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Daells Bolighus Reviews 

11,357
TrustScore 4 out of 5

4.2

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Rated 5 out of 5 stars

Quick and fast reply. Fast shipping to Danish address (sadly not possible to ship to UK). Also it’s a shame your customer support team does not return calls from aboard (UK). Calls only accepted to Da... See more

Company replied

Rated 5 out of 5 stars

😊Finally I could come to the shop in Grostrup today. I was bit sick on the last winter then did online shopping. It happened unordinary thing and I called the customer care after the thing but he mi... See more

Company replied

Rated 4 out of 5 stars

We ordered a carpet and on delivery we discovered that it is a wrong one, not what we ordered. We came to the shop and talked with a staff member and she was so efficient and solved the problem. The c... See more

Company replied

Company details

  1. Home Furniture Shop
  2. Bed shop
  3. Hardware Accessories Store
  4. Lighting Shop
  5. Living room shop
  6. Sofa store

About Daells Bolighus

Written by the company

Daells Bolighus

– Bedre råd. Ærlige priser. Med garanti.

Vi er et bolighus, som sælger møbler og boliginteriør, og det har vi gjort i mere end 100 år. Daells Bolighus er en dansk- og familieejet møbelforretning med historie tilbage fra Daells Varehus i Nørregade. Vores bolighuse rummer møbler til alle rum i hjemmet, og vi bestræber os altid på at møde vores kunder med ærlige og lave priser på kvalitetsmøbler, som holder til et almindeligt liv med legende børn, snavs og afslapning.

Faste lave priser, altid

Vi ønsker, at bringe ordentligheden tilbage i bolig- og livsstilsbranchen. Det er blevet uoverskueligt som kunde at gennemskue, hvad en given kvalitet skal koste. Vi vil derfor med vores nye koncept stille os på kundens side og skabe gennemsigtighed i branchen, ved at sige tingene som de er. Den reelle pris for en vare er vigtigere end opdigtede udsalgskampagner, provisionslønnede sælgere eller skuespillet om vilde rabatter. I Daells Bolighus går vi ind for, at du som kunde skal føle dig tryg ved at handle hos os. Derfor har vi faste lave priser på vores sortiment hele året, og droppet tilbud, procentkampagner, sælgerrabatter osv.

Stort sortiment

I Daells Bolighus finder du et stort udvalg af møbler som senge, sofaer, garderobeskabe, spiseborde og -stole til priser hvor alle kan være med. Vi har også altid mere end 900 lamper på lager. Eller du kan forny boligen med lækkert boliginteriør som puder, vaser, lysestager og meget mere.

Derfor kan du trygt handle hos os:

  • Faste lave priser 365 dage om året
  • Alle lagervarer er udstillet
  • Lån en gratis trailer
  • Gratis parkering
  • Click & Collect
  • Shop kendte brands
  • 100% prisgaranti

Written by the company

100% prisgaranti

på hele vores sortiment

på hele vores sortiment
I Daells Bolighus vil vi være konkurrencedygtige og arbejder hver dag på at have de laveste priser. Men lad os være ærlige. Bolig- og livstilsbranchen vælter sig i tilbud og rabatter, både på internettet og i de fysiske butikker.
Mange butikker giver prisgaranti, men i Daells Bolighus er vi unikke, ved at vi giver 100% prisgaranti. Det vil sige, at vi matcher alle danske konkurrenter, både i fysiske butikker såvel som online butikker. Visse produkter sælges endda under forskellige navne i de forskellige kæder. Vi matcher identiske varer uagtet, om konkurrenten måske kalder varen noget andet. Så finder du en vare hos en konkurrent i samme periode til en lavere pris, sælger vi varen til en tilsvarende pris. Medbring blot dokumentation enten fysisk eller på din mobil. Du kan gøre brug af prisgarantien ved dit køb eller helt op til 30 dage efter varen er leveret/udleveret.

Contact info

4.2

Great

TrustScore 4 out of 5

11k reviews

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Replied to 76% of negative reviews

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4.2

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(11,357)

1,390 reviews in the last 12 months

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Rated 1 out of 5 stars

Product Quality is too bad

Product Quality is too bad , it breaks down very easily .
Delivery man was also behaving very rudely and didn't even deliver to house but left the package in the parking lot .I will never buy from Daells bolighus.

6 February 2023
Daells Bolighus logo

Reply from Daells Bolighus

Hi Manish.

