Custompetcollars Reviews 

212
TrustScore 1.5 out of 5

1.5

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Review summary

Created with AI, based on recent reviews

Considering 37 reviews, most reviewers were let down by their experience overall. Many customers reported significant issues with their orders, frequently not receiving items despite payments being processed promptly. Reviewers consistently found it impossible to contact the company, as emails often bounced back and phone numbers were either not recognized or unreachable. This lack of communication left many feeling uncertain about their purchases and unable to resolve issues. However, some customers who eventually received their items noted that the products themselves were of good quality. Several people mentioned having positive experiences with past orders, receiving their items without issues.

What people talk about most

Order

Customers consistently note negative experiences with order fulfillment, with many reporting that their... See more

Product

People report ambiguous experiences with product quality and delivery. Some customers have consistently... See more

Customer communications

Consumers express significant frustration with the inability to contact the company. Many reviewers report... See more

Payment

Customers reported negative experiences with payment, noting that funds were debited after ordering, but... See more

Response time

Users describe negative interactions with response times, with many reporting that their emails and phone... See more

Reviews shaping this summary

Rated 1 out of 5 stars

ZERO STARS, ZERO! It's a scam!!! Ordered on Nov 3rd. Personalised pet collar for my dog. Still not received. Payment was taken immediately though! Emailed Customer services- failed. Tri... See more

Rated 1 out of 5 stars

Purchased an personalised pet collar on 22 November and there is no sign of it being posted. Tried emailing twice & sending a message via messenger and have received no response. First order was great... See more

Rated 1 out of 5 stars

Avoid this company. It seems to be a scam. I’ve had zero contact from them since placing an order 14 days ago, and today I attempted to contact them and the email bounced straight back to me,... See more

Rated 1 out of 5 stars

I have ordered from this company several times over the years and always successfully. I’ve been waiting for three weeks for my current order but feel a bit uneasy this time. The contact email addres... See more


1.5

Bad

TrustScore 1.5 out of 5

212 reviews

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1-star

No history of asking for reviews

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1.5

All reviews

(212)

36 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

2 Lovely cat collars

I ordered 2 collars for my cats and love them, I love how they're adjustable so they can grow with your babies 🤗❤️
The only thing that was not right was the clip as I wanted a firm one not a safety release one as my cats are smart and will get them off lol

26 July 2024
Unprompted review
Rated 5 out of 5 stars

Dog collars

I have two dog and have recently purchased a fourth collar for each dog from Custom Pet Collars.
They have always been good quality and fit, I always keep an old one as spare for when current collar is being washed, and they have all lasted years.
Recently I purchased the tactical collar for my boys and one arrived in the incorrect colour, I emailed so say that there was an error on my order and Gracie was more than helpful to get this rectified.
I will always use this company as the quality is brilliant, items last as well made, they have a good variety of types and colours.

27 May 2024
Unprompted review
Rated 5 out of 5 stars

Great buy

This is the third collar I've bought from custompetcollars. All of them have been great quality and reasonably priced, I'm happy to recommend this company, great quality delivered quickly

21 May 2024
Unprompted review
Rated 5 out of 5 stars

Lovely designs

Lovely designs. Great quality. Just right thickness for comfort. Great idea having mobile number on.

8 April 2024
Unprompted review
Rated 5 out of 5 stars

4th lot of collars

This is the 4th lot of collars I have bought. They always seem comfortable and wash up well.
With having your telephone number embroidered on the collar it easily enabled someone to contact me when one of them escaped from the garden

25 January 2024
Unprompted review
Rated 5 out of 5 stars

Great looking custom dog collars

Took a wee while to arrive (not ages) but as they are custom made thats to be expected. They are well worth the wait. Super comfy on my dogs and strong too so I wont worry about them breaking. I highly recommend this company thanks again

22 January 2024
Unprompted review
Rated 5 out of 5 stars

Love my dog collars and cafe leads

Love my dog collars and cafe leads. I have to tie my dogs up when feeding the horses, so easy with the cafe leads. I also like the embroidered details, as my dogs are very active and dog tags just don't last. I've bought from custom pets before, the collars have lasted well. I bought small for my border terriers.

11 January 2024
Unprompted review
Rated 5 out of 5 stars

Amazing customer service

Amazing customer service. Friendly and responsive and we love the collars and leads bought for our two dogs. They look great and are high quality. Very happy and highly recommend to others!

13 December 2023
Unprompted review
Rated 5 out of 5 stars

Highly Recommend…

Excellent customer service and really lovely products. Answer queries very quickly and go out of their way to accommodate customers. Highly recommend this company

18 August 2023
Unprompted review
Rated 5 out of 5 stars

worth it if your dog bolts or snaps tags

Love the website and customer service is amazing. Bought from here many a time when my husky slips out the garden since her tags alway come off/break somehow and now my little boy wears them on walks as a secondary collar. Design, materials and colours are super visible for any pet colour. Will definitely be coming back again for future fur babies.

15 August 2023
Unprompted review
Rated 5 out of 5 stars

Good service and excellent collars

I have used this company for dog collars for a number of a number of dogs and have been entirely satified with the collars and the service.
Having had one dog who was a wanderer, the integral telephone number was a God send - we always got him back. I will definitely continue to buy these collars as needed - but they do last very well.

8 August 2023
Unprompted review

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