Cycles UK Reviews 

Does what it said on the tin.

Delivery a bit slow, communication could've been better (about delivery date, for example), but pleased with the products purchased.

They had the bike I wanted in stock and processed my order quickly and efficiently. The bike came very well wrapped complete with useful paperwork to get up and running. Very happy with my purchase and would recommend Cycles UK.

I can highly recommend the Canterbury branch for their commitment to service. Following a long saga of issues with Bosch, Adam and John helped resolve the problem with my Whyte e-160. I have been dealing with this store for over eight years and I can honestly say they have been excellent on every occasion!!

Good Service

Great service - well packaged, prompt delivery and competitive pricing. I had to return one of the items I had purchased as I ordered the wrong size but the return was dealt with efficiently and with a quick refund. Would highly recommend and would definitely use again.

Tyres despatched on the day I ordered them and arrived as expected. Great service and great price.

Great company, ordered a bike helmet and it came really quickly and exactly as described.

I visited your Greenwich branch today and I left feeling like a piece of dirt. 
I was enquiring about having some work done on my bike.  The assistant said I could have a bike mot for £15. I replied that I didn't need an mot, I just needed the gears indexing and the brakes adjusting and asked how much it would be. He said if I left it in the shop he could get a price and I agreed to bring it in on Wednesday. I gave my details and just checked that it wouldn't cost anything and he said it will be £15 if I didn't get the work done. I'm other words he was duping me into getting the mot even though I expressly said I didn't need it. 
Effectively, he was holding me over a barrel. I'm perfectly capable of doing the work myself but I'm very busy at the moment. He was treating me like an idiot. 
The whole time he didn't listen to me he just talked at me in a really arrogant manner. It was really narcissistic and unpleasant. 
This is the second visit to the shop. I had a similar experience with him the first time. I'd bought something that I believed was faulty and before I had even had a chance to explain he said I wouldn't be able to get a refund. 
Of course I won't return. It's a shame, my company has just moved offices over the road so a good local cycle shop is very handy. 
Incidentally, we've just been offered the cycle to work scheme. I know there's been a lot of interest but the first thing I'm going to do tomorrow is to Slack all 40 people to warn them of buying from your shop. 
I don't know the name of the shop assistant. He's black and about 6' tall. I doubt if you'll have any problem identifying him. He was working on the till with a woman at about 17.30 today, Monday 16th Sept. 

I received fantastic service from Tom. Saved my cycle trip. Gave me a number of options then fixed the problem in about 30 minutes. Like to give credit when it’s due and this was great customer service. Thank you.

Website is basic and could look better. But they have so much choice and everything is at a very competitive price so I don’t mind! Great experience overall, fast and free delivery too.

Good customer services, will use again.

I recently had the pleasure of working with Adam and the entire team at Cycles UK in Canterbury, and I cannot speak highly enough of the exceptional service they provided. From the moment I walked into the store, I was met with genuine enthusiasm and a level of expertise that immediately put me at ease. Adam and his team took the time to truly understand my needs, preferences, and cycling goals. Rather than simply pushing the most expensive options, they were dedicated to helping me find the perfect bike that suited both my requirements and budget. Their focus was always on what would be best for me, ensuring I felt confident and excited about my choice.

Once the bike was selected, the attention to detail didn’t stop there. The team meticulously set up the bike, ensuring everything was perfectly adjusted and ready for my first ride. They walked me through each component, offering tips and advice that only seasoned professionals would know. This level of care and dedication made the entire experience seamless and enjoyable, leaving me with a bike that felt custom-made just for me.

What truly sets Cycles UK Canterbury apart, though, is their outstanding after-purchase service. Adam and the team continue to support me long after the sale was completed, offering maintenance tips, answering any questions, and providing tune-ups to keep my bike in top condition. Their commitment to customer satisfaction is truly unparalleled, and it’s clear they take immense pride in the relationships they build with their customers. I’m beyond grateful for their help and couldn’t be happier with my experience—thanks to Adam and the team, I’m now cycling with confidence and joy!
I now own a red Trek Dual Sport 3 as well as the Carbon fibre Red Trek Domane.
Hope Trek don’t release a red mountain bike 😉

Item out of stock so a refund is on the way apparently.
Back light highlighted on Hot Deals website may have overwhelmed their order expectations.

The Cycle helmet I wanted was in stock, at a great price and was delivered within 48 hours at no extra cost.

Good price and service. Got what I wanted when I expected it.

Item came right on time and was as described, no issues

Great hybrid cycle at a discount price.
Superb customer service. Was delivered within 3 days of ordering.

GOOD SERVICE
excellent price and great service

Prompt delivery and well made. However a bit smaller than I expected..