CV-Library Reviews 

I've had a very positive experience with CV-Library and their customer service team. The support provided has been professional, responsive, and helpful whenever I've needed assistance. Any queries I've had were dealt with promptly and efficiently, making the whole experience straightforward and hassle-free.

A special mention to Grace Simpson for their excellent support and customer service throughout. Their assistance has been greatly appreciated.

I would happily recommend CV-Library to anyone looking for a reliable recruitment platform with a team that genuinely cares about its customers.

Scarlett was incredibly helpful with my query and was a pleasure to speak to Thank you so much once more Scarlett you really did Sort out my query in a super quick and professional manner.

This has been my 'go-to' site of choice for many years when job hunting (I do a lot of temporary or fixed term work) and I have long liked its functionality, the way users can set up searches and alerts, that sort of thing.

A revamp of the site in early June threw up some problems with the search facility so I contacted the site using the feedback address that was offered. Within a couple of hours I had a call-back, personally, from Ben and we discussed the issues, the problems they were causing and the reasons for the changes to the site (largely volume and capacity, because there are now so many users.)

Ben then sent me a detailed, precise email telling me what action he was taking, whether or not other people had raised the same issues, and offered me his personal (work) email should I have any more problems. This is a level of customer service that is far beyond anything I've experienced for many years, where most firms simply send an automated response thanking me for an email that they haven't even read.

The site now appears to be working much more smoothly, suggesting that my difficulties weren't specific to me and that the development team had listened to users and acted swiftly to rectify these glitches. But to receive a personal call-back and emails from Ben was quite beyond anything I'd expected, and I hope his employers recognise this.

CV Library Refresher Session

We had a really great team session with Nimesh yesterday — it was very insightful and a useful refresher for everyone.

Grace at CV-Library was extremely helpful and professional. She took the time to guide me through the job posting process, explained what would make my advert perform better, and gave clear advice that was easy to follow.

Her support made the whole experience much smoother, and I really appreciated her patience, knowledge and friendly approach. Excellent customer service from Grace — thank you for your help!

Grace Simpson went out of her way to help.
Acted proactively.
Excellent customer service.

Grace Simpson was very helpful in reviewing how I use CV Library and provided clear, practical tips to improve my searches. The guidance was easy to implement hopefully will improve the quality of my results.

Clear, informative, engaging, Rachael was very professional and very easy to understand. Clearly an expert in her field.

Isaac was extremely helpful in the training he provided. He gave me so many extra tips and tricks that will make finding candidates an absolute breeze. He was extremely interactive and was happy to ask as many additional questions as I had along the way. His training style is also very "Work with you" as opposed to others I have attended where you get lost halfway or are made to feel like a complete idiot!

Kira is great! She answered all our questions and was very helpful in guiding us visually

The reports and data that Daniel Price provided throughout our contract have been brilliant. He is always happy to support and make the reports work for you. Thanks Dan, really appreciated.

I've just had a training session with CV-Library and wanted to thank Scarlett for her help. She was really knowledgeable, super friendly, and took the time to answer all of my questions clearly. I've come away with a much better understanding of the platform and how to make the most of it!

Grace maintains regular contact and is always available to set up relevant watchdogs for me as the business and recruitment needs change

Kaylin was really nice and helpful with my training, making sure to repeat steps me and my colleague didn't fully understand!

I have been working with Daniel Price for the last few years and recently David Rodrigues at CV Library. It's been great working with the team - they are competent, professional, friendly, helpful and kind. They take time to listen and understand our business needs and have always been available to offer their support. Thank you!

Great, informative session.

Terri Baker gave an excellent demonstration of the CV Library features and functions. Really cheery, helpful and easy to get along with.

When apply for a job the same role appears again

This happening after upgrading the site

I think this should be fixed, creates confusion

Also, the search results are not so relevant

Great tips from Terri during today's training session for CV-Library. I am looking forward to getting excellent results in our recruitment campaigns.