Dazzle Dancewear Reviews 

163
TrustScore 3 out of 5

2.8

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Rated 1 out of 5 stars

Absolutely appalling customer service! Do not buy anything from this company. Emailed saying item wasn’t suitable and how to action n return.. pretty rude reply ! Managed to return Item weeks ago and... See more

Rated 5 out of 5 stars

I needed a complete dance outfit for my Granddaughter: tap shoes, leotard & skirt. I also needed it for the following day! I contacted Dazzle Dancewear by text with my dilemma & had an immediate reply... See more

Company replied

Rated 1 out of 5 stars

Order didn’t fit so requested return. Did not get any update on return and no communication back from Dazzle Dancewear. Looked online for returns and they gave the name of a different company(Divacost... See more

Rated 5 out of 5 stars

Quick delivery, was delivered in a suit bag which wasn't the all screwed up and creased which was amazing. Red sequin Unitard is absalutly stunning and is fantastic good value for money Would defi... See more

Company details

  1. Dance Shop

Information provided by various external sources

Dazzle Dancewear Ltd was established in 2007 by Sarah Williams. Dazzle Dancewear Ltd is based in Nuneaton, Warwickshire (unfortunately we do not have a store to visit at present) We sell a variety of items for the performing arts specialising in Dancewear & Dance Costumes. We provide quality products at affordable prices, our main aim is to keep our customers happy as they are very important to us! We send items worldwide and sell to individuals and dance troupes.


Contact info

2.8

Average

TrustScore 3 out of 5

163 reviews

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2.8

All reviews

(163)

2 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent service

Best price online for the costume I was looking for. Superb customer service! Responded to emails on a Sunday evening and changed the colour of the order without hesitation. Fast delivery too. Will definitely use again.

28 January 2025
Rated 1 out of 5 stars

Wrong order sent out by the company

Wrong order sent out by the company. I had to reorder, pay for delivery again and pay to return the item. No refund as yet. Apparently it can take 28 days. I won’t be using this company again.

3 January 2025
Rated 5 out of 5 stars

Great customer service

When I placed my order for a large number of costumes the system allowed me to pay for all the sizes I needed but I was contacted shortly after and told all the sizes weren’t available. It was frustrating but Sarah was quick to let me know what they did have and also sent me a couple to try for size and work out if we could make some alterations. After agreeing the order, the costumes arrived very quickly and, with a few adjustments, worked perfectly.

4 December 2024
Rated 5 out of 5 stars

Great costumes

Found a lovely outfit for my daughters baton twirling competition. Ordered and delivered in the time that was stated. Very pleased with the size too. Thank you very much. We will buy again from you.

29 November 2024
Rated 1 out of 5 stars

Was told the item wasn’t in stock even…

Was told the item wasn’t in stock even though their website said it was. Definitely won’t be ordering from here again!

25 October 2024
Dazzle Dancewear logo

Reply from Dazzle Dancewear

We contacted within a few hours of the order being placed, unfortunately errors can occur with stock from time to time and we are sorry that this happened on this occasion.

Rated 1 out of 5 stars

Poor customer service

I placed the order for my daughter's leotard on 28/08/24 and received the order on 05/09/24. The leotard was faulty, it was ripped on the top front. I contacted Dazzle Dancewear on the same day and sent pictures. I was promised that a replacement leotard would be sent out. Today is 13 days after I reported the issue and I still have no replacement. My daughter is very disappointed. Extremely poor customer service!

31 August 2024
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Reply from Dazzle Dancewear

Hi, a replacement leotard was sent after your email was received, we have Royal Mail tracking which has been emailed to you.

Rated 1 out of 5 stars

The wrong size leotard was sent out

The wrong size leotard was sent out, I ordered a size 0, a size 1 arrived. It was too late for the correct size to arrive in time for my daughter’s first lesson.

23 August 2024
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Reply from Dazzle Dancewear

Hi, we are very sorry for this mistake a full refund was issued once this review was seen, we never received any emails regarding this.

Rated 1 out of 5 stars

wrong size sent, email sent but no refund, nor replacement

Lovely shoes, but, unfortunately, very poor communication and service. I was sent the wrong size: I ordered 4, and I received 4.5. I emailed and asked for them to send me the correct size without me having to send the shoes back, pay for a return and wait for a replacement, since the fault wasn't mine. I attached pictures as a proof. I never heard back from them, nor did any shoes appear in the post. If I hadn't found someone else to use them for the event, it would have been a waste of my time, money and efforts.

27 August 2024
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Reply from Dazzle Dancewear

Hi, we have checked all records and do not seem to have any emails from the name or email address relating to this review, please can you email info@dazzle-dancewear.co.uk and we will look into this for you.

Rated 2 out of 5 stars

1st position tap shoes

Delivery of 1st position tap shoes, all good, but there retuning of your money is poor, 28 days for a refund these days 🤔 not all people can wait that long for there money to be given back, considering you may need to reorder because the item don’t fit.

2 July 2024
Dazzle Dancewear logo

Reply from Dazzle Dancewear

Hi, we have contacted you this evening regarding this with proof of when your refund was processed but us and proof that it took PayPal over 10 days to deposit the funds into your bank account - this was completely out of our hands.

Apologies.

Sarah - Dazzle Dancewear

Rated 3 out of 5 stars

Communication is not good

Communication is not good. Do not reply to e-mails.

7 June 2024
Dazzle Dancewear logo

Reply from Dazzle Dancewear

Hi, we have responded to all of your emails within the timeframe promised on our website, we are sorry you feel the communication is not good.

Rated 1 out of 5 stars

Don't recommend.

The dress was beautiful, but had to return because of the size. I still haven't received the refund. It is almost 2 months. They don't reply to the emails.
I don't recommend.

1 May 2024
Dazzle Dancewear logo

Reply from Dazzle Dancewear

Good morning, we are very sorry that you have not received a response however we are unable to locate any emails from yourself? Do you have a tracking number for your return and we can look into this immediately for you. We have contacted you via email this morning.

Kind regards.

Sarah - Dazzle Dancewear Ltd

info@dazzle-dancewear.co.uk

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