Absolutely fantastic service. My son’s controller stopped working (only some of the buttons), I emailed them and within 24 hrs I received a response. They sent me a pre-paid return envelope the same d... See more
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Review summary
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Purchased an elite controller for my son in Nov 2024 and he has loved it. He’s is quite heavy handed and after nearly 12 months of ownership the controller developed some faults. An email was duly... See more
In November 2024, I got an elite controller for my son, and he’s been absolutely thrilled with it. Despite his heavy-handed use, it took almost a year for any issues to appear. I reached out via email... See more
Company replied
Best customer service I've encountered. Received my item quickly but unfortunately had a slight fault. Customer service responded within 30 mins and gave me the choice of a full refund or replacemen... See more
Company replied
Company details
- #116 of 152 best companies in Gaming services
- #12 of 13 best companies in Electronics repair shop
- #27 of 40 best companies in Video Game Shop
About Customcontrollers
Written by the company
Welcome to Custom Controllers, the leading manufacturer for customised gaming controllers, including Xbox One, Xbox Series S/X, Xbox Elite, PlayStation 4, PlayStation 5 and Nintendo controllers. Our specially trained team customise controllers by hand and we offer up to 550 different designs over our website. Custom Controllers UK is renowned for having the biggest range of designs worldwide.
Custom Controllers established in November 2007 offering repair and modification services. Shortly after, the customer base grew online which allowed development of a website to offer a selection of customised controllers. As customer base continued to grow so did the product range Custom Controllers had to offer. After the very first collaboration which was with the sportswear giant ‘Nike’, Custom Controllers rocketed ahead in its own market moving forward to create hundreds of new designs to release to its fan base it had developed. This attracted Games developer ‘Konami’ which formed another collaboration for Custom Controllers. The collaboration was for Metal Gear Solid V: The Phantom Pain. Due to its huge success on release day Konami returned to Custom Controllers to Collaborate on another game ‘Pro Evolution Soccer 16’, The controller was provided to major press outlets, PES ambassadors and Gaming Celebrities during the release of PES 16 in September 2015. This controller has yet to hit the website for sale to the general public so if you have one of these controllers then consider yourself lucky to be chosen by Konami. After the success of both collaborations Custom Controllers had already earned the reputation of the “go-to-guys for custom controllers.
As standard, we include 12-month warranties with all controllers that we offer. So, whether you want an Xbox controller, or a PlayStation controller, it will be completely covered by our mechanical warranty.
Shop Custom Xbox Controllers
Shop Custom PlayStation Controller
Shop Custom Nintendo Controllers
Shop Create Your Own
Shop Games Consoles
Shop Controller Repairs
Contact Us
Fast and Free Shipping
On all orders
Here at Custom Controllers , we offer the quickest delivery for all of our controllers.
Whether you are buying a pre-made Xbox custom controller or customising your own controller, we can guarantee 99% of the time you will receive your controller within 5-7 working days.
Contact info
James Johnson Green Ltd, Unit 37a Sisna Park Road, PL6 7FH, Plymouth, United Kingdom
- 03301 653028
- info@customcontrollers.com
- www.customcontrollers.com
4.4
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 85% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Can’t do a review on any items as as of…
Can’t do a review on any items as as of yet haven’t received them still waiting for Royal Mail to deliver them should of got them Friday Saturday tracking number has been given so hopefully they will be delivered next week at some point
4 March 2025
Reply from Customcontrollers
Hi Mark, thank you for your review and for your time on the phone today. As the address was missing details crucial for delivery, Royal Mail will most likely mark this as return to sender. We have updated your address after our conversation and we will look to redispatch the goods once they arrive back with us. Please accept our apologies for any inconvenience caused. Kind regards, Tim
Great service, quick delivery would recommend
First time using this company, easy to use website & to order from, quick delivery, good updates.. this was a gift for my son came in plenty of time for his birthday.. would definitely use again..
4 March 2025
Reply from Customcontrollers
Hi Gina, thank you for your 5 star review! We hope your son loves his controller and that it made his birthday extra special. Thank you for saying you will use us again in the future. We look forward to your next order. Many thanks, Tim
Fast Delivery
Ordered a PS5 controller to replace my back up one after it developed stick drift. Spent a fair bit of time shopping around before stumbling across this company. They offer a huge array of designs, but I opted for a plain purpley/blue one.
Price wise, they were among the cheapest I could find, so placed my order around 12:30 on the 4th of March.
I quickly received a confirmation email, as you'd expect, followed by a second email later that same day informing me my order had been shipped and would be delivered via Royal Mail's 48 hour tracking service.
Sure enough, at 11am on the 6th, less than 2 days after placing my order, I was holding my new PS5 controller in my hand.
It arrived well packaged and in perfect working order.
Goes to show what is achievable by a well organised, efficient seller. Other sellers, please take note.
4 March 2025
Reply from Customcontrollers
Hi, thank you for your 5 star review! It is so wonderful to read such a glowing review from one of our customers! We take great pride in our service and our site so your feedback goes to show that everything we do is working for our customers. We hope based on your experience that you will recommend us to others as well as use us again in the future. Many thanks, Tim
Great design at a sub
Great design with a discount to market price on the controller.
