CV-Library Reviews 

We have been working with Grace for a couple of years now, she is super helpful and always very responsive in helping us with tricky searches. Nothing is too much trouble. Thank you Grace for all your support.

Marina is great and is very responsive to queries and requests. She's a superb asset to CV-Library

Charlotte in the Customer Service team is always on hand to check on our account, offer useful and relevant tips and info, and she also shares helpful information on the wider job market and job boards

Toni was very informative friendly and professional , she explained everything with detail and clearly and answered all my questions !

Emily has always been friendly, helpful and super quick at responding. She is a pleasure to deal with and is a real credit to CV-Library.

The training session was well structured, clear, and tailored to my role as a recruiter. Rather than just covering basic features, the training focused on practical, day to day usage, especially around refining searches, managing candidate pipelines, and making better use of watchdogs and saved searches. It felt very relevant and immediately applicable.

What stood out most was how knowledgeable and approachable Daisy was. Daisy took the time to answer my questions in detail and provided useful tips that I hadn’t come across on my own. The training felt personalised rather than generic, which made it far more valuable.

Our account manager Rachael has always been very helpful and went out her way numerous times to help us with filling roles.

Callie is always quick to help and resolve any issues. Very efficient and always very friendly, Callie always checks in (even if I am not always available, which I appreciate)
Great customer service

Mathew was very helpful, he kindly walked me through how to set up watchdogs and post job adverts that allow me to access good quality candidates based in my client locations. We also have an agreed catch up to review how I am getting along with the watchdogs and job adverts.

Grace was (and always is) a wonderful Account Manager, does what she says she is going to do and very helpful and attentive. Timely and really knowledgeable. She had dreadful hayfever today but carried on as though everything was normal - a real trooper - thank you Grace

Emily has been very helpful, thorough explanation on what is on offer and great customer service. Very grateful for her taking the time to ensure I understood and any questions were answered clearly.

Understood the need for pace on customer calls for recruitment.

Nimesh made me feel at ease. He made sure I understood how to use CV library's platform very well and reassured me to reach out to him any time for any future questions or quires.

My Account Manager is Courtney Jackson. He goes well beyond the call of duty to ensure we are getting the most of CV library...he tries very hard to give an excellent service. Our concern with CV library is the quality of candidates on the database which has been a growing concern for about 1 year. However 'CJ@ is a superb account manager and representative of the business

I’ve had a really positive experience working with Kaylin. She’s been incredibly helpful in sourcing strong, relevant CVs for my roles and has made the whole process much smoother. Her guidance with navigating the CV-Library system has been especially valuable, saving me time and helping me get the most out of the platform.

Thanks to her support, I’ve been able to identify high-quality candidates much more efficiently. I would highly recommend CV-Library, and Kaylin in particular, for anyone looking for a reliable and supportive recruitment partner.

We recently experienced some issues with our CV Library integration, and I have to say the level of support we received was excellent from start to finish.

Terri was particularly helpful throughout the process—responsive, knowledgeable, and proactive in finding a solution. She took the time to fully understand the issue and worked closely with us to ensure everything was resolved as smoothly as possible.

What stood out most was her willingness to go above and beyond, helping us reset our setup and making sure we could get back up and running without impacting our candidate experience.

Overall, a really positive experience, and I wouldn’t hesitate to recommend their service and support.

Returning customer, reached out to customer support with a tech issue and Courtney Jackson walked me through it and got a resolution on the phone there and then. Much more refreshing approach compared to the prevalence of chatbots and no phone support with other suppliers!

Great, good customer service get back to you promptly.

Your colleague was very helpful and resolved my query quickly and efficiently

Worked with Nick Powel and Paul Stickland as a client of CV Lib and these too were top notch! On hand for any issues or support needed. Would definitley recommend.