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Review summary

Created with AI, based on recent reviews

Looking at 85 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting that items are well-made, comfortable, and durable. Many people appreciate the wide selection and unique designs available. The ordering process is frequently described as easy, and consumers are very satisfied with the fast and efficient delivery service. Reviewers also highlight the exceptional customer service, with many mentioning staff going above and beyond to resolve issues and provide helpful support. Some customers have received free gifts as a token of appreciation for their loyalty. However, some people were dissatisfied with issues related to delivery, such as lost orders, delayed shipments, or problems with tracking information. A few other people also felt that some jewelry items, despite their quality, had issues with falling out or discoloration over time.

What people talk about most

Product

Users describe positive interactions with product. Many customers consistently praise the high quality and... See more

Quality

Customers consistently note positive experiences with quality, praising the phenomenal craftsmanship, premium... See more

Order

Reviewers mention positive feedback about order. Many customers express satisfaction with the ordering... See more

Delivery service

Customers consistently report positive experiences with delivery service. Many reviewers praise the fast and... See more

Customer service

Reviewers highlight positive aspects of customer service, consistently praising its excellence. Many... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’ve ordered a few times from Custom Plugs now but today I thought they were really worth a 5 star review! I ordered another pair of earring tunnels that I had my eye on but I noticed another packet u... See more

Company replied

Rated 5 out of 5 stars

I’ve been buying from Custom Plugs for over five years, and they continue to impress me every time. Their products are great and high quality, but it’s their customer service that truly sets them ap... See more

Company replied

Rated 5 out of 5 stars

Aside from the excellent range of products of proper quality (of which I’ve made 3 orders of 4 items since discovering the company!) the customer service has been second to none I had an item ar... See more

Rated 5 out of 5 stars

I've ordered from Custom Plugs a few times and the quality never misses the mark. They keep you well updated with your order and my orders have always arrived really fast. The jewellery itself always... See more

Company replied


Company details

  1. Jewellery manufacturer

Written by the company

For The Best In Unique And Custom Stone, Acrylic, Wood Plugs, Tunnels, Gauges, Huge Variety Of Original Products- Quality Body Jewelry for your holes.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

813 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 30% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

An amazing experience from start to finish

From the moment I walked in, I knew I was in the right place. The shop is not only welcoming, with tasteful and stylish decor, but the staff is absolutely exceptional. They treated me with a level of attention and professionalism that I haven’t experienced anywhere else.

The selection of piercings is outstanding, with a wide variety of high-quality styles and materials to suit every taste. But what truly sets this place apart is the team: they made me feel comfortable and safe at all times. They took the time to explain every detail, from the available options to the aftercare process. Moreover, they ensured the entire procedure was hygienic and completely professional.

The piercing itself turned out perfect, just as I had envisioned! The precision and skill of the piercer are remarkable, and their warm, friendly approach made me feel like I was in the hands of an expert friend.

I would wholeheartedly recommend this shop to anyone looking for more than just a piercing—here, you get a personalized and unique experience. I’ll definitely be back for my next project!

13 November 2024
Unprompted review
Rated 5 out of 5 stars

The products are always great

The products are always great - material and quality. Amazing design.

12 November 2024
Unprompted review
Custom Plugs logo

Reply from Custom Plugs

Big thank you for the review and 5 stars! Have a great dayyy

Rated 5 out of 5 stars

good prices and delivery

good prices and delivery! loving the limited edition collections

11 November 2024
Unprompted review
Custom Plugs logo

Reply from Custom Plugs

Hello Daisy! Many many thanks :D Don't miss out on our current Nostalgia promo! We have awesome limited designs for you. Have a fantastic day

Rated 1 out of 5 stars

Literally temu tat.

Literally temu tat.
Given their response they’re clearly morons as well.

4 October 2024
Unprompted review
Custom Plugs logo

Reply from Custom Plugs

Hello, your recent Google review has brought this review to our attention. We've spoken to the staff member who had responded to you. We pride ourselves on giving great customer service and would like to apologise for this having happened.

Could you please send us an email with your order details so we can understand which product you're referring to and work towards getting you a proper resolution?

Rated 5 out of 5 stars

Order turned up fast

Order turned up fast! The stone is beautiful!

8 November 2024
Unprompted review
Custom Plugs logo

Reply from Custom Plugs

Hello Ben! Thank you so much :) Amethyst stones are some of our personal favourites! Glad you love them too :D Have a great day

Rated 5 out of 5 stars

Brilliant company & customer service…

Brilliant company & customer service has been spot on!
If you’re looking for high quality plugs at a decent price then look no further. Loads of different styles and materials. Extremely happy with the plugs I’ve received and fast delivery. What more can you ask for.

6 November 2024
Unprompted review
Custom Plugs logo

Reply from Custom Plugs

Thank you so much, Sam! Glad to hear and we can't wait to see you soon again! Have a lovely dayyy

Rated 5 out of 5 stars

Fast and reliable

Every time I've ordered they have came 2 days later. Always fast delivery and always great quality. Definitely recommend 👌

5 November 2024
Unprompted review
Custom Plugs logo

Reply from Custom Plugs

Many thanks for leaving us a review! Stay awesome :D

Rated 5 out of 5 stars

Great company. Great products. Great advice

I am a newbie when it comes to ear stretching, I tried it once when I was younger and had a terrible experience (lots of pain, maybe even a blow out) but it's always something I've wanted to do. I've never bothered to try again as alot of information out there is wrong on contradicting. Fast forward to earlier this year when I found custom plugs, not only are their products high quality and cool as hell (wont let me use a better word) they also put out some great information around how to do things properly. Thanks to these guys I have managed to get my ears to 10mm (working my way higher) and the pain has been minimal with zero blows. Thanks custom plugs, highly recommend and I'll be a customer for life (unless I somehow lose my ears)

1 November 2024
Unprompted review
Custom Plugs logo

Reply from Custom Plugs

Hello Adam! Many thanks for this review :) Don't hesitate to contact us if you ever need anything. Always happy to help here! Take care and please keep on having ears :D

Rated 5 out of 5 stars

Great customer service

I initially had an issue with my order, but as always the customer service was top notch, and a replacement was sent out next day, resulting in a beautiful new set of plugs and a happy customer!

