Dazzle Dancewear Reviews 163

My initial interaction with this company didn't meet expectations. I've been awaiting a refund for more than a month, and the only way to reach them is via email, which is quite slow. I wouldn't consider purchasing here again.

Didn’t receive my outfit - had to chase , but dd get refund

Order didn’t fit so requested return. Did not get any update on return and no communication back from Dazzle Dancewear. Looked online for returns and they gave the name of a different company(Divacostumes) to deal with return but when I rang other company(Divacostumes) they have nothing to do with them! I have sent item back to Dazzle Dancewear address and still waiting for refund 2 months later! Have had to take up a dispute with Paypal to try and get my refund back.

Do not use
Terrible website meant I accidently ordered the wrong colour leotard. I tried to request a return but didn't hear anything so posted it back the the order details enclosed. That was 2 months ago and I haven't had a refund. A month ago I finally got an email saying my return would be processed in the week but NOTHING.
I would stay well clear

Only 1 of my 2 items ordered was delivered. The 1 recieved is too small but no way of contacting the company as they don't reply to emails, website is down and the landline is disconnected.
Total Scam !!! Do not order from them

Absolutely appalling customer service! Do not buy anything from this company. Emailed saying item wasn’t suitable and how to action n return.. pretty rude reply ! Managed to return Item weeks ago and still no email to confirm return or any updates ! Emailed twice with no response! Please do not waste your money! Please stay away!

Shocking service, items not delivered on time. Ignored communication on a number of occasions

Beautiful costume. Unsure when it was arriving but came quite quickly

Ballet shoes ordered weeks ago. Item has not been delivered. No response to email or website chat function. Landline advertised on Google is not in service and the mobile no. I found is never answered. I have had to buy the same shoes again elsewhere in time for my daughters show, so looking for a refund. Clearly no customer service exists, and I'm worried I have been scammed

Very helpful and kept me updated on a order that was out of stock
And sent immediately when the product was available

Shoes are great, thankyou

Not replying to messages nor emails, item was delivered 1 week later than what it shouls be even that ive paid extra for 1st class delivery.
Missed my daughters dance exam which caused us lots of stress.
I want to return it,tried to contact them,still no reply. Last time ive order from their website

I have returned a pair of ballet shoes (paid for postage) and had no confirmation, no refund and I have contacted the company numerous times and have had absolutely no response! I will never buy from this company again!

Items came ok - Customer service is not great as have asked for VAT receipt numerous times to be ignored so will not order from this company going forward

Ordered item not complete, twice!

I ordered three items and only received two due to the order being split. I waited weeks and weeks for the final item to arrive, to the point I had to email the company directly for an update. To where they replied days later informing me that the item has actually been out of stock this whole time with no update on when it would be restocked. I think it is unacceptable given the fact that they couldn’t be bothered to tell me that or refund me straight away. Not happy and no very stressed as I need to find another alternative!!

I unfortunately wouldn’t use these again. It’s a shame as the outfit my daughter finally received, after the first size being too small, is actually lovely and received in a reasonable time. However the refund process is absolutely shocking. Item returned due to too small, new item ordered as wouldn’t exchange but item was delivered with proof of delivery from Royal Mail and still waiting for a refund after 28 days. While unfortunately if you look at their terms it does say can take up to 28 days I have never known a company to ever take so long. Surely doesn’t do their accounting system any favours either.
Such a shame as it has really let them down. I wish I’d read the reviews before ordering.
It will definitely put people off.

Not great customer service unfortunately. Ordered two items (two different sizes of the same skirt), then was contacted to say one was out of stock. I asked for that to be refunded but that I still wished to receive the other item. Both items were then cancelled. I had to re-order again, and when this item arrived it was the wrong size. I've had to send this item back at my own expense, & wasted nearly 3 weeks trying to buy an item which I have now had to source elsewhere. Still waiting for a refund on the incorrectly sent item.

Disappointed with my first experience of this company. I have been waiting for a refund for over a month. There is no direct way of contacting apart from email (slow in responding).
I wouldn’t order from here again.