I wish I could do zero stars!!! DO NOT BUY FROM THIS CO!!! I ordered a gift that never came. I even purchased the shipping insurance and paid with PayPal thinking I would be covered but I was totally... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Looks like im in the same boat as everyone else, so I was like wow its moving fast gifts get stateside and now the held up in customs and they want me to fill out a form basically I went overseas and... See more
Dont ever use this company! Ordered through paypal thinking I would be protected but I was wrong! They sent a broken piece of junk instead of what was meant to be a sentimental christmas gift. No ref... See more
It amazes me how a company like Facebook can let so many fake companies get onto their site to sell either crap or items that you never receive. Yes, they pay Facebook (Meta) to post their advertising... See more
Company details
Information provided by various external sources
Custom gifts aims to bring the gifts to life by adding that personalised name to the gift
Contact info
Pyke Road, LN6 3QS, Lincoln, United Kingdom
- 01522699933
- hello@customgifts.co.uk
- www.customgifts.co.uk
1.4
Bad
159 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Custom Gifts
Hello,
Thank you for leaving your review and I'm sorry to hear you're so unhappy with the service you received.
I'm afraid a lot of the reviews you see on here are from people who confuse us with a different company which are from Asia and trade under a very similar name.
I noticed you're leaving your review from the states which we don't deliver to which makes me think you've also ordered from this other company and not us, Custom Gifts UK.
We only deliver to the United Kingdom and surrounding islands as we are based in Lincoln, England.
If you have left your review on our page by mistake, please may I kindly ask that you remove it, alternatively get in touch with us and we'd love to hear more about your experience.
Hello@customgifts.co.uk
01522 699 933
Looking forward to hearing from you.
Kind regards,
Sam
Disgusting
Ordered a photo blanket, after two weeks without any information I contacted the company to see when it would be despatched, I was told it was delivered by Yodel a week ago and left in a rubbish bin, suffice to say I had no card through my door stating this and now will be either incinerated or in landfill.
Custom Gifts couldn't care less, will never use them again.
28 January 2021
Unprompted review
Reply from Custom Gifts
Hello Trevor,
I'd like to apologise on behalf of Yodel for not following correct procedure when it came to delivering your parcel.
I'd like to reassure you that we take great care when it coming to packing and dispatching orders to all our customers, we want all our customers to receive the best quality personalised gifts for their occasions and It saddens me to hear that Yodel have done this. Once it has been dispatched here, the parcel is very much in Yodels hands to ensure it gets delivered safely and efficiently.
Following this, we'd love to hear from you to give you assurance in us here at Custom Gifts.
Get in touch through one of the following -
Hello@customgifts.co.uk
01522 699 933
Looking forward to hearing from you.
Kind regards,
Sam
Would give them minus Stars if possible…
Would give them minus Stars if possible ordered one item beginning of December for my wife for Christmas it is now mid-January still have not received it
12 January 2021
Unprompted review
Reply from Custom Gifts
Hello,
Thank you for leaving your review and I'm sorry to hear you're so unhappy with the service you received.
I'm afraid a lot of the reviews you see on here are from people who confuse us with a different company which are from Asia and trade under a very similar name.
I noticed you're leaving your review from the states which we don't deliver to which makes me think you've also ordered from this other company and not us, Custom Gifts UK.
We only deliver to the United Kingdom and surrounding islands as we are based in Lincoln, England.
If you have left your review on our page by mistake, please may I kindly ask that you remove it, alternatively get in touch with us and we'd love to hear more about your experience.
Hello@customgifts.co.uk
01522 699 933
Looking forward to hearing from you.
Kind regards,
Sam
Do Not Buy
Warning: Do Not Buy!! I ordered 2 bedspreads from them. They are quite cheap and the lining does not match and they are too small for the bed.
I thought I read the return policy enough but it is misleading. They claim to have excellent customer satisfaction, with exchanges and refunds, but they lie. They also appear to be domestically made but that is a lie as well. They are a Chinese company with no intent on any customer service. There are no returns, and after numerous emails they just ignored me and refused to accept a return.
Do not buy anything from them!!
24 December 2020
Unprompted review
Reply from Custom Gifts
Hello,
Thank you for leaving your review and I'm sorry to hear you're so unhappy with the service you received.
I'm afraid a lot of the reviews you see on here are from people who confuse us with a different company which are from Asia and trade under a very similar name.
I noticed you're leaving your review from the states which we don't deliver to which makes me think you've also ordered from this other company and not us, Custom Gifts UK.
We only deliver to the United Kingdom and surrounding islands as we are based in Lincoln, England and not China.
If you have left your review on our page by mistake, please may I kindly ask that you remove it, alternatively get in touch with us and we'd love to hear more about your experience.
Hello@customgifts.co.uk
01522 699 933
Looking forward to hearing from you.
