Custompetcollars Reviews 

212
TrustScore 1.5 out of 5

1.5

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Review summary

Created with AI, based on recent reviews

Considering 37 reviews, most reviewers were let down by their experience overall. Many customers reported significant issues with their orders, frequently not receiving items despite payments being processed promptly. Reviewers consistently found it impossible to contact the company, as emails often bounced back and phone numbers were either not recognized or unreachable. This lack of communication left many feeling uncertain about their purchases and unable to resolve issues. However, some customers who eventually received their items noted that the products themselves were of good quality. Several people mentioned having positive experiences with past orders, receiving their items without issues.

What people talk about most

Order

Customers consistently note negative experiences with order fulfillment, with many reporting that their... See more

Product

People report ambiguous experiences with product quality and delivery. Some customers have consistently... See more

Customer communications

Consumers express significant frustration with the inability to contact the company. Many reviewers report... See more

Payment

Customers reported negative experiences with payment, noting that funds were debited after ordering, but... See more

Response time

Users describe negative interactions with response times, with many reporting that their emails and phone... See more

Reviews shaping this summary

Rated 1 out of 5 stars

ZERO STARS, ZERO! It's a scam!!! Ordered on Nov 3rd. Personalised pet collar for my dog. Still not received. Payment was taken immediately though! Emailed Customer services- failed. Tri... See more

Rated 1 out of 5 stars

Purchased an personalised pet collar on 22 November and there is no sign of it being posted. Tried emailing twice & sending a message via messenger and have received no response. First order was great... See more

Rated 1 out of 5 stars

Avoid this company. It seems to be a scam. I’ve had zero contact from them since placing an order 14 days ago, and today I attempted to contact them and the email bounced straight back to me,... See more

Rated 1 out of 5 stars

I have ordered from this company several times over the years and always successfully. I’ve been waiting for three weeks for my current order but feel a bit uneasy this time. The contact email addres... See more


1.5

Bad

TrustScore 1.5 out of 5

212 reviews

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1-star

No history of asking for reviews

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1.5

All reviews

(212)

36 reviews in the last 12 months

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Rated 1 out of 5 stars

UK Company???? Hmmmm

I ordered a dog collar on the understanding it would take 2-3 weeks for delivery. After three weeks there has been no sign of the collar. I contacted via the help email and was told that they couldn't tell me when my order would be ready.

I've tried to find out who "UK Custom Pet Collars" are. There's no such company listed with Companies House. After numerous attempts I was given a business address in London - upon checking I found that there were 143 companies registered to this single address. Clearly the "UK" claim is not correct and refusing to provide company details arouses suspicion.

In summary, money went very quickly but I have no idea if or when my order may turn up and "UK" Custom Pet Collars won't tell me.....

6 June 2023
Unprompted review
Rated 5 out of 5 stars

Great service and lovely…

Great service and lovely product.excellent quality collar,this is our 2nd purchase,the first one has lasted years! It would be ideal if all pets had these collars in event of been lost would save so much time and less stress getting in contact with owners.
Highly recommend this business!your doing fab!
Nikki xx

5 June 2023
Unprompted review
Rated 5 out of 5 stars

Over the last few years we have ordered…

Over the last few years we have ordered 5 collars from them. Everyone has been perfect and many people comment on how good they look. They are comfortable for the dogs to wear.
The customer care is 100% definitely recommend them.

5 June 2023
Unprompted review
Rated 5 out of 5 stars

I was recommend this company by my…

I was recommend this company by my sister in law . I needed a light weight collar because I rescued my dog from a person that dragged him around by his collar and he stressed and panted every time I attempted to put a collar on him so I ordered him a personalised light weight collar from this company and safe to say my dog is happy with wearing it!
It’s a quality collar with clear and colourful embroidery. Had a choice of colours too.
Very happy dog makes me a happy mum 😍

2 June 2023
Unprompted review
Rated 5 out of 5 stars

I’ve bought loads of these collars

I’ve bought loads of these collars. They are soft and comfortable for the dogs so I’m happy for them to wear them all the time. I can’t stand the noise of ID tags so the embroidered details are perfect. Takes a while for them to arrive but it’s worth the wait.

8 April 2023
Unprompted review
Rated 5 out of 5 stars

It was very easy to order the collars…

It was very easy to order the collars and to add my telephone number. The collars are soft and the dogs love them. This is the third time that I have ordered from Custompetcollars.co.uk and I have also given the website to my friend Angela.

12 February 2023
Unprompted review
Rated 5 out of 5 stars

PERFECT

Everything from the description of the collars on the website, ordering, delivery, and customer service was excellent. The finished collars are lovely. The letters,and numerals are clear and neat. They are robustly made and fit nicely. Just perfect!

15 March 2023
Unprompted review
Rated 5 out of 5 stars

Beautiful collars at a fab price

Beautiful collars at a fab price. Great for agility (no dangly bits ) Second time of buying one for Lexi, as the last one was about 7 years old and had just started to look a bit tatty. So thought I would get a matching one for Lottie, whether she needed it or not !

10 March 2023
Unprompted review
Rated 5 out of 5 stars

Best buy exceptional quality

Bought 2 collars and highly delighted with both they are great quality and exceptional value. Having the details embriodered is so much better they dont fade are are easy to read, not like the tags you have to buy with other collars that either fall off of fade making them unreadable. These are much better and safer especially if you have a dog that wanders off occasionally. I have a rescue dog and wouldnt use anything else cant recommend enough. You will not be disappointed.

22 February 2023
Unprompted review
Rated 1 out of 5 stars

I ordered my dog a collar

I ordered my dog a collar, upon checkout the offered to add a 'matching' lead for £8.50 so I purchased it. On delivery the collar was neon pink and the lead was the magenta purple that I ordered. Customer services fobbed me off with various excuses and refused to refund me!! Scammers and false advertising!! I will not be using again purely for the fact they were not interested in resolving my issue to keep a regular customer happy but they are very happy to pocket your money! They even admitted to other customers raising concerns of the colours not matching! Disgusting morals and customer service when you have an issue.

24 February 2023
Unprompted review
Rated 5 out of 5 stars

Great products

Great products. I've been using them for years. They have lasted really well. Customer servides have always been exceptionally helpful.

6 February 2023
Unprompted review
Rated 5 out of 5 stars

Lots of choice of products

Lots of choice of products, different colours and combination of lettering! Clear sizing guide! Really like the quality of the product too

13 November 2022
Unprompted review
Rated 5 out of 5 stars

I’ve ordered several of these collars…

I’ve ordered several of these collars over the years for my dogs. Service and quality have always been brilliant. They’re strong, well made and comfortable for the dogs. I live by the sea so my dogs are always in and out of salt water and these collars hold up brilliantly.

15 December 2022
Unprompted review

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