Cuttosizemirrors Reviews 

44
TrustScore 3 out of 5

2.9

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Review summary

Created with AI, based on recent reviews

Looking at 44 reviews, most reviewers were somewhat happy with their experience overall. Consumers frequently praise the prompt delivery service and the extremely polite drivers who gladly help carry items safely inside the house. People also appreciate the outstanding product quality and the exceptionally helpful guidance provided when choosing bespoke mirrors for their renovation projects. Some reviewers were not happy with missing order updates, significant delivery delays, and unfulfilled purchases that caused severe frustration. Customers also mentioned continuous difficulties getting a response through phone calls and emails when trying to check on their order status. Others experienced frustrating communication breakdowns and exceptionally long waiting periods before receiving any kind of resolution.

What people talk about most

Order

Reviewers highlight ambiguous aspects of order processes, with experiences varying dramatically from extreme... See more

Delivery service

Customers had positive experiences with delivery_service, expressing overall satisfaction with prompt... See more

Service

Clients share positive opinions on service, highlighting efficient delivery and professional fitting.... See more

Response time

Consumers express deep frustration with the poor response time and complete lack of communication. Reviewers... See more

Product

People report high satisfaction with the product and service, praising the bespoke items as beautiful,... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Over two weeks ago we ordered some mirrors for an important studio fit out for our business and not received them despite a supposed weeks delivery. We have reached out countless times to receive an u... See more

Company replied

Rated 1 out of 5 stars

Don’t use this company. Scammers - they took £750 from us and a bit of research under their registered company address showed they knowingly went into liquidation under a different company name in M... See more

Company replied

Rated 1 out of 5 stars

Avoid this company. I ordered on 19 June, still no sign of postage or the order having been fulfilled. Intermittent contact and now my emails and calls are ignored. Wish I'd seen the Trustpilot revie... See more

Rated 1 out of 5 stars

Placed an order about 2 weeks ago, received an email order confirmation and money was taken straight away. I have not received any updates on the order dispatch or delivery. I emailed the company... See more



Contact info

2.9

Average

TrustScore 3 out of 5

44 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 21% of negative reviews

Typically replies within 1 week

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2.9

All reviews

(44)

44 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good service

Very helpful in guiding the right type of mirror to choose and the dimensions to fit. Delivery and fitting was all quite efficient

7 May 2026
Unprompted review
Rated 5 out of 5 stars

Revised review – excellent service now under new management

This is a revised update to my earlier negative review. I had previously left feedback regarding an order that never arrived, and I was very disappointed at the time.

However, I’m pleased to say the business is now under new management, led by Johnny. He reached out directly in response to my review, apologised for the earlier issue, and immediately offered to send a complimentary replacement. The new item arrived quickly and in perfect condition.

I’m really impressed with how Johnny turned this situation around – he was professional, helpful, and genuinely cared about putting things right. Thank you so much, Johnny, for your great customer service. I’m happy to recommend this business again.

22 May 2026
Unprompted review
Rated 5 out of 5 stars

From start to finish the process of…

From start to finish the process of ordering and receiving the mirrors was effortless and rewarding. Mirrors arrived on time and with the exact dimensions that I ordered, great quality and look fantastic in my bathroom.

19 May 2026
Unprompted review
Rated 5 out of 5 stars

Beautiful Bespoke Mirrors for My New Build

I recently used Cut-To-Size Mirrors for my new house project in Bedfordshire, and I couldn’t be happier with the result. The bespoke mirrors they supplied are absolutely beautiful and have really elevated the look and feel of the space.

What stood out just as much as the quality of the mirrors was the team who came to install them. The lads were fantastic from start to finish—professional, friendly, and clearly very skilled at what they do. Their workmanship was incredibly clean, neat, and tidy, and they took real care to make sure everything was finished to a high standard.

It’s not always easy to find tradespeople who combine great products with such attention to detail and respect for your home, but these guys really delivered on both. I would highly recommend Cut-To-Size Mirrors and wouldn’t hesitate to use them again for future glass projects in my home.

30 March 2026
Unprompted review
Cuttosizemirrors logo

Reply from Cuttosizemirrors

Thank you Tanya for your great review. You were one of our first customers since taking over the business. We look forward to looking after you going forward.

Rated 5 out of 5 stars

Received!

Mirror received all good.

27 November 2025
Unprompted review
Cuttosizemirrors logo

Reply from Cuttosizemirrors

Apologies for your experience in the past. We have just taken over this company since March and we would be happy to replace your order free of charge as a goodwill gesture.

Rated 5 out of 5 stars

Revised Review

UPDATE. New owners have fulfilled the undelivered order free of charge. Good communication and delivery as promised. Would now recommend them.

Previous review : I ordered splashback on 16th Jan. Received call 28th to say delivery 4th Feb. Nothing arrived. Company not responding to email, landline and they have blocked me on their mobile. They operate under lots of names with same contact details. Scammers indeed.

4 February 2026
Unprompted review
Cuttosizemirrors logo

Reply from Cuttosizemirrors

Hi Lynn, I'm sorry to hear of your experience earlier this year. We have recently acquired this company and are striving to right any wrongs as a goodwill gesture. Please take us up on our offer to replace your order free of charge. Thank you Johnny.

Rated 5 out of 5 stars

Good Quality Mirror

Although delivery of my item was somewhat slow as I was out of their delivery area which they normally did not cover, they agreed to deliver as they had already made the mirror.
I had a conversation with Brian who advised of the problem with delivery and he was sorting this out and would contact me the following day. Unfortunately Brian did not contact me although I said if I was not available on my mobile to send a text or email and I would respond (no text or email from Brian).
I even offered for them to cancel the order and refund me but was advised the order would be delivered.
I had to chase the item up twice before and on the delivery date (05/12/2025) and the Item was eventually delivered after 5:30pm on 05/12/2025 by John which was not a problem ( great delivery guy, nothing was too much trouble).
Although the acceptance of the order and delivery was somewhat a bit of a mix up the quality of the item was excellent.
I would recommend this company but delivery and communication with the customer needs to be improved (I.E. the customer should not have to chase the items up that they have ordered and paid for).

5 December 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

Ordered my mirror last week and was delivered today. What a quick turn around and great quality. Driver carried this into the house for me and was really helpful and polite. 100% recommend and would use this company again

7 November 2025
Unprompted review
Rated 5 out of 5 stars

Ordered on the Tuesday

Ordered on the Tuesday, was recieved on the following Monday, driver was lovely and even helped me carry it in the house. Punctual and kept in touch about the deliveries. 100% recommend.

12 November 2025
Unprompted review

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