Easy to order Darwins and change dates when your pet food runs out. However, the site accepts only Card and GooglePay and would be great if they can also offer PayPal and Applepay. The subscription ch... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Darwin’s has helped to keep my pup healthy and happy; full of energy as well as my cats. Their representatives are informative, caring, and there to answer any of my inquiries. Deliveries are on t... See more
Company replied
I switched to raw 8 years ago. Both of my Beagles got sick on Kibble--- started making my own raw food but found it challenging to provide the cartlidge, bone marrow and organ product to supply appro... See more
Company replied
We have trusted Darwins for our Bostons for 10 years now. Deliveries are always on time and the food is of the freshest quality. We appreciate that Darwins formulates each meal with exact nutrition ou... See more
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Company details
Written by the company
Darwin's Natural Pet Products aims to help pets and their owners enjoy more years of healthy companionship by making and delivering all-natural, raw pet food.
Add more years to your pet's life and more life to their years.
Written by the company
- Thrive Longer with Darwin's
- We believe feeding a pet what they’re born to eat is the best way to help them thrive longer. That's why we provide food the way nature intended, biologically-appropriate recipes inspired by their ancestral diet, and why we're dedicated to supporting you every step of the way on your pet's health journey.
The Healthiest Thing You Can Do For Your Pet
Delivered Right To Your Door
Get free and fast shipping to most of the US on any order over 20 lbs. We cold-ship our raw meals so they're delivered to you fresh and frozen.
Contact info
350 Treck Dr., 98188, Tukwila, United States
- 877-738-6325
- customerservice@darwinspet.com
- www.darwinspet.com
Get 50% Off Your First Box
4.7
Excellent
2K reviews
Replied to 65% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
excellent quality and fast delivery
2 March 2026
Reply from Darwin's Natural Pet Products
Hi Iliana, thank you so much for sharing this! We’re glad to hear you’ve been happy with the excellent quality and fast delivery. We truly appreciate you taking a moment to let us know how things are going.
My dog loves the food
My dog loves the food. He looks fabulous. You communicate with customers really well.
8 March 2026
Reply from Darwin's Natural Pet Products
Hi Cathy, Thank you so much for sharing this! We’re thrilled to hear that your dog loves the food and is looking so fabulous. It also means a lot to know you’ve had such a positive experience with our communication. We’re especially grateful that you’ve been with us since 2020, your long‑time support truly means the world to us.
My experience after receiving a number…
My experience after receiving a number of shipments is that there is always some and sometimes many packets of chicken for cats has are defrosted. I don't live near a major city so it takes longer for product to reach me. So if Darwin can do more to prevent meat from defrost it would be much safer.
9 March 2026
Reply from Darwin's Natural Pet Products
Hi Perma,
Thank you for taking the time to share your experience with us. I’m very sorry to hear that some of your recent shipments arrived with thawed chicken packets. That’s not the experience we want for you or your cats.
I’ve added additional dry ice to your future orders to help keep everything fully frozen during transit, especially since deliveries take a bit longer to reach your area. This should help prevent any thawing issues moving forward.
If you ever receive a product that arrives thawed or not in good condition, please reach out to our Customer Service team at 877-738-6325. We’re always happy to help and will gladly replace any packages that don’t arrive as they should. Thank you again for letting us know.
Reply from Darwin's Natural Pet Products
Hi Julie, thank you so much for sharing this! We’re glad to hear you’ve experienced such professional and prompt service. We truly appreciate you taking a moment to let us know how things are going.
Reuben loves Darwin
Reuben loves Darwin! He's enjoyed Darwin for six years. He's healthy and energetic, with a beautiful thick coat. He eagerly eats his meals. Thank you for creating such a convenient, healthy product!
2 March 2026
Reply from Darwin's Natural Pet Products
Hi, thank you so much for sharing this! We’re thrilled to hear how much Reuben loves Darwin’s and that he’s been enjoying it for six years. It’s wonderful to know he’s healthy, energetic, and sporting such a beautiful, thick coat; that’s exactly what we hope to support with every meal. We’re also incredibly grateful for your long‑time support over these six years. Thank you for being such a valued part of the Darwin’s family.
The quality of the Cat Chicken Premium…
The quality of the Cat Chicken Premium has deteriorated and deteriorated. The bone pieces have gotten larger, and I have to remove them by hand.
