DAMAC Properties 

Dear DAMAC Properties

A 24-year-old girl from London paid £20,000, nearly AED 100,000, at your Damac Exhibition in JW Marriott Grosvenor House London in May 2024 after being assured by one of your senior salespersons, a member of your well-known “1 Billion Club”, that she would be able to change to another unit once she visited Dubai.

After travelling to Dubai, your salesperson completely changed his position despite the original representations being clearly confirmed in emails and chat correspondence.

There is clear documentary proof of what was promised. Despite this, your company’s response so far appears to be limited to saying the matter is being looked into, while her money remains with you and no real resolution has been provided.

To date, not a single official DAMAC email or formal document has been provided to her confirming the status of her funds or explaining your company’s position. It is difficult to understand how no responsibility is being taken despite the clear documentary evidence and the fact that the payment was made directly at your London exhibition to your salesperson. For more than two years you are just holding onto her money. This was all her savings.

UK investors value transparency, honesty, and professional conduct. Situations like this risk seriously damaging confidence amongst overseas buyers investing into the UAE property market.

This post is not intended to make defamatory allegations, but to request that someone genuinely senior within DAMAC reviews the matter fairly and urgently based on the documented communications and evidence available.

The reputational damage from unresolved investor complaints can far outweigh the original deposit amount involved.

Please have a senior member of management contact me directly to resolve this matter professionally.

Project: Canal Crown 2
Unit: 3501
Ref: CCRN/35/3501

Please don't reply with "Provide us with your email and we will look into this matter" or "This does not reflect the level of service we strive to provide, and we will surely look into this. Please be assured that your concern has been escalated to the relevant team, and they will get in touch with you promptly".

For over two years you have done NOTHING!

Once they got your number, they spam calling every day and different numbers, so u cant block them. Not even real people, only bots. Very bad and unprofessional accuisition.

They sales pitch in the office was kind of agressive. The advisor told us to get some coffee for us but came back with another "higher" sales manager. You guys got to learn about selling and marketing for real.

Bl854
Mr Stanley did a great job and explained to me in details what need to know during the inspection.. thanks 🙏

Nagham is a very professional and nice executer 👍👍👍👍

Stanley handled all our requests very professionally.

Do not deal with these people. Once they have your number they call you every single day. Blocking doesnt work as they have 100s of numbers. They are unprofessional and have a bad reputation. Stay away!!!!!

The Damac team of Stanley, Bino Anthony, Mohamed Moursy and Dhanraj were exceptional in providing fast and focused service. I am very happy with the CRM, Handover and Mortgage teams. The quality of the house is also good. - A happy Costa Brava Owner in Damac Lagoons project.

Water leakage since 5 months from above apartments to the kitchentook long time to fix and damage and repair still not done till now. Its Paramount midtown building in business bay. Not sure why such simple thing became so complicated. Tenants pay high rent to live there and as landlord you feeling helpless when it comes to fixing when damage is not yours.

Villa 198
Mr stanley was extremely helpful and professional.

Pretty satisfied with how DAMAC Properties managed the overall process. Things were organized and easy to follow.

Tried one of their men’s tops and it has a modern fit that looks great without feeling uncomfortable. Perfect for casual outings or even office use.

Engineer Irfan Amin is professional engineer and high experience.
Thank you so much.

Eng.Ahmad and his high quality effort, he attend my issue when we request for an emergency case, I would like to thanks him for his support and kind assist with us.
Thanks a lot Eng.Ahmad Alkhatib
CAM/XS834

Are you going to do anything with these bloody fire alarms? 7!!!! Times per night

Villa 441 camillie

Mr stanley showed me around the unit and amenities.. good job stanley

Camillie 655
Mr Stanley was helpful and assisted me professionally and am impressed
Thanks Stanley

Big thanks and appreciation to Mr. Ahmad Alkhatib for the renovation work he did to my garden and other works for My unit Camelia/XS803B .. he was very helpful and always sending me updates without asking, the finish and quality of material is amazing, thanks for your sincere work.

Good handover experience with Mr Stanley at Damac Handover office.

Thanks to DLP Rizwan sayed ali Manager, if it was not handled by him it would not have been resolved on time . Within 24hrs issue fixed .