Easy to order Darwins and change dates when your pet food runs out. However, the site accepts only Card and GooglePay and would be great if they can also offer PayPal and Applepay. The subscription ch... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Darwin’s has helped to keep my pup healthy and happy; full of energy as well as my cats. Their representatives are informative, caring, and there to answer any of my inquiries. Deliveries are on t... See more
Company replied
I switched to raw 8 years ago. Both of my Beagles got sick on Kibble--- started making my own raw food but found it challenging to provide the cartlidge, bone marrow and organ product to supply appro... See more
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We have trusted Darwins for our Bostons for 10 years now. Deliveries are always on time and the food is of the freshest quality. We appreciate that Darwins formulates each meal with exact nutrition ou... See more
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Company details
Written by the company
Darwin's Natural Pet Products aims to help pets and their owners enjoy more years of healthy companionship by making and delivering all-natural, raw pet food.
Add more years to your pet's life and more life to their years.
Written by the company
- Thrive Longer with Darwin's
- We believe feeding a pet what they’re born to eat is the best way to help them thrive longer. That's why we provide food the way nature intended, biologically-appropriate recipes inspired by their ancestral diet, and why we're dedicated to supporting you every step of the way on your pet's health journey.
The Healthiest Thing You Can Do For Your Pet
Delivered Right To Your Door
Get free and fast shipping to most of the US on any order over 20 lbs. We cold-ship our raw meals so they're delivered to you fresh and frozen.
Contact info
350 Treck Dr., 98188, Tukwila, United States
- 877-738-6325
- customerservice@darwinspet.com
- www.darwinspet.com
Get 50% Off Your First Box
4.7
Excellent
2K reviews
Replied to 65% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
We’ve been feeding our dogs Darwin’s…
We’ve been feeding our dogs Darwin’s for years. They love it , & we love it helps keep them healthy
2 March 2026
Reply from Darwin's Natural Pet Products
Hi Robin, thank you so much for sharing this! It means a lot to hear that your dogs have been enjoying Darwin’s for years and that the food has helped keep them healthy. We also truly appreciate that you’ve been with us since 2023; your trust and loyalty mean the world to us. We’re grateful to be part of your dogs’ lives and to support their well‑being.
I would like more time for notification…
I would like more time for notification of a package shipping. You are telling me the day its charged on my account and already prepared for shipping. Im not always ready for a new shipment. I have a small dog who is a picky eater and sometimes the food stacks up.
2 March 2026
Reply from Darwin's Natural Pet Products
Mark, we’re very sorry to hear about your experience, and we completely understand how frustrating it can be not to have the opportunity to make changes to your order.
We do send a reminder email 7 days before every order ships, so you have time to adjust, delay, or skip your delivery. Since you’re not receiving those notifications, we’d really like to take a closer look at your account to understand what went wrong and make sure this doesn’t happen again.
Please reach out to our Customer Service team at 877‑738‑6325, and we’ll be happy to investigate this for you right away.
Thank you for taking the time to share your feedback. We truly appreciate it.
I have been a customer for years
I have been a customer for years, Darwin products are quality and their service with shipping right on time. Customer service is very professional and helpful if you need to change things with deliveries or-any changes you need to make. Thank you Darwin for your continued dedication on service and quality. Elaine🐕🐕🐕
9 March 2026
Reply from Darwin's Natural Pet Products
Hi Elaine, thank you so much for taking the time to share this. It means a great deal to hear that you’ve been with us for years and that our food, shipping, and customer service have all supported you and your pups so well. We’re also so happy that you’ve been with us since 2020, your trust and loyalty truly mean the world to us. Thank you for recognizing our dedication to quality and service; we’re grateful to be part of your dogs’ lives.
High quality frozen food
I've been feeding Darwin's for a couple years now and my orders have always been complete and very well packed. My dogs love the food and it makes me feel good knowing I'm feeding a quality food to my dogs.