9 March 2026
Reply from Darwin's Natural Pet Products
Hi Marie, thank you for taking the time to share this with us. I’ve shared your feedback with our production team so we can review the current grind and make sure everything is consistent again. In the meantime, please reach out to our customer care team at 877‑738‑6325 so we can make this right for you. We truly appreciate you letting us know and giving us the chance to improve.
We have 5 cats and 3 dogs and have fed…
We have 5 cats and 3 dogs and have fed them Darwin's for years. They are healthy and vibrant because of the wonderful food they eat.
2 March 2026
Reply from Darwin's Natural Pet Products
Hi Lesli, thank you so much for sharing this. With five cats and three dogs, you have a full, joyful household, and it means so much to us that Darwin’s has been part of their lives for so many years. Hearing that they’re healthy and vibrant is exactly why we do what we do. We’re truly grateful for your trust and for being with us since 2020. It’s an honor to help nourish your whole crew.
He does well on your food but with a…
He does well on your food but with a 92lb boy , I can’t afford you.
9 March 2026
Reply from Darwin's Natural Pet Products
Hi Tyler! Thank you so much for sharing your review. We offer two lines of dog food: Natural Selections, which is our premium line, and Biologics, which is our more economical option. If you’d like to go over the differences in detail, our customer service team is happy to help at 877‑738‑6325. Thank you.
I was a Darwin customer for 5 years
I was a Darwin customer for 5 years. My cat was doing ok on the food, however, as time went on, there were multiple occasions involving poor and dangerous handling of the raw food during delivery. I have received beat up boxes with thawed out deliveries and blood contaminating everything!! Contacting customer service was useless, even with photos sent. Darwin's customer service model is one that lacks accountability. So, I finally cancelled my Darwin subscription.
23 July 2025
Unprompted review
Reply from Darwin's Natural Pet Products
Thank you for taking the time to share your experience, and for being a customer with us for five years. I’m truly sorry for the issues you encountered with your deliveries and for the frustration you felt when reaching out for help. Receiving thawed or damaged raw food is unacceptable, and so is feeling unheard when you try to resolve it.
Your feedback is important, and we take concerns about food safety and handling very seriously. We’ve been working closely with our carriers to address packaging and transit issues, and we’re also improving our internal processes to ensure that situations like the ones you described are handled promptly and with accountability.
I understand how disappointing this was, especially after so many years with us, and I’m sorry we fell short of the standard you and your cat deserve.
We love Darwin's!
We have given our dog Darwin's raw meat since a pup - he's now 13, still healthy, although slowing down. Our holistic vet encourged us on our last visit to keep his Darwin diet, reduce his kibbles, to maintain his appropriate weight. We're happy with our relationship with Darwins - always attentive to our needs, always helpful with our autoship.
3 March 2026
Reply from Darwin's Natural Pet Products
Hi Judith, thank you so much for sharing this. It’s wonderful to hear that your dog has been enjoying Darwin’s since he was a pup, and at 13, staying healthy (even if slowing down a bit) is something to celebrate. We’re also glad your holistic vet encouraged you to continue Darwin’s diet to help keep him at a healthy weight.
We truly appreciate the trust you’ve placed in us over the years. It means a lot to know that your experience with our team and your autoship has consistently felt attentive and helpful. We’re grateful to be part of your dog’s journey.
customer service saved the day
The product is great but the Shipping is not - using ground shipping for frozen food means i get at least 6-8 meat packets that come in completely thawed and unusable. (the high possibility of e coli makes this "iffy" to serve my dogs) I was ready to just stop my subscription but the rapid response and understanding from customer service convinced me to try again. Our next shipment is scheduled in May so we shall see how the product arrives then.
5 March 2026
Reply from Darwin's Natural Pet Products
Thank you for sharing your experience and for giving us another chance after the issues you had with shipping. We’re very sorry that some of your previous orders arrived with thawed packages; that’s not the standard we aim for, and we understand how concerning that can be when handling raw food.
I’m glad to hear our customer service team was able to respond quickly and support you, and we appreciate your willingness to continue with your upcoming shipment.
Best customer service
Darwin's is always on-time, communicative, and has amazing customer service. I have had instances where the box was out too long while I was away, or accidentally got delivered to an old address in my account (my mistake), and they promptly corrected it free of charge. And my dog absolutely loves it!
5 March 2026
Reply from Darwin's Natural Pet Products
Hi Caroline, Thank you so much for sharing this and for highlighting your experience. It’s wonderful to hear that you’ve consistently found Darwin’s to be on time, communicative, and supportive when something goes wrong. Situations like a box sitting out too long or an old address still on file can be stressful, and we’re glad our team was able to step in quickly and make things right for you at no charge. Most of all, we love hearing that your dog absolutely enjoys the food. Thank you.