Kind regards,
Sam
Excellent Service
Ordered 2 Santa sacks from here - both personalised. Ordering was very easy. After ordering I read the reviews on here and was very worried!!!
But then Delivery was superfast. No issues. Very happy with the sacks. Beautiful and excellent value for money. The best deal I have found! Excellent service. Would buy again and hopefully they will be excellent again. Thanks.
6 December 2020
Unprompted review
Don’t ever order from this company
This is a worst place to order anything from. I took a chance to order a blanket for my son and they only confirmed your order after you pay it. They never show you how it’ll look or even to send you a email to show a rough draft of your order. It’s my first time with them and my last. WORST PLACE!!
3 December 2020
Unprompted review
Reply from Custom Gifts
Hello,
Thank you for leaving your review and I'm sorry to hear you're so unhappy with the service you received.
I'm afraid a lot of the reviews you see on here are from people who confuse us with a different company which are from Asia and trade under a very similar name.
I noticed you're leaving your review from the states which we don't deliver to which makes me think you've also ordered from this other company and not us, Custom Gifts UK.
We only deliver to the United Kingdom and surrounding islands as we are based in Lincoln, England.
If you have left your review on our page by mistake, please may I kindly ask that you remove it, alternatively get in touch with us and we'd love to hear more about your experience.
Hello@customgifts.co.uk
01522 699 933
Looking forward to hearing from you.
Kind regards,
Sam
The worst piece of crap I ever buy on…
The worst piece of crap I ever buy on line this is a scam. They took more than 30 days to deliver and don’t accept after 30 days returns. This people belongs in jail for fraude.
2 December 2020
Unprompted review
Reply from Custom Gifts
Hello,
Thank you for leaving your review and I'm sorry to hear you're so unhappy with the service you received.
I'm afraid a lot of the reviews you see on here are from people who confuse us with a different company which are from Asia and trade under a very similar name.
I noticed you're leaving your review from the states which we don't deliver to which makes me think you've also ordered from this other company and not us, Custom Gifts UK.
We only deliver to the United Kingdom and surrounding islands as we are based in Lincoln, England.
If you have left your review on our page by mistake, please may I kindly ask that you remove it, alternatively get in touch with us and we'd love to hear more about your experience.
Hello@customgifts.co.uk
01522 699 933
Looking forward to hearing from you.
Kind regards,
Sam
Chess bedding cover and pillowcases
I ordered a bedding set from custom box and received it today. It is very nice and my boyfriend just loves it. (Chess set). It took about 6 to 8 weeks to get here and I was getting a little worried but it's a nice set. Thank you.
29 November 2020
Unprompted review
I ordered a comforter which turned out…
I ordered a comforter which turned out to be a duvet. The graphics are horrible. This is a knock off of the Black Forest Décor brand with blurry graphics that are dizzy to look at. there is not phone number to call. The only response I get is email & they wanted to offer me a discount on a future order. Why would I want to order from them again. Very poor service
18 November 2020
Unprompted review
Reply from Custom Gifts
Hello Cheryl,
Thank you for your review and sorry to hear you're so unhappy with the service you've received.
I'd like to inform you however, that I believe you've left your review on the wrong Trust Pilot page as our phone number is very clearly outlined on our website along with our email address.
https://www.customgifts.co.uk/contact
Could we ask for you to take another look at your review and get in touch with us so we can discuss this further.
Looking forward to hearing from you.
Sam
Absolutely disgraceful company
Absolutely disgraceful company.
Ordered a white coloured dog bed and received a black one, also the shape and personalisation was totally off centre. Upon emailing them I was told, quite abruptly that it was “misshaped” due to me putting it back in the box incorrectly??? I hadn’t put it back in the box.......and no mention that they’ve sent completely the wrong colour either! Awaiting a reply from my last email to them.........
17 November 2020
Unprompted review
Ordered never got package opened fraud…
Ordered never got package opened fraud charge with bank
27 October 2020
Unprompted review
Reply from Custom Gifts
Hello,
Thank you for leaving your review and I'm sorry to hear you're so unhappy with the service you received.
I'm afraid a lot of the reviews you see on here are from people who confuse us with a different company which are from Asia and trade under a very similar name.
I noticed you're leaving your review from the states which we don't deliver to which makes me think you've also ordered from this other company and not us, Custom Gifts UK.
We only deliver to the United Kingdom and surrounding islands as we are based in Lincoln, England. If you have left your review on our page by mistake, please may I kindly ask that you remove it, alternatively get in touch with us and we'd love to hear more about your experience.
Hello@customgifts.co.uk
01522 699 933
Looking forward to hearing from you.
Kind regards,
Sam
Be sure you review the correct site
The awful reviews about this site are probably for Cuztomgiftbox, which does advertise products which are not at all like the photos in their ads.