Thank you for your review.

If you are paying for a curb delivery, the driver will assess where he can best responsibly park with the truck. If this is at a parking lot (if you live in an apartment, for example) then this is perfectly fine.

I wish you a great weekend.

Kind regards
Kathrine
Daells Bolighus

Rated 1 out of 5 stars

The worst quality ever

14 October 2022
Unprompted review
Daells Bolighus logo

Reply from Daells Bolighus

Hi Sufyan.

Thank you for your review.

I'm sorry to hear that. If something is wrong with your purchase please let us know at: https://www.daells-bolighus.dk/kontakt-kundeservice

I wish you a great day.

Kind regards
Kathrine
Daells Bolighus

Rated 2 out of 5 stars

I bought sofa for 10.000dkk and I have…

I bought sofa for 10.000dkk and I have paid 390 dkk for the delivery and they delivered me at parking area 😠. They think that 390 dkk is not enough to take it to living room or at least outside the house.

10 January 2023
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Reply from Daells Bolighus

Hi Bishnu.

Thank you for your review.

I can see that your delivery was a curb delivery.

Delivery to curb means that the delivery of the goods is made to the pavement curb closest to your home. If the driver assesses this to be at the parking area, this is ok.

If you would like it brought to your house/inside living room, our inside home-delivery cost 799dkk.

I wish you a great day.

Kind regards
Kathrine
Daells Bolighus

Rated 1 out of 5 stars

Never ending wait

I bought sofabed. And when i opened the packaging one wheel was defected. So i called to the customer service and they ordered a new wheel. Now it's over 3 months and I'm still waiting for delivery. I don't think so it's a good service.

18 December 2022
Unprompted review
Daells Bolighus logo

Reply from Daells Bolighus

Hi Muhammad.

Thank you for your review.

The wheel has been sent from Ukraine, and therefore there is a longer waiting time, unfortunately.

Hopefully it will arrive soon.

I wish you a great day.

Kind regards
Kathrine
Daells Bolighus

Rated 5 out of 5 stars

Fast delivery

30 November 2022
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Reply from Daells Bolighus

Hi Moar.

Thank you so much for your review and the 5 stars. I hope you will be happy for your order.

I wish you a great day.

Kind regards
Kathrine
Daells Bolighus

Rated 5 out of 5 stars

Okey

Everything ok

12 December 2022
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Reply from Daells Bolighus

Hi Greg.

Thank you for your review and the 5 stars. We really appreciate them.

I wish you a great day.

Kind regards
Kathrine
Daells Bolighus

Rated 5 out of 5 stars

Best service and products

Furniture quality was good and price is relatively much lower than others.

6 December 2022
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Reply from Daells Bolighus

Hi.

Thank you so much for your review and the 5 stars. We really appreciate them.

I wish you a great day.

Kind regards
Kathrine
Daells Bolighus

Rated 1 out of 5 stars

Going to the wrong address

December 7th was the time to deliver my sofas, but because the driver went to the wrong address, he did not deliver the furniture.

6 December 2022
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Reply from Daells Bolighus

Hi Raheleh.

Thank you for your review.

If your case is not solved, please send your customer number to me on info@daells-bolighus.dk.

I wish you a great day.

Kind regards
Kathrine
Daells Bolighus

Rated 5 out of 5 stars

Excellent!

Fast delivery and I was pleasantly surprised with the quality! Really happy with everything. Thank you!

30 November 2022
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Reply from Daells Bolighus

Hi Christina.

Thank you for your review and the 5 stars. We really appreciate them.

I wish you a great day.

Kind regards
Kathrine
Daells Bolighus

Rated 1 out of 5 stars

Bad delivery

Bad delivery, bad acting, and beacuse of this i will return the staff that I bought, i baid 800 kr , for at they delivery it at the room , but they left it behind the door and even when I explained for them , they denied.

5 December 2022
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Reply from Daells Bolighus

Hi.

Thank you for your review.

Our delivery terms of an delivery with carry-in is always to the first available room after the front door. If this is the entrance, this is where they put the order.

You can read all about it here: https://www.daells-bolighus.dk/ofte-stillede-spoergsmaal/levering

I wish you a great evening.

Kind regards
Kathrine
Daells Bolighus

Rated 5 out of 5 stars

Really satisfied

I bought an office chair from you and was super happy about the super quick delivery and how easy it was to assemble the chair.