2 March 2026
Reply from Darwin's Natural Pet Products
Hi Linnie, thank you so much for sharing this! It’s wonderful to hear that your orders have always arrived complete and well‑packed, and that your dogs love the food. Knowing it gives you peace of mind to feed them something you trust means so much to us. We’re also incredibly grateful that you’ve been with us since 2024, your support and loyalty truly mean the world. Thank you for letting us be part of your dogs’ health and happiness.
Reply from Darwin's Natural Pet Products
Hi James, thank you so much for the update! We’re glad to hear your box arrived in great shape and that you received the delivery notifications ahead of time. We’re also so happy that you’ve been with us since 2022, your trust and loyalty truly mean so much to us. We appreciate you taking a moment to share your experience.
Excellent product, convenient, and great customer support.
Customer support was friendly and helpful. The prices are great compared to purchasing at a store, and the convenience of it being delivered safely to my door within one day is wonderful. I greatly appreciated the large discount given on the first order.
The meats are packaged well and look very fresh. It is helpful that the meat is packaged in smaller portions that what I was buying at the store. My two kitties switched over to Darwin's from their store-bought brands easily.
2 March 2026
Reply from Darwin's Natural Pet Products
Thank you so much for taking the time to share this thoughtful review. We’re delighted to hear that our customer support has been friendly and helpful, and that the pricing and fast, safe delivery have made things easier for you. It’s wonderful to know you appreciated the large first‑order discount as well.
We’re also so glad the meats arrived fresh, well‑packaged, and in convenient portion sizes, and that your two kitties transitioned smoothly from their store‑bought brands to Darwin’s. Knowing our food is supporting their health and happiness truly means the world to us.
GLS failed first delivery attempt
GLS failed first delivery attempt, I had to go the next day to pick up from their warehouse. Darwin's made good with a future discount and setting up special delivery instructions for future deliveries.
9 March 2026
Reply from Darwin's Natural Pet Products
Hi Scott, thank you for sharing this with us. We’re sorry to hear that GLS missed the first delivery attempt and that you had to make a trip to their warehouse the next day. We know how frustrating that can be. We’re glad we were able to make it right with a future discount and by setting up special delivery instructions to help ensure smoother deliveries going forward. We truly appreciate your patience and the chance to continue supporting you and your pets.
Reply from Darwin's Natural Pet Products
Hi Jean, thank you so much for the kind words! We’re really glad to hear you’ve had such an awesome experience with our customer service. It means a lot to our team, and we’re always here if you ever need anything.
Love this brand
9 March 2026
Reply from Darwin's Natural Pet Products
Hi Margarita, thank you so much for sharing this! It means a lot to hear that you love the brand. We’re grateful for your support and so glad our food and service have made such a positive impression.
It’s a little hard getting used to the…
It’s a little hard getting used to the idea. But it’s so nice that my dogs are now eating and not throwing up. They actually look forward to eating their food.
2 March 2026
Reply from Darwin's Natural Pet Products
Hi Katherine, thank you so much for sharing this. We know switching to a new feeding approach can take some getting used to, and we really appreciate you giving it a chance. It’s wonderful to hear that your dogs are now eating well, keeping their food down, and actually looking forward to mealtime. Seeing them feel better and enjoy their food is exactly what we hope for.
Prompt easy to track delivery and food…
Prompt easy to track delivery and food that our pets love. Thanks!
2 March 2026
Reply from Darwin's Natural Pet Products
Hi Matthew, thank you so much for sharing this! We’re glad to hear your delivery was prompt, easy to track, and that the food is something your pets love. We really appreciate you taking a moment to let us know how everything is going.
As we have come to expect...
As we have come to expect, our order came well packaged and shipped on the day that it was scheduled to be shipped.
Our 4 cats love the raw food, often asking for more.
We really can't ask for better service or food.