What’s not to like…
3 March 2025
Reply from Customcontrollers
Hi Paul, thank you for leaving us a review and for giving us 5 stars! It is great to hear how happy you are with the design of the controller and the price paid. We hope based on your experience that you will recommend us to others as well as use us again in the future. Many thanks, Tim
Reply from Customcontrollers
Hi Troy, thank you for your 5 star review! It is wonderful to hear how happy you are with your controller. We hope based on your experience that you will recommend us to others as well as use us again in the future. Many thanks, Tim
Class controller
3 March 2025
Reply from Customcontrollers
Hi Lewis, thank you for your review and for giving us 5 stars! It is brilliant to hear how happy you are with your controller. We hope based on your experience that you will recommend us to others as well as use us again in the future. Many thanks and happy gaming, Tim
Made no difference
Sent XBOX controller in for repair, came back with same fault
22 February 2025
Unprompted review
Reply from Customcontrollers
Hi Adrian, thank you for your review and for your time on the phone today. All of our repairs come with a 3 months warranty and so we will issue instructions as to how the controller can be sent back to us free of charge to be repaired again. Please accept our apologies for any inconvenience caused. Kind regards Tim
Reply from Customcontrollers
Hi Sean, thank you for your 5 star review! It is great to hear how happy you are with your controller and with the price paid for it. We hope based on your experience that you will recommend us to others as well as use us again in the future. Many thanks, Tim
This is the 3rd Xbox controller I’ve…
This is the 3rd Xbox controller I’ve purchased from custom controllers and I will definitely buy again.
Excellent quality 5*
28 February 2025
Reply from Customcontrollers
Hi Stephen, thank you for your 5 star review! It is fantastic to hear how happy you are with your controllers and will be using us again in the future. We look forward to your next order. Many thanks, Tim
Reply from Customcontrollers
Hi, thank you for your 5 star review! It is great to hear how happy you are with the controller and the speed at which it was delivered. We hope you enjoy the controller and will use us again in the future. Many thanks, Tim
Absolutely great
Absolutely great, great service, great item, love the customisation. Would highly recommend
24 February 2025
Reply from Customcontrollers
Hi Ryan,
Thank you for taking the time to leave this excellent review, your feedback is greatly appreciated and we are delighted to hear you are pleased with our services, thank you again for using Custom Controllers.
Kindest Regards
Maya
Reply from Customcontrollers
Hi Gary,
We appreciate the time taken to leave this excellent review, thank you again for purchasing with Custom Controllers.
Kind Regards
Maya
Excellent product fast delivery exactly…
Excellent product fast delivery exactly as described great service thanks
26 February 2025
Reply from Customcontrollers
Hi William,
We are delighted to hear that you have received your order and are pleased with your purchase, we thank you for taking the time to leave this review.
Kindest Regards
Maya
Ordered over the weekend and was with…
Ordered over the weekend and was with me within a couple of days.
25 February 2025
Reply from Customcontrollers
Hi Karl,
We appreciate the time taken to leave this excellent review, thank you again for purchasing with Custom Controllers.
Kind Regards
Maya
Reply from Customcontrollers
Hi Riley, thank you for your review. We are sorry to hear that the controller you received is not as expected. We have provided information as to how the controller can be returned free of charge to be replaced as you have requested. Please accept our apologies for any inconvenience caused. Kind regards, Tim
Perfect gift
14 February 2025
Reply from Customcontrollers
Hi Emma, thank you for your 5 star review! Our controllers certainly do make fantastic gifts for those in our lives who love to game. We hope whoever the lucky recipient is that they are enjoying it and that you will use us again in the future. Many thanks, Tim
Absolutely brilliant
19 February 2025
Reply from Customcontrollers
Hi Jason, thank you for your 5 star review! It is fantastic to hear how happy you are with your order from ourselves. We hope that based on your experience that you will use us again in the future as well as recommend us to others. Many thanks, Tim
Reply from Customcontrollers
Hi Jm,
Thank you for taking the time to leave this excellent review, your feedback is greatly appreciated and we are delighted to hear you are pleased with our services, thank you again for using Custom Controllers.
Kindest Regards
Maya
Experience
I was fortunate to receive a ps5 controller for my Christmas, my wife had it custom made from custom controllers, amazing service, Timothy Moore has amazing after sales service also.
Will be using again
This is a honest review
Andrew Leishman
27 February 2025
Unprompted review
Reply from Customcontrollers
Hi Andrew, thank you for your review. I have emailed you in relation to this and look forward to your reply. Kind regards, Tim
Avoid, go and buy elsewhere
'As a standard we include 12 month warranty'.
What they don't advise and bury deep in the terms is that you will have to cover the costs of return, then they complete tests and they could deem it fine and you get the faulty item back. The personalisation on the touch pad is causing sensitivity issues and messages can't be typed. Just been told after 30 days they will only repair or replace your item, no refunds given.
The extra you pay isn't worth the hassle for the return when its genuinely faulty. My son wanted a replacement as I had done the controller in his favourite colour, will now firmly want a refund and take my business elsewhere.
Sad as I have used this company before and recommended to friends, I won't be any longer. My advice is go to the high street or somewhere with a warranty that actually counts when the item is faulty.
never in the 15 years he has been gaming has he had a faulty controller when only just out the box.
I am just out of the chargeback window so have no choice but to pay for the return
27 February 2025
Unprompted review
Reply from Customcontrollers
Hi Natalie, thank you for your time on the phone today. I have emailed you as discussed and hope that I can restore your faith in our company. We value all of our customers and want them to have the best experience possible when it comes to aftercare. We apologise again for any inconvenience caused and look forward to resolving this issue to a level you are happy with. Kind regards, Tim
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