I've always had a really positive experience working with CVL. Communication is great, the team come back with detailed information quickly and everyone is lovely to speak to. Sarah Atkinson deserv... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Created with AI, based on recent reviews
Written by the company
United Kingdom
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I’ve had a really positive experience working with Kaylin. She’s been incredibly helpful in sourcing strong, relevant CVs for my roles and has made the whole process much smoother. Her guidance with navigating the CV-Library system has been especially valuable, saving me time and helping me get the most out of the platform.
Thanks to her support, I’ve been able to identify high-quality candidates much more efficiently. I would highly recommend CV-Library, and Kaylin in particular, for anyone looking for a reliable and supportive recruitment partner.

Reply from CV-Library
We recently experienced some issues with our CV Library integration, and I have to say the level of support we received was excellent from start to finish.
Terri was particularly helpful throughout the process—responsive, knowledgeable, and proactive in finding a solution. She took the time to fully understand the issue and worked closely with us to ensure everything was resolved as smoothly as possible.
What stood out most was her willingness to go above and beyond, helping us reset our setup and making sure we could get back up and running without impacting our candidate experience.
Overall, a really positive experience, and I wouldn’t hesitate to recommend their service and support.

Reply from CV-Library
Returning customer, reached out to customer support with a tech issue and Courtney Jackson walked me through it and got a resolution on the phone there and then. Much more refreshing approach compared to the prevalence of chatbots and no phone support with other suppliers!

Reply from CV-Library

Reply from CV-Library
Your colleague was very helpful and resolved my query quickly and efficiently

Reply from CV-Library
Worked with Nick Powel and Paul Stickland as a client of CV Lib and these too were top notch! On hand for any issues or support needed. Would definitley recommend.

Reply from CV-Library
CJ comes across as both professional and friendly!

Reply from CV-Library
Terri was incredibily helpful, she had ensure we had plenty of times to ask questions and had given us a lot of insights in which was really helpful

Reply from CV-Library

Reply from CV-Library
Nimesh was very welcoming, made everything very comfortable, ran through everything that needed to be taught and explained everything in a great way. where I was once confused on how to use the website I now understand completely

Reply from CV-Library
Never have any issues, but when I eventually did have an IT glitch it was sorted instantly.. Great Service both by the team and in what they provide. MArina in the Customer Success Team is great.

Reply from CV-Library
Nimesh, really informative and certainly saved me time. Easy to get a long with as well.

Reply from CV-Library
CV Library gives excellent support once you are using their service. Their website seems to have very good reach, and is easy to use.

Reply from CV-Library
Great database with a broad range of candidates. Excellent support relating to search and advertising functions provided by my Account Manager - Callie Dyers.

Reply from CV-Library
Callie Dyers our customer support manager has been so helpful and taken the time to really support us, as we transition into using CV Library as our UK platform!

Reply from CV-Library
It was very useful to refresh my knowledge with cv library and how to use certain aspects of it.
Kaylin was very good in explaining all of this to me in the session.

Reply from CV-Library

Reply from CV-Library
Courtney was very helpful, polite and explained everything very well.

Reply from CV-Library
Toni Khuyase Hlombe was extremely helpful and knowledgeable. They provided clear, practical tips on how to make the most of CV Library, making the whole process much easier to understand. I really appreciated their guidance and support—highly recommended!

Reply from CV-Library
CJ is always available to speak and is extremely experience in his field. I am confident in his support and come off every call happy with the results.

Reply from CV-Library
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.