Cymax Business Reviews 991

TrustScore 1 out of 5

1.2

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Rated 1 out of 5 stars

Please read all the reviews before you do business with this company! I wished I did. I am having similar problems. I was a fool. In their fine print buried on their website, their return... See more

Rated 1 out of 5 stars

After receiving the fireplace (Feb 12 order placed) We were putting it together on Feb 21 (8 business days later) and it was broken- took pictures and sent them. They WILL NOT replace the fireplace!!... See more

Rated 2 out of 5 stars

We received an expensive 2 drawer filing cabinet that will barely hold together. There was damage to the panels when received. Bush furniture ended up sending me new replacement panels so kudos to the... See more

Rated 1 out of 5 stars

DO NOT purchase their products through walmart.com. Their items through Walmart's marketplace are not returnable, regardless of what walmart has posted on their website. Tried contacting the company r... See more

Company details

  1. Home Furniture Shop

Written by the company

Cymax is one of the fastest growing online furniture retailers with annual sales exceeding US $100 million. With over 75,000 SKUs, Cymax is a leader in online sales for all items home and office. We are located in Burnaby, BC, Canada and sell to customers in the United States and Canada. Internet Retailer Magazine ranked Cymax within the Top 200 e-tailers in the world in both 2011 and 2012.


Contact info

1.2

Bad

TrustScore 1 out of 5

991 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

I love it

I love it. Makes such a nice difference in my living area. I cannot speak to how easy it is to assemble as I had my handyman put it together. It didn't take him very long though.

6 October 2017
Unprompted review
Rated 5 out of 5 stars

We bought two wardrobe cabinets

We bought two wardrobe cabinets. They are Beautiful. With the detail instructions that were sent my Husband and I had no trouble putting them together.
They are very good quality and will last a long time.
Thank you and we look forward doing business with you again.

6 October 2017
Unprompted review
Rated 1 out of 5 stars

After I bout my vintage phone booth …

After I bout my vintage phone booth book case for $249, it went on sale even before my was delivered for $ 189.00. I wanted an adjustment since I hadn't even received mine yet but was treated not so friendly and was told absolutely not.I don't think I will buy from Cymax again
Ed Price

6 October 2017
Unprompted review
Rated 1 out of 5 stars

Designer very Disappointed

I am a designer and have never had such a terrible experience dealing with any company as I have had with this company! The customer service is horrible - I was never able to deal with my issue and the shipped the product twice and charged me double - once brought to their attention - it was never rectified - over and over it was ignored - I will NEVER work with this company again

6 October 2017
Unprompted review
Rated 4 out of 5 stars

part replacement

When parts were not right, they were replaced no questions asked. The Customer Service reps were polite, patient and professional.

5 October 2017
Unprompted review

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