CV-Library Reviews 

4,870
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 646 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional staff and customer service, noting the team's reliability and genuine care. People appreciate the team members for being friendly, approachable, knowledgeable, and always willing to go the extra mile to assist. Many highlight the dedicated contacts who understand their business needs and provide prompt, detailed information. The service is described as excellent, with reviewers noting the efficiency and ease of their overall experience, often facilitated by quick response times and proactive support. Many customers also highlight the valuable training sessions provided, which help them maximize the services offered. They find the platform easy to use, with effective search capabilities, and appreciate the consistent support that ensures they get the best return.

What people talk about most

Staff

Reviewers consistently express satisfaction with the staff, highlighting their helpfulness, professionalism,... See more

Customer service

Consumers consistently report positive experiences with customer service, highlighting the helpfulness,... See more

Service

Users describe positive interactions with service, highlighting the helpfulness, efficiency, and proactive... See more

User experience

Customers had positive experiences with user experience, often praising the helpfulness and clarity of... See more

Response time

Clients share positive opinions on response time, with many reviewers highlighting the quick and professional... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've always had a really positive experience working with CVL. Communication is great, the team come back with detailed information quickly and everyone is lovely to speak to. Sarah Atkinson deserv... See more

Company replied

Rated 5 out of 5 stars

Team Recruit have used CVLibrary for a number of years. This site has proved invaluable with regard to candidate placement & our contact Callie has been a huge help with all aspects of candidate se... See more

Company replied

Rated 5 out of 5 stars

Callie has been extremely helpful and responsive throughout our dealings with CV-Library. She is always approachable, quick to come back to me and genuinely keen to make sure we are getting the best... See more

Company replied

Rated 5 out of 5 stars

We have been a CV Library customer for a couple of years now, accessing their CV database. The database is straightforward to use and fairly standard, however what makes CV Library stand out is their... See more

Company replied


Company details

  1. Recruitment
  2. Employment search service

About CV-Library

Written by the company

CV-Library is the UK’s top independent job board, delivering 3M+ monthly applications and ranked #1 for candidate quality. With 360,000 new CVs added monthly and powerful AI tools, we help businesses hire smarter and faster using flexible, cost-effective solutions.

We take pride in hosting 180,000 jobs across all sectors for the nation's job seekers, and supporting recruiters and employers with our quality services.

For recruiters: Whether hiring at scale or targeting niche roles, our flexible, cost-effective solutions deliver results. Through 800+ partner sites, including Google and LinkedIn, our network reaches millions across the entire country. Therefore, we can provide agencies and employers with powerful job exposure and tailored solutions for all recruitment needs.

Visit www.cv-library.co.uk/cvdatabase to learn more.

For candidates: If you're looking for a job, you can search over 180,000 jobs on our site from all sectors and apply for free by registering your CV.

Search jobs: https://www.cv-library.co.uk/search-jobs

Register CV: https://www.cv-library.co.uk/cgi-bin/create.cgi

Career Advice: https://www.cv-library.co.uk/career-advice/

Contact info

4.8

Excellent

TrustScore 5 out of 5

5k reviews

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1-star

No recent history of asking for reviews

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Replied to 100% of negative reviews

Typically replies within 48 hours

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4.8

All reviews

(4,870)

616 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I’ve had a really positive experience…

I’ve had a really positive experience working with Kaylin. She’s been incredibly helpful in sourcing strong, relevant CVs for my roles and has made the whole process much smoother. Her guidance with navigating the CV-Library system has been especially valuable, saving me time and helping me get the most out of the platform.

Thanks to her support, I’ve been able to identify high-quality candidates much more efficiently. I would highly recommend CV-Library, and Kaylin in particular, for anyone looking for a reliable and supportive recruitment partner.

16 April 2026
Unprompted review
CV-Library logo

Reply from CV-Library

Thank you for your kind feedback! We’re delighted to hear Kaylin has been so helpful in supporting your recruitment process and making the most of CV-Library.

Kind Regards,
The CV-Library Team

Rated 5 out of 5 stars

Excellent Support and Quick Resolution

We recently experienced some issues with our CV Library integration, and I have to say the level of support we received was excellent from start to finish.

Terri was particularly helpful throughout the process—responsive, knowledgeable, and proactive in finding a solution. She took the time to fully understand the issue and worked closely with us to ensure everything was resolved as smoothly as possible.

What stood out most was her willingness to go above and beyond, helping us reset our setup and making sure we could get back up and running without impacting our candidate experience.

