hi Dylan, thank you for your review and for giving us 5 stars! It is fantastic to hear how impressed you are with your order. We hope you enjoy it and will use us again in the future. Many thanks and happy gaming, Tim
Reply from Customcontrollers
Hi Andrew, thank you for your review and for giving us 5 stars! It is great to hear how happy you are with your controller and the speed of delivery. We hope you will use us again in the future as well as recommend us to others. Many thanks, Tim
Good service
Delivery was quick and I got it for a really good price and the carbon fiber controller so cool
7 March 2025
Reply from Customcontrollers
Hi, thank you for your review and for giving us 5 stars! It is brilliant to hear how happy you are with your controller. We hope you will use us again in the future as well as recommend us to others. Many thanks, Tim
The controller is brilliant
The controller was a described, and perfect. No problems with the purchase and would use again.
6 March 2025
Reply from Customcontrollers
Hi Michaela, thank you for your 5 star review! It is great to hear how happy you are with your order and that you will be using us again in the future! We look forward to your next order. Many thanks, Tim
Fast delivery and very good service
7 March 2025
Reply from Customcontrollers
Hi Rhian, thank you for your review and for giving us 5 stars! We hope that you will use us again in the future as well as recommend us to others. Many thanks and happy gaming, Tim
Quick delivery and elite series 2 at a…
Quick delivery and elite series 2 at a really good price, not sure if they use refurbished or not but controller came with case and all attachments and works perfectly. Nice design of faceplate. I would recommend if you want some of best controllers available at a sensible price
3 March 2025
Reply from Customcontrollers
Hi Darren, thank you for taking the time to leave us a review and for giving us 5 stars! It is wonderful to hear how happy you are with your controller and that you would recommend us based on your experience. Many thanks and happy gaming, Tim
Got my xbox elite controller customised…
Got my xbox elite controller customised in corbonfibre looks fantastic. And it's at my door with in 48 hrs and it's free postage. +50 pounds lower than anywhere else. It's a five from me.
5 March 2025
Reply from Customcontrollers
Hi John, thank you for your 5 star review! It is brilliant to hear how happy you are with your overall experience with ourselves. We hope based on your experience that you will recommend us to others as well as use us again in the future. Many thanks, Tim
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.