9 March 2026
Reply from Darwin's Natural Pet Products
Hi Richard, thank you so much for sharing this thoughtful review. We’re delighted to hear that your order arrived well‑packaged and shipped exactly as scheduled. That reliability is something we work hard to maintain. It’s wonderful to know your four cats love the raw food and even ask for more; their enthusiasm always makes us smile. We’re also incredibly grateful that you’ve been with us since 2020. Your trust and continued support truly mean the world to us.
Food always arrives frozen
Food always arrives frozen. In all the years with Darwin I have never had to call customer service.
9 March 2026
Reply from Darwin's Natural Pet Products
Hi Geoff, thank you so much for sharing this. We’re really glad to hear your food has always arrived fully frozen and that you’ve never needed to reach out to customer service. That level of consistency is something we work hard to deliver. We’re also incredibly grateful that you’ve been a customer since 2020. Your trust and long‑term support truly mean the world to us.
Reply from Darwin's Natural Pet Products
Hi J.R. Connal, Thank you so much for sharing this! We’re really glad to hear that everything has been consistently great for you. That kind of reliability is something we work hard to deliver. We’re also so grateful that you’ve been a customer since 2020; your long‑time support truly means the world to us.
Reply from Darwin's Natural Pet Products
Hi Susan, thank you for sharing your feedback with us. We’re really sorry to hear that the food didn’t meet your expectations and that your dog didn’t enjoy it. We know that not every pet will take to a raw diet, but we truly appreciate you giving our food a try.
excellent quality and fast delivery
2 March 2026
Reply from Darwin's Natural Pet Products
Hi Iliana, thank you so much for sharing this! We’re glad to hear you’ve been happy with the excellent quality and fast delivery. We truly appreciate you taking a moment to let us know how things are going.
My dog loves the food
My dog loves the food. He looks fabulous. You communicate with customers really well.
8 March 2026
Reply from Darwin's Natural Pet Products
Hi Cathy, Thank you so much for sharing this! We’re thrilled to hear that your dog loves the food and is looking so fabulous. It also means a lot to know you’ve had such a positive experience with our communication. We’re especially grateful that you’ve been with us since 2020, your long‑time support truly means the world to us.
My experience after receiving a number…
My experience after receiving a number of shipments is that there is always some and sometimes many packets of chicken for cats has are defrosted. I don't live near a major city so it takes longer for product to reach me. So if Darwin can do more to prevent meat from defrost it would be much safer.
9 March 2026
Reply from Darwin's Natural Pet Products
Hi Perma,
Thank you for taking the time to share your experience with us. I’m very sorry to hear that some of your recent shipments arrived with thawed chicken packets. That’s not the experience we want for you or your cats.
I’ve added additional dry ice to your future orders to help keep everything fully frozen during transit, especially since deliveries take a bit longer to reach your area. This should help prevent any thawing issues moving forward.
If you ever receive a product that arrives thawed or not in good condition, please reach out to our Customer Service team at 877-738-6325. We’re always happy to help and will gladly replace any packages that don’t arrive as they should. Thank you again for letting us know.
Reply from Darwin's Natural Pet Products
Hi Julie, thank you so much for sharing this! We’re glad to hear you’ve experienced such professional and prompt service. We truly appreciate you taking a moment to let us know how things are going.
Reuben loves Darwin
Reuben loves Darwin! He's enjoyed Darwin for six years. He's healthy and energetic, with a beautiful thick coat. He eagerly eats his meals. Thank you for creating such a convenient, healthy product!
2 March 2026
Reply from Darwin's Natural Pet Products
Hi, thank you so much for sharing this! We’re thrilled to hear how much Reuben loves Darwin’s and that he’s been enjoying it for six years. It’s wonderful to know he’s healthy, energetic, and sporting such a beautiful, thick coat; that’s exactly what we hope to support with every meal. We’re also incredibly grateful for your long‑time support over these six years. Thank you for being such a valued part of the Darwin’s family.
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