Overall, a really positive experience, and I wouldn’t hesitate to recommend their service and support.

15 April 2026
Unprompted review
CV-Library logo

Reply from CV-Library

Hi Charis,

Thank you for sharing your experience with us. We appreciate your patience while the CV Library integration issue was being resolved, and we’re glad to hear our team could support you effectively throughout.

Kind Regards,
The CV-Library Team

Rated 5 out of 5 stars

Returning customer

Returning customer, reached out to customer support with a tech issue and Courtney Jackson walked me through it and got a resolution on the phone there and then. Much more refreshing approach compared to the prevalence of chatbots and no phone support with other suppliers!

15 April 2026
Unprompted review
CV-Library logo

Reply from CV-Library

Hi Tom,

Thank you for your feedback! We’re especially pleased to hear that Courtney was able to guide you through your technical issue and resolve it straight away over the phone. We’ll be sure to pass on your kind words to Courtney.

Kind Regards,
The CV-Library Team

Rated 5 out of 5 stars

Great

Great, good customer service get back to you promptly.

15 April 2026
Unprompted review
CV-Library logo

Reply from CV-Library

Hi Michael,

Thank you for your kind words! We’re really glad you had a great experience and that our team could respond promptly.

Kind Regards,
The CV-Library Team

Rated 5 out of 5 stars

Your colleague was very helpful and…

Your colleague was very helpful and resolved my query quickly and efficiently

15 April 2026
Unprompted review
CV-Library logo

Reply from CV-Library

Hi Martin,

Thank you for your kind feedback! We’re really pleased to hear that our colleague was able to help and resolve your query quickly and efficiently. We appreciate you taking the time to share your experience!

Kind Regards,
The CV-Library Team

Rated 5 out of 5 stars

Excellent Team

Worked with Nick Powel and Paul Stickland as a client of CV Lib and these too were top notch! On hand for any issues or support needed. Would definitley recommend.

14 April 2026
Unprompted review
CV-Library logo

Reply from CV-Library

Hi Jamie,

Thank you for your fantastic feedback! We’re delighted to hear that Nick and Paul provided great support and were always on hand when you needed assistance.

Kind Regards,
The CV-Library Team

Rated 5 out of 5 stars

CJ comes across as both professional…

CJ comes across as both professional and friendly!

27 March 2026
Unprompted review
CV-Library logo

Reply from CV-Library

Hi Rachel,

Thank you for your lovely feedback! We’re so pleased to hear that CJ made such a great impression by being both professional and friendly. We’ll be sure to share your kind words.

Kind Regards,
The CV-Library Team

Rated 5 out of 5 stars

Terri was incredibily helpful

Terri was incredibily helpful, she had ensure we had plenty of times to ask questions and had given us a lot of insights in which was really helpful

9 April 2026
Unprompted review
CV-Library logo

Reply from CV-Library

Hi Qasim,

Thank you for your thoughtful feedback! We’re so glad to hear that Terri was incredibly helpful and took the time to answer your questions while sharing valuable insights. We’ll be sure to pass along your kind words.

Kind Regards,
The CV-Library Team

Rated 5 out of 5 stars

Great experience with Callie

Callie calls me every month without fail!

10 April 2026
Unprompted review
CV-Library logo

Reply from CV-Library

Hi Wendy,

Thank you so much for your kind words! We’re delighted to hear that Callie has been consistently keeping in touch and providing reliable service each month. We’ll be sure to pass along your feedback!

Kind Regards,
The CV-Library Team

Rated 5 out of 5 stars

Nimesh

Nimesh was very welcoming, made everything very comfortable, ran through everything that needed to be taught and explained everything in a great way. where I was once confused on how to use the website I now understand completely

9 April 2026
Unprompted review
CV-Library logo

Reply from CV-Library

Hi Lauryn,

Thank you for your wonderful feedback! We're so glad to hear that Nimesh made you feel comfortable and took the time to walk you through everything so clearly. We’ll be sure to pass along your kind words to Nimesh.

Kind Regards,
The CV-Library Team

Rated 5 out of 5 stars

Never have any issues

Never have any issues, but when I eventually did have an IT glitch it was sorted instantly.. Great Service both by the team and in what they provide. MArina in the Customer Success Team is great.

9 April 2026
Unprompted review
CV-Library logo

Reply from CV-Library

Hi Chris,

Thank you so much for your kind feedback! We're really pleased to hear that everything has been running smoothly for you, and that when an issue did arise, it was resolved quickly. We will be sure to pass your kind words onto Marina.