17 November 2022
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Reply from Daells Bolighus

Hi.

Thank you so much for your review and the 5 stars. We really appreciate them.

I hope you will be happy for your office chair.

I wish you a great weekend.

Kind regards
Kathrine
Daells Bolighus

Rated 1 out of 5 stars

BE AWARE OF THIS COMPANY

BE AWARE OF THIS COMPANY.

We paid full amount of money for the furniture to be delivered upstairs, instead the delivery company dropped everything on asphalt like garbage and left.

Ended up paying the same amount of money to other delivery company, who isn't too lazy to carry furniture as they were paid for.

From customer service we were given a lame excuse that they can't break the packaging, when in reality there was only 1 guy who came and it was too much work for him, so he left.

Last and not last, they are not giving a refund for service NOT PROVIDED.

Will be contacting a law representative from here, scamming in the middle of the day should not be tolerated by anyone :)

10 November 2022
Unprompted review
Daells Bolighus logo

Reply from Daells Bolighus

Hi Vilius.

I'm sorry you're not happy with your delivery.

We have been made aware that it has not been possible to get parts of your order through the door without breaking the packaging, which the drivers are not allowed to do.

We have therefore been told that they have put down your order elsewhere with your consent.

Therefore, we unfortunately cannot give you a refund on your shipping.

I wish you a great day.

Kind regards
Sofie

Rated 1 out of 5 stars

horrible

800 KR i paid for CARRY - IN delivery. I am injured and unable to carry things to 3rd floor that's why i ordered this service. Your employee carried up 1 part out of 10 and left everything downstairs, first and last time using the services

12 September 2022
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Reply from Daells Bolighus

Hej Donika

Jeg er ked af, at du ikke er tilfreds med din levering.

Umiddelbart er vi blevet gjort opmærksomme på, at det ikke har været muligt at få dele af din ordre, igennem døren, uden at bryde emballagen, hvilket chaufførerne ikke må.

Jeg kan dog se, at vi er ved at undersøge din sag nærmere og du vil modtage besked fra os.

Venlig hilsen
Michelle

Rated 5 out of 5 stars

God service!

13 October 2022
Daells Bolighus logo

Reply from Daells Bolighus

Hej Sandra

Tusinde tak for de 5 stjerner - dem er vi glade for!

Ønsker dig en skøn dag.

Venlig hilsen
Stine
Daells Bolighus

Rated 5 out of 5 stars

Super levering

23 September 2022
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Reply from Daells Bolighus

Hej Vagn.

Tusind tak for din anmeldelse og de 5 stjerner. Dem er vi så glade for.

Du ønskes en dejlig dag.

Venlig hilsen
Kathrine
Daells Bolighus

Rated 1 out of 5 stars

Terrible service

Terrible service - paid for a delivery yesterday. Blocked my entire day 8am - 4pm for them to not turn up and provide no communication.

22 September 2022
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Reply from Daells Bolighus

Hi.

Thank you for your review.

I have just spoken to a colleague who say that they should have contacted you regarding a new delivery.

We wish you a nice weekend.

Kind regards
Kathrine
Daells Bolighus

Rated 5 out of 5 stars

Good company

19 August 2022
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Reply from Daells Bolighus

Hi Muhammad.

Thank you so much for your review and the 5 stars. We really appreciate them.

I wish you a great weekend.

Kind regards
Kathrine
Daells Bolighus

Rated 4 out of 5 stars

Great customer service

A big furniture store with a lot of choices for a wide price range of furniture. I had some problems with the quality of the sofa, and some other issues and a customer service representative Bettina, was so helpful. She was fast to reply to my complaints, arranged the exchange, gave us plenty of time to look for a new sofa, and overall she made dealing with this tiring proces easier. If it wasn't for her I would rate this store really low.

11 August 2022
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Reply from Daells Bolighus

Hi.

Thank you for your review.

We are very happy that you recieved a splendid service from Bettina and we will further your review to her.

We wish you a great evening.

Best Regards
Mille
Daells Bolighus

Rated 4 out of 5 stars

Staff were kind and helpful

Staff were kind and helpful. But the system didn’t work out well that day.So have to wait longer

8 August 2022
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Reply from Daells Bolighus

Hi Siyan.

Thank you so much for your review and the 4 stars. We appreciate them.

I am sorry to hear that you had to wait.

I wish you a great day.

Kind regards
Kathrine
Daells Bolighus

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