Custom Gifts Reviews 

Do not touch this company they are a scam I ordered my daughters present on 3.12 and have got nothing despite numerous emails absolutely disgusted with them. I'll have a very upset little girl.

I ordered a rose with a pendant off yous and up to now using the tracking number you sent me and it said parcel not found the tracking no you gave me is Hoorva0242356163 please let me know what’s happening

I ordered a product in which stated it would get delivered within standard shipping (within 1-5 days), and as I got my tracking number it stated that the product will only get delivered on November 18th!!!! This was also an anniversary gift that would be delivered way overdue. At this point I don’t even trust that it will be delivered and I obviously already paid.
I contacted customer service and will update throughout process

I have to admit I was apprehensive after reading the reviews but I have to say my purchases arrived and I'm actually happy with them 1 is slightly better than the other but I think that's my fault for using a photo that was to dark.but their good quality and very warm overall I'm not disappointed at all

AVOID, delivery is a joke and even when it arrived it was shocking quality. Wrote to them and they completely ignored me. I do not understand how this company is still running reading all the comments and my experience. Very disappointed

Can someone please tell me how long their delivery took? It says 1/2 day and over a week later I still haven’t got mine, I’ve emailed twice and heard nothing back, I did receive a email asking me to give my purchase a review and I mentioned that was impossible as I’ve still not received it and my delivery information hasn’t been updated at all for me to even know who will be delivering the parcel!! Such awful service when it comes to timing and customer service advice

Ordered and then read these reviews, I was very sceptical. Left it 4 days for production as noted on the site, hadn't had delivery information so I emailed the company. They emailed back the next day ensuring that the item had been sent, I received the item that day, delivered by yodel.

Item looks exactly like the picture of what I ordered.

Thank you custom gifts, I am sorry that there is another company ripping people off under your name, that is not your fault and you shouldn't be getting the hassle for it!

I would give 0 stars if I could.
This company is happy to take your money but does not want to know if you have a problem!!
I ordered a canvas which was “delivered” to my doorstep and then disappeared. I contacted customer service who said they wouldn’t help. The courier service Evri said the same thing and I needed to contact the company I ordered from so they could put in a claim and refund me.
Rebecca in customer service couldn’t help been less interested and helpful and is now ignoring my emails. So I’m minus £50 and my canvas!!! Treat your customers with more respect and don’t be so rude when all they want is some help!
I would NEVER order from this company again and I am going to claim on my credit card to get my money back. I’m a Sales manager and I wouldn’t dream of ignoring a customer!!!
Shame on this company!

Giving a 0 star review! This is a scam !!! Go earn a living the honest way, people like you are the lowest of the low! Will be reporting this and getting my money back!

Item arrived within one calendar week. Good quality and as ordered. Fair price. Customer service got back to me when I emailed them asking for an update. Overall would have no problems using them again.

My honest, personal opinion and experience.

Wish I had read these reviews before ordering. Unfortunately, I also had a bad experience with this company.

The website is very unclear as to how long processing time/delivery is. All of my receipts say 1-2 days but I’ve been told the product page says 3-4 working day delivery (I am sure it didn’t when I ordered, I wouldn’t have ordered it otherwise as I needed it in 1-2 days).

Either way, not sure how it can say 3-4 day delivery and 1-2 day delivery at checkout and then the CEO tell me that makes 6 days. Pretty sure they were making it up as they went along.

They refuse refunds and customer service isn’t particularly friendly or helpful. All emails replies were blunt and came across unprofessional. They also shipped the order after I told them it’s too late and that I wanted a refund.

I ended up speaking to CEO Stuart McLaren (I was passed on to him when I asked to speak to a manager), who was equally unhelpful. He told me that it is up to customer service to make decisions on refunds and no one higher has a say in that. So don’t bother trying to talk to anyone other than customer service.

Luckily, after chatting on the phone to Joe at Customer service, I was offered a postage refund. However, I still do believe I should be entitled to a full or at least 50% refund.

I have given suggestions to customer service so this will not happen to other customers. So fingers crossed they use them, although customer service didn’t seem to be particular enthusiastic about it.

Customers certainly don’t come first with this company, and in my opinion it is poorly run.

Still deciding if I am going to report them to trading standards but definitely will be contacting citizens advice.

Absolutely DISGUSTING COMPANY ripped us off £54 for two gifts for personalised Xmas presents if only I had read this first there’s NO WAY I WOULD Have USED THEM !!!!!! Reporting as FRAUDULENT COMPANY

Ordered two weeks, keep saying that it be delivered by the end off the week,
Customer service is shocking, will never order again my parcel still not here, when I placed it said 1-2 days delivery, shocking company!

Item was ordered 3 weeks before valentines day on premise that the description stated guaranteed delivery for that date. Once ordered delivery date was after valentines day so i cancelled the order immediately (or at least tried to), took them a week to reply and then said sorry we aren't going to give you a refund. Do yourself a huge favour and steer clear of these online scammers. God awful customer service.

Ordered a couple of items which haven't arrived 3 months later. Contacted the company several times and received a holding e mail each time. I have had to take the mater up with my card company
Think twice before ordering from these people

Ordered photo socks which never arrived. Complained and was told they would send again. never arrived. Co said they would send order free if I didn't claim a refund. What???? So just pay for the socks that didn't turn up!! Used Paypal to get a refund. Deff don't recommend.

Ordered a photo blanket with 4 photos on it,arrived,with one small one on it, rest of blanket is blank except small message in middle. Contacted customer service, never dealt with such a bad company saying I only uploaded one photo which is rubbish as I did 4.
You can't even check on order summary to see what has been ordered, I asked was items not checked and why would a customer order a blanket with just one small photo on! It says on order 4 photo blanket,god knows what they employ ! They obviously don't know how to count. If they were a decent company they would have contacted me and queried order, have wasted £23.49

I order a gift for Valentine’s Day on 30th January. 2 weeks later it still isn’t here. I have now had to find a replacement gift for Valentine’s Day which is tomorrow. Disgusting! On the website says 4.8 star on trust pilot what a load of lies

Ordered a pair of printed socks which arrived and had a strange fibre/hair stuck in the lettering. Contacted the seller who refunded the cost of the socks purchased minus the postage.
The service was not fast before christmas and luckily I had managed to get another item for my son in law whilst the seller stated he would get another one sent but cancelled it. No refund of postage which considering it was the poor quality of his product the postage should have been returned.

I ordered from here and was nervous upon reading the reviews afterwards. I shouldn't have worried.
I ordered a T-shirt for secret santa. The communication from the company was excellent and the T-shirt is fantastic!!