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David Austin® Roses USA Reviews 

2,063
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 733 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the superior quality of the roses, which arrive healthy, well-packed, and thrive beautifully. People appreciate the seamless transactions, prompt delivery, and excellent communication, often receiving orders in great condition and at the right time for planting. Exceptional customer service is also highlighted, with representatives providing quick responses and readily offering replacements for any issues. However, some customers noted concerns about the initial plant condition, mentioning small size, puny appearance, or signs of black spot and yellow leaves upon arrival. A few others experienced slow or unresponsive customer service, shipping delays, or received mislabeled roses.

What people talk about most

Product

Users describe positive interactions with product, with many customers expressing satisfaction with the... See more

Quality

Customers consistently note positive experiences with quality, often praising the excellent condition of... See more

Order

People report positive experiences with their orders, with many reviewers consistently praising the quality... See more

Delivery service

Consumers find delivery service to be positive, with many praising the timely arrival of their orders and... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the amazing, excellent, and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The communication about my delivery was excellent. I appreciate knowing when my rose would arrive. That being said, the delivery guy left my rose sideways in the box. Not David Austin's fault! lol... See more

Company replied

Rated 4 out of 5 stars

Roses are beautiful, of course... Great catalogue and extensive website with detailed descriptions of each rose to assist in picking ones that will go where you want them: fragrance, size, habit, need... See more

Company replied

Rated 4 out of 5 stars

I have a full garden of David Austin roses. That being said, something seemed off this year. Bare root roses arrived later than usual, but they are thriving now. My potted rose arrived on time but se... See more

Company replied

Rated 5 out of 5 stars

Roses came in, in better than excellent condition. We followed all directions and were more than satisfied. I lost all my roses I purchased previously due to last years horrendous weather here. Have... See more

Company replied


Company details

  1. Garden centre
  2. Flower Delivery
  3. Nursery

About David Austin® Roses USA

Written by the company

About us

Breeders of exquisite English roses since 1961.

For over 60 years we have been growing roses on our family farm in Shropshire, lovingly nurturing them by hand in the US until they are ready to be passed onto you, to be enjoyed in your own gardens.



Why David Austin Roses?

What is a garden without roses? We believe that roses belong in every outdoor space, which is why we have dedicated over 60 years to breeding the very best, healthiest, most fragrant roses for the world to enjoy. The promise of a David Austin® rose is many things…

It is a guarantee of unrivalled breeding expertise that retains traditional methods and protects the craftsmanship of hybridising an English rose. It is a promise of plentiful choice, an unmatched collection of roses bred on a family farm that is still at the heart of the business.It is the reassurance of a service that you know you can depend on. Our leading aftercare and advice, along with our five-year promise means we have you, our customers, at the core of everything we do.



With so many varieties to choose from we can offer a rose for almost every position in the garden.

Shrub roses

Climbing roses

Rambling roses

Gifting


Contact info

Promotion box for David Austin® Roses USA

An English Summer

Bring the garden to life with roses

4.4

Excellent

TrustScore 4.5 out of 5

2k reviews

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4.4

All reviews

(2,063)

730 reviews in the last 12 months

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Rated 5 out of 5 stars

I love David Austin Roses

I love David Austin Roses. The plants are healthy and start growing immediately. The roses are beautiful and smell fantastic. Ordering them directly from the company is the best way to go. This is my favorite way to get my roses!

5 June 2026
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Reply from David Austin® Roses USA

We're so happy to hear your roses are healthy, beautiful, and fragrant! We appreciate you choosing us for your roses and we certainly hope to serve you again!

Rated 4 out of 5 stars

The communication about my delivery was…

The communication about my delivery was excellent. I appreciate knowing when my rose would arrive. That being said, the delivery guy left my rose sideways in the box. Not David Austin's fault! lol. But maybe put a note on your boxes "This side UP."

5 June 2026
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Reply from David Austin® Roses USA

We're glad to hear our delivery communication was excellent! We appreciate your feedback regarding the "This side UP" suggestion for our boxes. We will certainly consider this for future improvements. Thanks again for your positive review!

