CyberPowerPC Reviews 6,328

TrustScore 4.5 out of 5

4.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the products, highlighting their excellent performance and ease of setup, often describing them as "plug and play." Many consumers appreciate the seamless user experience, from navigating the website to customizing their PCs, and commend the efficient delivery service, with many receiving their orders earlier than expected. However, some people were dissatisfied with the quality of certain components, such as issues with fans or CPU coolers failing prematurely. A few other people also felt that customer service could be inconsistent, mentioning difficulties in resolving issues or receiving unhelpful responses.

What people talk about most

Product

Clients share positive opinions on product quality and customization. Many reviewers are repeat customers,... See more

Quality

Reviewers mention ambiguous feedback about quality. While many customers praise the high quality of... See more

User experience

Users describe positive interactions with the user experience. Many customers found the website very... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many customers expressing satisfaction with... See more

Customer service

Customers had ambiguous experiences with customer service. Many reviewers praised the quick, responsive, and... See more

Based on these reviews

Rated 4 out of 5 stars

The PC looks great, and is NOW performing well. However, I did have to go in and loosen screws around the AIO CPU cooler due to clicking noises. Support was very helpful and response in that rega... See more

Rated 4 out of 5 stars

From purchase to delivery, no problems whatsoever, excellent service. Setup was simple and easy, the only issue being that the mouse only partially works; the left and right buttons are fine, but ther... See more

Rated 4 out of 5 stars

This is my 4th PC from Cyberpower in 23 years or so. It's the only place I'll order from! I've recommended others, too, and they're just as happy. The prices and variety are great, their build process... See more

Rated 5 out of 5 stars

Happy with the overall experience. Wish there were still more case options for those of us that are not looking for gaming cases. The vast amount of selections were drive bay limited so I had to mak... See more


Company details

  1. Computer Hardware Company
  2. Computer Accessories Shop
  3. Computer & Accessories store
  4. Electronics store

Written by the company

CyberPowerPC is one of the nation-wide leading computer system manufacturers. As published in the Los Angeles Business Journal in 2003, we were the fastest growing private company in Los Angeles. With vision, commitment, and steadfast determination, we manufacture and distribute various customized high-end gaming machines, notebook systems and high performance workstations to meet the unique needs for gamers, businesses, government agencies, educational institutions and other end-users. CyberPowerPC was founded with two simple goals in mind. It is to provide our customers with both personalized cutting edge technology at wholesales prices and an extensive range of technological support. By being the manufacturer and the distributor, we are dedicated to meet your personalized desires with the highest performance for all your gaming and digital media solutions. Assisting our customers through the technological transition, we are committed to provide the best prices for all computing needs. When it comes to value, CyberPower Inc. leaves the competitors behind. Our computer systems are assembled carefully, rigorously tested and built to last for the long run. If you are looking for a wide selection of products, customization, and excellent technological services at the best available prices, CyberPowerPC is your ultimate choice!


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

6K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 1% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Great build, slight difficulty with setup

The PC is put together great, and my experience using it so far would warrant 5/5 stars on its own. However, I found that the optional packing foam was difficult to remove when it arrived. I was actually worried that trying to dislodge it from between the GPU and the lower fan might detach something. Fortunately no damage actually occurred, but I still wish I hadn't opted for the foam. The only other issue is that despite the PC coming with a dedicated BIOS port, it booted up in a compatibility mode that refused to recognize my linux flash drive. It took a while to figure out the proper BIOS settings.

3 February 2026
Unprompted review
Rated 4 out of 5 stars

The PC looks great

The PC looks great, and is NOW performing well. However, I did have to go in and loosen screws around the AIO CPU cooler due to clicking noises. Support was very helpful and response in that regard.
shipping box was badly damaged. Would have expected a box around the box the PC was in, but that may be nitpicking.
Cable management looks terrific.
Updates during order process were well done.
Seems well built.
I would recommend anyone looking for a prebuild PC consider CyberPowerPC

7 February 2026
Rated 5 out of 5 stars

Good value for great specs

I thought the system I chose was a good value for the specs. The website was easy to use for the selection and customization. I purchased 2 systems at the same time and they actually called me to make sure it wasn’t a mistake. I liked that they provided that extra customer service. They kept me well informed during the build and shipment stages. The systems arrived undamaged and look fantastic. So far they are running great.

6 February 2026
Rated 5 out of 5 stars

Top-Tier Performance, Clean Build, Zero Regrets

Absolutely thrilled with my customized Gaming PC Infinity 8800 Pro SE from CyberpowerPC. From the moment it arrived, everything impressed me—the secure packaging, excellent build quality, clean cable management, and flawless configuration exactly as ordered. You can tell real care and pride went into building this system.

Performance is outstanding. It handles modern games and demanding applications effortlessly with smooth frame rates, fast load times, quiet operation, and well-managed thermals. Setup was completely painless—plug it in and go. The customization options and overall value made this an easy win, and I wouldn’t hesitate to recommend CyberpowerPC to anyone looking for a powerful, reliable custom gaming PC.

5 February 2026
Rated 4 out of 5 stars

The only place I'll buy a gaming PC!

This is my 4th PC from Cyberpower in 23 years or so. It's the only place I'll order from! I've recommended others, too, and they're just as happy. The prices and variety are great, their build process is an excellent combination of easy if you want and detailed if you need it.

12 January 2026
Unprompted review
Rated 4 out of 5 stars

Good Company

Website build process is fun and the computer was well put together. Customer service could have been better. Just because you put in an order doesn’t mean the rep has to be so rigid. I would have liked more engagement and maybe even a walkthrough of the order.

3 February 2026
Rated 5 out of 5 stars

CyberPowerPC’s website made it super easy.

CyberPowerPC’s website made it super easy to customize my PC. The order was processed and shipped quickly and I received updates from start to finish. When the PC arrived it was everything I hoped it would be. I would definitely do business with CyberPowerPC again.

13 January 2026
Unprompted review
Rated 5 out of 5 stars

Great overall experience

Process of buying a PC was streamlined and easy to follow. Customer support was great and quick to respond to any inquiries. My Pc arrived within about a week or so of ordering and was packaged with care. Been loving my purchase so far!

15 January 2026
Rated 5 out of 5 stars

Great Service

So easy! I just upgraded from a laptop to a PC tower and the customization process was so convenient and easy. PC was shipped well protected.

3 February 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look