25 October 2024
Unprompted review
Custom Plugs logo

Reply from Custom Plugs

Hello James, that's what we like to hear :) Enjoy your new set and happy Halloween! Thank you!

Rated 5 out of 5 stars

Another 5 star review

I’m certain I’ve left another 5 star review at some point, however they deserve another one. Delivery is always quick, products always great and the customer service is the best, I’ve recieved another gift voucher, on top of the many free plugs, VIP pin and other gift vouchers. At this point I think I’ve recieved more free goodies for loyalty than I’ve spent with them!

16 October 2024
Unprompted review
Custom Plugs logo

Reply from Custom Plugs

Hi Michael! We love to see your name pop up in the orders :D
Massive thank you for all your support and for the kind words! Have the best day!!!

Rated 5 out of 5 stars

Customerservice at it's best!

An absolutely recommended shop for plugs and more! The quality of the products are great! The customer service is outstanding. I ordered from Germany and there were problems with the delivery service - the goods never arrived. When I asked, I received a very, very quick response from Lacey, who took care of the issue directly and sent the goods again. The delivery service failed again (they really should get a bad rating -.-'). I followed up again and contacted Lacey and Carmie again in the meantime and they both took care of the problem directly again. In the end it worked and everything arrived. A very, very big positive thing about this customer service, which is unfortunately far too rare today. Keep it up! gladly again!

7 October 2024
Unprompted review
Custom Plugs logo

Reply from Custom Plugs

Hello Sven :D So happy to hear! We hope to see you soon and don't hesitate to let us know if you have any particular request for your future plugs! Always happy to help here :) Have a great day!

Rated 5 out of 5 stars

Love Custom Plugs

Love Custom Plugs, you get some freebies at times and with all the orders I've gotten some coupons and stickers as well! Nothing has ever been broken upon arrival and the designs are always super clean!

8 October 2024
Unprompted review
Custom Plugs logo

Reply from Custom Plugs

Massive thank you for your review :D Very appreciated! Have a lovely day!

Rated 5 out of 5 stars

Amazing

Really good prices, very quick dispatch. Plugs are of awesome quality and so is the clothing. Had a very small clothing issue and it was dealt with a resolved very quickly by the amazing customer service. Can’t recommend custom plugs enough, amazing business.

4 October 2024
Unprompted review
Custom Plugs logo

Reply from Custom Plugs

Lovely to hear, Reece :) Thank you very much for your review and 5 stars! Enjoy your spooky plugs and Happy Halloween!

Rated 5 out of 5 stars

Buy now

Quick, cheap and amazing experience all round, incredible staff and awesome options for plugs

1 October 2024
Unprompted review
Custom Plugs logo

Reply from Custom Plugs

Hi Matthew! A very big thank you for your review :) Happy stretching journey! See you soon

Rated 5 out of 5 stars

Amazing

Amazing, love this shop!

30 September 2024
Unprompted review
Custom Plugs logo

Reply from Custom Plugs

Amazing to hear :D Big thank you from the Custom Plugs team!!!

Rated 5 out of 5 stars

Plugs were perfect

Plugs were perfect! Shipping was fast.

24 September 2024
Unprompted review
Custom Plugs logo

Reply from Custom Plugs

Hello and thank you so much for leaving us a review :D Have a fantastic day and we'll see you soon!

Rated 5 out of 5 stars

Beautiful, Comfortable and Quality

After a year of really unsafe stretching I stumbled upon Custom Plugs and started my glass journey. I've never had such comfortable plugs in my life before, and the variety of colors and designs is amazing, plus with the lucky dip and the regular free plug offers its allowed me to try out something that is not what I'd normally go for and I've loved every surprise. I've recommended Custom Plugs to so multiple people in my life and even helped a friend start off their piercing journey, its the only place I can recommend 100%!

23 September 2024
Unprompted review
Custom Plugs logo

Reply from Custom Plugs

Wow, Aaron! Thank you sooo much for this! :D Fantastic review and fantastic support. Enjoy your plugs and see you soon again :)

Rated 5 out of 5 stars

Great product

Great product , look fantasy thank you

21 September 2024
Unprompted review
Custom Plugs logo

Reply from Custom Plugs

Lovely! Thank you so much, Anna :D Feel free to tag us on Instagram! Have a great day

Rated 5 out of 5 stars

Highly recommend!

Good quality plugs and customer service is incredible! Quick replies to any questions and problems solved quickly!

They are my go-to for plugs and tunnels. Lots of options and materials to choose from, and they do custom prints!

19 September 2024
Unprompted review
Custom Plugs logo

Reply from Custom Plugs

Many thanks for the review, Laura :) Don't miss out on our Halloween promo very soon! We have the spooky plugs. Enjoy your day :D

Rated 5 out of 5 stars

Custom logo 18mm plugs

Got a 18mm set of plugs with custom logo on. They look awesome

19 September 2024
Unprompted review
Custom Plugs logo

Reply from Custom Plugs

Hi Ben :D Thanks so much on behalf of our laser team for your support and appreciation! Have a fantastic day

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