Rated 5 out of 5 stars

Consistent high quality

I have been ordering roses from you for 30 years. I have never been disappointed about your prompt service, excellent communication, enclosed planting guideline booklet, and, most of all, superior quality of roses!!! What is thoroughly described online is exactly what I have received. My roses receive rave reviews. Thank you!

5 June 2026
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Reply from David Austin® Roses USA

We are so pleased to hear of your 30 years of satisfaction! It's wonderful that our prompt service, communication, and rose quality have consistently met your expectations. Thank you for your kind words and we are incredibly honored by your loyalty to David Austin and look forward to serving you again!

Rated 5 out of 5 stars

I love David Austin Roses

I love David Austin Roses. They are very pretty. They do come in small when you order the 2qts in the US but in a couple of years they mature to beautiful healthy roses.

4 June 2026
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Reply from David Austin® Roses USA

We are so glad you love our roses and appreciate your positive feedback. We are happy to hear they mature into beautiful, healthy plants. Thank you for the kind words!

Rated 2 out of 5 stars

Disappointing diseased roses

Last order received of 2 roses are v diseased. V disappointing given the cost. Waiting for a response.

5 June 2026
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Reply from David Austin® Roses USA

We are sorry to hear about the condition of your roses. We are actively looking into your order and will respond shortly as your satisfaction is our goal!

Rated 5 out of 5 stars

Small spindly 2qt Desdemona

Fast shipping. Although the 2 qt Desdemona is very small not even 1 foot. with spindly branches & very few. Was very disappointed. The barefoot Desdemona I got this winter was a robust sturdy canes with long roots.

5 June 2026
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Reply from David Austin® Roses USA

We appreciate you sharing your experience with the Desdemona. We are sorry the plant did not meet your expectations, especially compared to your previous bare root purchase. We are always working to improve our plant quality and if your most recent plant fails to thrive, we will gladly replace as part of our 5 year guarantee. Thank you for the feedback!

Rated 4 out of 5 stars

Skinny little rose-will it grow?…

I was very disappointed when I received my rose. It was only like 3 inches tall , 2, skinny canes & the leaves all had black spot.
I just planted it today very carefully so do you think this plant is gonna grow. It was a lot of money I spent for it ! thanks.

5 June 2026
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Reply from David Austin® Roses USA

We understand your disappointment with the rose's initial condition and appreciate you sharing your concerns. We're confident that with proper care, it will thrive. We see great variation across our many varieties as they grow at different rates. After planting, if your rose fails to thrive, we will gladly replace as your satisfaction is our goal!

Rated 5 out of 5 stars

Product is great

Product is great. Only improvement would be to be able to tract the shipments. We'll see how the roses do this summer

5 June 2026
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Reply from David Austin® Roses USA

We're happy to hear you like the product! We appreciate your feedback regarding shipment tracking and will share this feedback with our team. We wish you many blooms to come and thanks again!

Rated 5 out of 5 stars

Love them!

Every rose I have received has been packaged well and in good health. All have grown and flowered wonderfully.

5 June 2026
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Reply from David Austin® Roses USA

We're so pleased your roses arrived well-packaged and healthy! We appreciate your kind words about their growth and blooms. We hope to serve you again!

Rated 4 out of 5 stars

For the price

For the price, I would have thought the plants would be more grown and stronger. I just hope they survive.

5 June 2026
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Reply from David Austin® Roses USA

We appreciate your feedback regarding the plant's size and strength. We are always working to improve our offerings. If any of your roses fail to thrive, we will gladly refund or replace as part of our 5 year guarantee. Thank you for your feedback!

Rated 1 out of 5 stars

Roses were in terrible condition and…

Roses were in terrible condition and dry as a bone. Basically all the leaves were yellow. I am not waiting to see if the roses thrive. It never should have been delivered in this condition from such a reputable company. Either refund me or send 2 replacements. Otherwise I am putting a stop payment. This is not the answer I wanted to receive.