16 October 2020
Unprompted review
I am being slammed by this company so
I am being slammed by this company so, beware! I ordered one octopus wrong, received it, and by the way it is the biggest piece of crap you ever saw, and today I received another one. Then I saw on my account that they had charged me for two. I have notified my credit card company and I am filing a claim for fraudulent business practices.
9 October 2020
Unprompted review
Reply from Custom Gifts
Hello Mary,
Thank you for your review and It saddens us to hear you're unhappy with your items you've received. I'd like to reassure you that we take great care when creating our items for our customers to ensure they're happy.
We'd love to talk to you about your order with us.
If you'd like to give us a call on 01522 699 933, We'd love to have a chat with you.
Looking forward to hearing from you.
Kind regards,
sam
just writing to let you know i received…
just writing to let you know i received my order yesterday that was for my daughter, and i am NOT impressed at all. it is VERY thin and just not what i expected. looks more like a baby blanket and just not what is pictured. will not be buying anything from your company again. i also ordered what i thought was a cow comforter for my other daughter and it was also very thin. very disappointing since i spent way over 100 dollars and them. again i will not buy from your company again!!!!!
1 October 2020
Unprompted review
Reply from Custom Gifts
Hello Steven,
Thank you for leaving a review and I'm sorry to hear you're unhappy with the quality of your items, however, I regret to inform you that I believe you've left your review on the wrong page as we don't accept dollars here at Custom Gifts.
With this in mind, we'd like to kindly request you remove your review from our page as it is not about us.
If you'd like to give us a call on 01522 699 933, We'd love to have a chat with you.
Looking forward to hearing from you.
Kind regards,
sam
THIEVES
The blanket I purchased doesn't have any filling in it. Just two pieces of fabric sewn together badly. DO NOT BUY FROM THESE THIEVES. No way to return or contact them.
29 September 2020
Unprompted review
Reply from Custom Gifts
Hello Steven,
Thank you for leaving a review and I'm sorry to hear you're unhappy with the material used for your blanket.
We'd love to talk to you about your order with us and offer you some compensation.
If you'd like to give us a call on 01522 699 933, We'd love to have a chat with you.
Looking forward to hearing from you.
Kind regards,
sam
DO NOT BUY FROM THIS COMPANY!
DO NOT BUY FROM THIS COMPANY!
I ordered a present for my Dad's birthday and was informed it would take 2-4 days to be dispatched. Seven days later and no sign of the product or an email to say it had been dispatched or that their was an issue.
I contacted the company to express my opinion and asked for a refund. A few days later I noticed the refund in my account but I still received no response from the company to say I had been refunded or even an apology! Absolutely terrible customer service. Don't waste your money as you will never receive anything for it!
15 September 2020
Unprompted review
Reply from Custom Gifts
Hello,
Thank you for your honest review about your order with us.
I'd like to offer our sincere apologises for the service you received with us.
We'd love to hear more from you about your experience with us to ensure this sort of thing doesn't happen again.
If you'd like to get in touch with us to discuss this further please email or call us on -
Hello@customgifts.co.uk
01522 699 933
Looking forwarding to hearing from you.
Sam
Engraved Mason Jars, very pleased
Ordered engraved Mason jars for my daughters wedding, out of the 160 shipped, 156 made it without damage, they were very quick to offer a refund/replacement for the 4 that broke in transit. Overall, very pleased with the product and the customer service.
11 September 2020
Unprompted review
BEWARE of the Scam Company
I order a bedding set for my elderly Alzheimer Mother . I wanted her room to look beautiful . I haven't receive any the items I ordered . These SOB took the money ,like a thief in the night. Please DO NOT ORDER from this company.
13 August 2020
Unprompted review
Reply from Custom Gifts
Hello Roletha,
Thank you for your honest review and sorry to hear you've had a bad experience with placing an order for a bedding set.
We'd love to talk to you more about your order and find out more information regarding your order and your experience.
Looking forward to hearing from you.
If I could give a zero I will I ordered…
If I could give a zero I will I ordered a blanket for my boyfriend birthday didn't get a email about it trying to contact them saying it can't I just want the blanket
6 August 2020
Unprompted review
Reply from Custom Gifts
Hello Ashley,
Thank you for your review and sorry to hear you've had a bad experience with your order of a blanket for your boyfriends birthday.
We'd love to talk to you more about your experience and get more information from you regarding your order with us.
Looking forward to hearing from you.
I placed my order July 7th and I still…
I placed my order July 7th and I still have not received an email or any communication from this company. They sure did get my payment really quick. I will be calling my bank to file a claim so they can reverse the payment. I have sent 2 emails with no reply. Horrible experience.
30 July 2020
Unprompted review
Reply from Custom Gifts
Hello,
Thank you for your honest review.
Sorry to hear you've had a horrible experience regarding your order.
We'd like to talk to you about your experience to see where we can improve.
Looking forward to hearing from you.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.