We reserved to pay at counter.but when we went there they were asking for extra charges we confirmed from recopnist that they will not charge our card but after leaving we recived a call after one h... See more
Company replied
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See what reviewers are saying
Quick easy booking Excellent hotel. Clean. Lovely message on mirror from staff. Cool. Lovely area for breakfast. Access to leisure club was awesome with swimming pool and Jacuzzi.
Company replied
Hotel was a nice and clean and exactly what I needed. A place to stay for 8 hours while I waited for the rest of my family to fly in from Australia (we were on different flights). Beats waiting around... See more
Company replied
Easy to book online a. Perfect room, very clean, as described with comfortable bed and very quiet. Breakfast selection ok although some items were nearly cold.
Company replied
Company details
Written by the company
At DayBreakHotels.com, we are disrupting the hotel industry, transforming how people experience luxury and convenience. We offer exclusive access to upscale hotel rooms and facilities during the day, providing our clients with an unparalleled blend of comfort and savings. Whether it's a business traveler seeking a tranquil space between meetings or leisure travelers indulging in 5-star amenities, we redefine hospitality. Established in 2013 in Italy, DayBreakHotels.com has rapidly expanded to 16 countries, partnering with over 4000 luxury hotels, including renowned chains like Marriott, Accor, Radisson, and Hilton.
Contact info
Via angelo Bargoni 8, 00153, Roma, Italy
- +390694504041
- info@daybreakhotels.com
- www.daybreakhotels.com
4.0
Great
125 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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This worked great, with a little follow-up
This worked great, by calling the hotel to confirm. On a whim, I did a web search for 'day use' hotels. daybreakhotels.com was one of the options listed. It had a good selection of hotels in my area. I booked a day use stay for that same day. But, because I wasn't familiar with the service, I called the hotel directly a couple hours later and gave them the confirmation number that I had received. At first, they had trouble finding the reservation. But, after explaining that it was a day use reservation and that it was made by a third party, they happily confirmed the reservation. We had a great room, a great rate and a great time.
28 December 2022
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
If it sounds too good to be true, it is.
When I arrived at the hotel, not only had they not heard of DayBreakHotels but they couldn’t find my “confirmed reservation”. I’m watching my credit card to see if I get charged.
Complete scam.
Update 11/20/23:
More than a YEAR later, DayBreakHotels tried to get this review removed and said it was invalid for containing harmful or illegal content, which is only harmful to their business model. They have horrible customer service and did not appropriately address my concerns, or perhaps I could have updated my review to be positive. I have phoned the hotel I used and the person at the front desk has never heard of DayBreakHotels.
Do not use under ANY circumstance.
30 August 2022
Unprompted review
Reply from DayBreakHotels
Dear Customer, thank you for taking the time to share your thoughts about your experience with us. We truly appreciate your feedback as it helps us improve our services. We'd like to clarify that on our website, we do not require any upfront payment, and reservations can be settled directly upon arrival at the hotel. We also confirm that we have a regular active collaboration with the Hotel.
Let down twice!
I have made 2 bookings through DayBreaksHotels.com and both times they did not inform the hotel of my booking so they were not expecting me.
20 January 2022
Unprompted review
Appalling Lack of Customer Care. Disjointed and unreliable.
I emailed this company to find out if their rooms were available for day bookings under the current level of coronavirus restrictions (since no overnight stay involved). After ignoring my first email (not the only one they ignored) and having chased them up, they told me that, "the hotels you see bookable are accessible to all customers". Reassured by their email, I made a reservation. I subsequently received an email saying, "we are writing regarding your reservation for the hotel above. The hotel just informed us that you can use the room just if you are key workers."
Why didn't they check with the hotel before they advised me incorrectly? It was the whole point of emailing them in the first place. I even went to the trouble of sending them the link to the exact hotel I was enquiring about.
8 June 2020
Unprompted review
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