4 June 2026
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Reply from David Austin® Roses USA

We are truly sorry the roses arrived in such poor condition. We are reviewing our quality control to prevent this. If your rose fails to thrive, we will gladly refund or replace as part of our 5 year guarantee. We hope we have the opportunity to earn your trust. Thank you for this feedback.

Rated 4 out of 5 stars

Beautiful roses…usually

I have a full garden of David Austin roses. That being said, something seemed off this year. Bare root roses arrived later than usual, but they are thriving now. My potted rose arrived on time but seems pretty puny. I have bought David Austin potted roses from a local nursery and they were bigger and happier. Communication does not seem as good as in previous years. The prices have gone up significantly and shipping is up 2 dollars a rose. I have a list of bare roots I am ready to order for next year and will probably new order a potted rose directly from them again.

3 June 2026
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Reply from David Austin® Roses USA

We appreciate you sharing your recent experience with us. It is good to know your bare root roses are thriving. We are concerned to hear about the potted rose and the communication issues. Your feedback regarding pricing and shipping is also valuable. We are always working to improve. Thank you so much your loyalty and we hope to serve you again!

Rated 5 out of 5 stars

Best place for great roses!

I have purchased roses previously from this nursery. High quality, beautiful and so many blooms. Most of the time I purchased the bare root roses and they bloom in the first year planted. This time I got a shrub and I can’t wait to see it bloom. If you like smell to your roses, this is the place. Anywhere from light scent to one that is in the air but never overpowering. Highly recommend.

29 May 2026
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Reply from David Austin® Roses USA

We are so happy to hear you continue to enjoy our roses and their beautiful blooms and fragrances! We appreciate your kind words and recommendation. We hope you love your new shrub!

Rated 5 out of 5 stars

Thank you for answering our calls and…

Thank you for answering our calls and being so helpful! Great customer experience!

4 June 2026
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Reply from David Austin® Roses USA

We're so glad we could assist you and provide a great experience. We appreciate your kind words!

Rated 5 out of 5 stars

Wonderful company, gorgeous roses

I have ordered more than 250 roses from David Austin over the past few years, and every year they deliver excellent plants that thrive in my garden. Whenever they can’t fulfill one of my orders because of crop failure, they always make it right the following year. They’re an incredible company, and we’re so lucky to have their roses here in the U.S.

4 June 2026
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Reply from David Austin® Roses USA

We are so grateful for your continued loyalty and kind words. It's wonderful to know our roses thrive in your garden and that we consistently meet your expectations. Thank you for your support and we certainly look forward to serving you in the future!

Rated 4 out of 5 stars

The only place to get your roses.

Roses are beautiful, of course... Great catalogue and extensive website with detailed descriptions of each rose to assist in picking ones that will go where you want them: fragrance, size, habit, needs, etc. My contacts with customer service got prompt response. Packaging of the roses was terrific -they arrived completely undamaged. The only thing I wish they would have done is ship my roses before June. Last Frost date where I live is May 10th, so would have liked to have them by then to get them started.

4 June 2026
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Reply from David Austin® Roses USA

We are so pleased you found our catalogue and website helpful in selecting your roses and that our customer service team provided a prompt response. We appreciate your feedback regarding the shipping timeline and understand your desire to receive your roses earlier for planting. We will certainly consider this for future planning.

Rated 5 out of 5 stars

Nice, healthy plant.

The rosebush we received is in excellent condition, and we can hardly wait to see it bloom - and smell it. We gave our son a couple of your roses (one climber) and he says the scent of them fills his entire yard.

2 June 2026
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Reply from David Austin® Roses USA

We are so happy to hear your rosebush arrived in excellent condition! We appreciate you sharing your wonderful experience and kind words.

Rated 5 out of 5 stars

You all are amazing !

You all are amazing !! Love my David Austin Roses and the team that helps me when I’ve called.
Roses 🌹 came in no time!
Thank you

4 June 2026
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Reply from David Austin® Roses USA

We are so happy to hear you love your roses and our team! We appreciate your kind words and positive feedback. Thank you!

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