Extremely disappointing experience with David Gandy Wellwear. I returned an item (order #38982) to exchange the same product for a different size, and the item was received and confirmed by them... See more
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See what reviewers are saying
Ordered a tshirt on Monday 31st it’s now Friday the 4th wanted it to wear tonight with an outfit now i will have to go shopping to get something. as to be honest these tshirts are probably the best fi... See more
Company replied
They removed linen shorts from my order without informing me or refunding me. I had to chase it up. This will take 10 working days to process, through no fault of my own. T-shirt didn’t fit but I ha... See more
Company replied
I have ordered numerous times now and delivery is swift. Though I never trusted EVRI, I trust David Gandy’s team to deliver good service. So far, all my items arrived promptly and every order is to sa... See more
Company replied
Company details
Written by the company
DAVID GANDY WELLWEAR is a world first concept bringing apparel and wellbeing together in a lifestyle brand that fuses fashion, function and feeling. Inspired by the supermodel’s 20 years of industry experience and based on the scientific benefits of wearing soft, comfortable clothing, the collection offers a definitive range of essentials that puts the emotional wellbeing of its customer at its very heart.
Contact info
82 St John Street, EC1M 4JN, London, United Kingdom
- hello@davidgandywellwear.com
- www.davidgandywellwear.com
2.3
Poor
281 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 78% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Good website- easy to order
Good website- easy to order, shame not much stock across the lines.
The items are good quality, really like the PJ's - cosy +soft, not too heavy.
29 January 2023
Reply from David Gandy Wellwear
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Claire
Beautiful and Simple Done Well
I love the whole look and feel of Wellwear.
Very smart, contemporary / classic, designed so beautifully and simply.
It echoes my own style aesthetic and principles.
I love brands that create beautiful and thoughtful basics. The website is easy to navigate.
I love the language of the whole site.
28 January 2023
Reply from David Gandy Wellwear
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Claire
Very easy to purchase
28 January 2023
Reply from David Gandy Wellwear
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Claire
should be working
Just how you want it when it’s the least important thing you’re doing in a busy day when you’re supposed to be working….simple and uncluttered. In fact leaving this feedback has taken longer. Cheers
27 January 2023
Reply from David Gandy Wellwear
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Sign today opening account I was under…
Sign today opening account I was under the impression that I would get a 10%discount on my first order automatically and free delivery I don't know whether that applies to click and collect I would lick to say previously bought these T-shirts from M,/S always very pleased with purchases Thanks Stephen Marchant
26 January 2023
Reply from David Gandy Wellwear
Hello Mr Marchant,
Thank you for leaving your review.
I am sorry to hear you have had an issue with a discount code. I have investigated this and sent you a message to your online account. Please log in to your account at your convenience to receive my message.
Regards,
Claire
2023, starting with Wellwear to enrich individual well-being
In the early stages of 2023, I plan to get some new clothes to wear. And it is my first time ordering in the UK. Glad to see so many local delivery options, including same-day, next-day, and even click-and-collect.
Since my previous orders were outside the UK, I always had to pay the expensive international delivery fee and wait. Compared to the orders from inside and outside the UK, I can totally see the differences from my first-hand experiences. Nonetheless, thank you for the sales; it saved a lot and there was no extra delivery fee to pay. Looking forward to its arrival and more items to be launched this year.
By the way, I would like to express my appreciation for the web store again. Since I have to enter everything again—my address, card, etc. However, the process was smooth and easy. The online store already saved my updates. Thank you for the neat design of the website.
I look forward to writing another review for the items after they arrive in my hands.
Thank you, team!
26 January 2023
Reply from David Gandy Wellwear
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Webdeveloper gives thumbs up..
Love the designs of the products and the webshop loads fast and works well. As a webdeveloper i'm very pleased and enjoyed the experience :)
25 January 2023
Reply from David Gandy Wellwear
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Puzzled
Puzzled
On the David Gandy website it said 10%off for new customers.
When I placed and paid for my order as a new customer there was no indication that 10% had been taken off the order.
I tried to have a chat online about this but am still waiting for clarification.
Otherwise making the order and paying for it was ok,
Hopefully David Gandy will get back to me to clarify things.
26 January 2023
Reply from David Gandy Wellwear
Hello Paul,
Thank you for leaving your review.
I am sorry to hear you have had an issue with a discount code. I have investigated this and sent you a message to your online account. Please log in to your account at your convenience to receive my message.
Regards,
Claire
Disappointed
I would have given them 5 stars but was very disappointed that it didn’t come in a box as it was for a present
25 January 2023
Reply from David Gandy Wellwear
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Jane
Great online experience
Great online experience, great quality of products, great design
25 January 2023
Reply from David Gandy Wellwear
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Reply from David Gandy Wellwear
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
I find their website is easy to…
I find their website is easy to navigate, my account is kept current, and the feedback emails are prompt.
I have been pleased with the quality of the clothing, although the sizing is a bit tricky. Some Mediums are too small, and some Small sizes are too big.
24 January 2023
Reply from David Gandy Wellwear
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Wonderful product!!
23 January 2023
Reply from David Gandy Wellwear
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Reply from David Gandy Wellwear
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Jane
Reply from David Gandy Wellwear
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Fabric is pure wellness
The fabrics are soooo great that I needed to have a second PJ Top from DGW
:-) Sleeping in DG-Wellwear-PJs is pure wellness :-)
18 January 2023
Reply from David Gandy Wellwear
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Love this site
Clear, easy to use website, good photos, great clothes, my husband loves it!
19 January 2023
Reply from David Gandy Wellwear
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
It's the one brand that keeps me coming…
It's the one brand that keeps me coming back! Love the clean style and that fabric is amazingly soft! I appreciate the thought and care that's gone into all of the details, comfort done right and a brand that caters to its consumers well being! Much appreciated.
16 January 2023
Reply from David Gandy Wellwear
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
I will only shop online here
Order placed at 21:52. Items delivered (to Central London) the very next morning.
Say no more.
13 January 2023
Reply from David Gandy Wellwear
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Simple straightforward have already…
Simple straightforward have already bought from and quality is very good
12 January 2023
Reply from David Gandy Wellwear
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
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