Kind Regards,
The CV-Library Team

Rated 5 out of 5 stars

Nimesh

Nimesh, really informative and certainly saved me time. Easy to get a long with as well.

8 April 2026
Unprompted review
CV-Library logo

Reply from CV-Library

Hi Jack,

Thank you for your great feedback!

We’re so pleased to hear that Nimesh was informative and helped save you valuable time. We’ll be sure to pass on your kind words.

Kind Regards,
The CV-Library Team

Rated 5 out of 5 stars

CV Library gives excellent support

CV Library gives excellent support once you are using their service. Their website seems to have very good reach, and is easy to use.

7 April 2026
Unprompted review
CV-Library logo

Reply from CV-Library

Hi Richard,

Thank you for your great feedback! We’re so pleased to hear that you’ve experienced excellent support while using our service, and that you find the website easy to use with strong reach. We really appreciate you taking the time to share your experience.

Kind Regards,
The CV-Library Team

Rated 4 out of 5 stars

Great database with a broad range of…

Great database with a broad range of candidates. Excellent support relating to search and advertising functions provided by my Account Manager - Callie Dyers.

7 April 2026
Unprompted review
CV-Library logo

Reply from CV-Library

Hi Wilson,

Thank you for your fantastic feedback! We’re delighted to hear you’re finding value in the breadth of candidates in our database, and that the search and advertising support has been so effective. We’ll be sure to share your kind words with her.

Kind Regards,
The CV-Library Team

Rated 5 out of 5 stars

Callie our customer support manager has…

Callie Dyers our customer support manager has been so helpful and taken the time to really support us, as we transition into using CV Library as our UK platform!

2 April 2026
Unprompted review
CV-Library logo

Reply from CV-Library

Hi Jo,

Thank you for your wonderful feedback! We’re thrilled to hear that Callie has been so helpful and supportive during your transition to using CV Library. We’ll be sure to pass along your kind words to Callie.

Kind Regards,
The CV-Library Team

Rated 5 out of 5 stars

It was very useful to refresh my knowledge.

It was very useful to refresh my knowledge with cv library and how to use certain aspects of it.
Kaylin was very good in explaining all of this to me in the session.

1 April 2026
Unprompted review
CV-Library logo

Reply from CV-Library

Hi April,

Thank you for your thoughtful feedback! We’re glad the session helped refresh your knowledge of the CV Library and its features. It’s great to hear that Kaylin explained everything clearly and made the experience so useful for you.

Kind Regards,
The CV-Library Team

Rated 5 out of 5 stars

Quick

Quick, helpful and responsive. Best service within this space.

1 April 2026
Unprompted review
CV-Library logo

Reply from CV-Library

Hi Louis,

Thank you for the great feedback! We’re pleased to hear you found the service quick, helpful, and responsive. It means a lot to us to be considered the best in this space.

Kind Regards,
The CV-Library Team

Rated 5 out of 5 stars

Courtney was really helpful and polite

Courtney was very helpful, polite and explained everything very well.

1 April 2026
Unprompted review
CV-Library logo

Reply from CV-Library

Hi Simon,

Thank you for your kind feedback! We’re delighted to hear that Courtney was helpful, polite, and took the time to explain everything clearly. We’ll be sure to pass along your compliments.

Kind Regards,
The CV-Library Team

Rated 5 out of 5 stars

Toni Khuyase Hlombe was extremely…

Toni Khuyase Hlombe was extremely helpful and knowledgeable. They provided clear, practical tips on how to make the most of CV Library, making the whole process much easier to understand. I really appreciated their guidance and support—highly recommended!

31 March 2026
Unprompted review
CV-Library logo

Reply from CV-Library

Hi Ella,

Thank you for your kind feedback! We’re so pleased to hear Toni was able to support you and make the process easier. We’ll be sure to pass on your comments.

Kind Regards,
The CV-Library Team

Rated 5 out of 5 stars

CJ is always available to speak and is…

CJ is always available to speak and is extremely experience in his field. I am confident in his support and come off every call happy with the results.

31 March 2026
Unprompted review
CV-Library logo

Reply from CV-Library

Hi CJ,

Thank you for your great feedback! We're delighted to hear CJ has been so supportive and that you feel confident after each call. We really appreciate your kind words!

Kind Regards,
The CV-Library Team

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