Reply from Darwin's Natural Pet Products
Hi Jacqueline, thank you for taking a moment to share this. We’re so glad to hear that your packaging and shipping have been consistently spot‑on, and that kind of reliability is something we work hard to deliver with every order. We truly appreciate you being part of the Darwin’s family and letting us know we’re meeting the mark.
Very helpful with deliveries
Very helpful with deliveries, changing the timing and place as needed . Deliveries are sometimes complicated within condos, and they are able to assist in managed somewhat difficult delivery instructions.
5 March 2026
Reply from Darwin's Natural Pet Products
Hi Mary, thank you for sharing this. We know condo deliveries can be a bit complicated, and we’re really glad to hear our team has been able to help adjust timing and locations to make things easier for you. Managing detailed delivery instructions is something we take seriously, and it’s wonderful to know that support has made a difference. Thank you as well for being a customer since 2022. We truly appreciate your trust and continued support.
I have an 11 year old Great Dane
I have an 11 year old Great Dane, Jackson. He loves Darwin's!! I wanted to do everything I could to keep him healthy and with me for as long as I can!! His Vet says he's gonna be the oldest Dane he's ever seen because he's very healthy!!
5 March 2026
Reply from Darwin's Natural Pet Products
Hi Kimmie, thank you so much for sharing Jackson’s story. An 11‑year‑old Great Dane with that much health and enthusiasm is something truly special, and it means a lot to hear how much he loves his Darwin’s meals. Wanting to keep him healthy and by your side for as long as possible is something we deeply understand, and we’re honored to play a small part in his care. Hearing that his vet thinks he may become the oldest Dane he’s ever seen is incredible. What a testament to the love and dedication you’ve given him.
Super helpful and quickly resolved!
25 February 2026
Reply from Darwin's Natural Pet Products
Hi Ashley, thank you for sharing your experience. We really appreciate that you’ve been with us since 2022. Your long‑time support means a lot to our team
My dog loves his Darwins
My dog loves his Darwins and the order came frozen solid despite surprise warm weather during our shipping window.
4 March 2026
Reply from Darwin's Natural Pet Products
Hi Bridget, thank you so much for sharing this! We’re glad to hear everything arrived frozen solid, even with the unexpected warm weather. And we’re especially grateful that you’ve been with us since 2020.
Dramatic Drop in Care and Quality
I am normally very satisfied with my deliveries, however this month’s experience was drastically different. I received notification that a product was going to be shorted on my order but complimentary beef liver treats would be included instead. The product was shorted, but I also received no treats. The raw food that did arrive came in a severely damaged box. When we opened the package, nearly half of the frozen raw food packages were busted open and broken. Everything was still frozen so we were able to repackage the food for proper storage, but this was a rather concerning experience overall.
4 March 2026
My 20 month male and female cats thrive with Darwin's
The fresh raw meat for my cats is a hit! They love it! It is delivered in larger quantities, which is easy to store in the freezer and thaw when needed. My cats had gotten to the point they didn't want the wet food that I was previously feeding them. I did some research and came across both Darwin's and Smalls brands of raw food for cats. I purchased both brands to try. My cats enjoy Darwins way more. It is also easier for me to serve them the Darwin's brand over the Smalls brand because it isn't as messy when spooning it out of it's packaging. I am very pleased with the value I'm receiving and more importantly that my cats are thriving with food closer to nature for them.
2 March 2026
Reply from Darwin's Natural Pet Products
Hi Alina, thank you so much for sharing this wonderful update. We’re thrilled to hear that your cats are loving their fresh raw meals, and even more so that you’re seeing them thrive on food that feels more natural for them. Hearing that our packaging makes mealtime simpler and less messy for you truly means a lot to us. We’re grateful you chose us and are so glad your cats are happy and healthy.
My dogs are healthy on Darwin’s and I…
My dogs are healthy on Darwin’s and I know that the ingredients is perfect for my pups.
4 March 2026
Reply from Darwin's Natural Pet Products
Hi Susan, thank you so much for sharing this. It’s wonderful to hear that your pups are healthy and thriving on Darwin’s, and that you feel confident in the quality of the ingredients. That trust means everything to us. We’re grateful to be part of their nutrition and truly appreciate you taking the time to share your experience.
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