Spoke to Stephen on the phone about a Trek Hybrid i saw on their website, went down to check it out and other bikes..super helpful, let me try multiple bikes..unfort they lacked stock so i couldnt ord... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Cycles Uk Canterbury: Bought a new bike from Cycles UK Canterbury and the service was excellent from order to collection. Really helpful sales support from Adam, and a great setup and handover fr... See more
Amazing customer service, after an error when ordering online with paypal and my bank, spoke to someone who was very helpful. Bike arrived on time, and in perfect condition, it took 10 mins to build p... See more
I ordered my Specialized Diverge Elite through Cycles UK as it was listed at a competitive price. The bike was delivered free of charge and in good time. However the front disc was rubbing. I rang “Ma... See more
Company details
Written by the company
We have 7 bike shops covering Essex, Kent, London and Watford stocking Mountain Bikes, BMX, Childrens Bikes, Hybrids, Gravel and Road Bikes from the likes of Specialized, BMC Orbea, Ridley, Cannondale, Whyte, Riēse and Muller, GT, and Raleigh. We have a great range of deals and exclusive offers online with Free Shipping to the mainland UK on all orders over £20.00. All bikes are built and setup prior to despatch. We call this 'Built, boxed and ready to ride in minutes'. Just put on the pedals, turn the handle bars and you are ready to go.
Contact info
United Kingdom
- 01268 745556
- info@cyclesuk.com
- www.cyclesuk.com
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 50% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fast service no issues
Excellent Value!
Great bike at a fair price. Took it through it's paces and it did not disappoint. Would highly recommend & buy from again.
I can't remember what I bought from…
I can't remember what I bought from Cycles UK but I do remember it being a totally stress free and satisfactory transaction
A very smooth transaction with very…
A very smooth transaction with very competitive prices and prompt delivery what more could you want, highly recommended.
Delivery timing was superb!
E-bike cycle to work scheme
I bought an ebike with cycle to work scheme. Got it delivered on time. Had my 6 weeks free service with them. Thank you
Excellent service, would definitely recommend.
Bought a new bike from Cycles UK, and the service was fantastic. Delivered in two days, packaging was excellent not a mark on it. Kept informed via email and the delivery company handled my delivery with care. Oh and the bike was a bargain too.
Great choice and prices
Great choice and prices. Easy ordering and fast delivery. Can't ask for more than that!
Excellent all around
I was looking to get a bike through work with the Cycle2Work scheme and they couldn't have been more helpful
Peter offered to keep the bike I wanted at the reduced price until the LoC came through (this took about 3 weeks) and he always got back to me within a few hours. Delivery was quick as well, I sent the LoC to them on Friday 19th and it arrived on Wednesday 24th.
Would definitely buy from them again!
I had an appointment at the Canterbury…
I had an appointment at the Canterbury store on Monday 22.4 to fix my brakes and replace the brake pads.The repair was done quickly and I was very happy with the quality of the work. I can highly recommend the Canterbury branch. Thanks again for a great job.
Really excellent service
We needed some repairs on an old bike. The guys in the Canterbury store were incredibly helpful. To say they went the extra mile is frankly an understatement.
Friendly, knowledgeable and welcoming I cannot recommend them highly enough.
Great service and speedy delivery
Great service and speedy delivery - 5 stars would recommend them 100%
Ordered a second bike from this company…
Ordered a second bike from this company online as we were very happy with the service we had received last time. Certainly not disappointed this time either. Plenty of choice and found a great bike in the sale in my size. Delivered quickly following updates. Arrived well packaged and didn't take long to put pedals on and straighten the handlebars. Very happy with the look of the bike.
Great value bike with excellent delivery service.
Happy customer!
Best online price for the gloves I…
Best online price for the gloves I bought by a long way. Promptly delivered too.
good price and quick delivery
good price and quick delivery, kept informed about order progress. very happy.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








