DCG Stores Reviews 145

IP Blocked for no reason. Nice way to reject potential customers

Order futon cover
After more than a month they canceled
Very poor service!!!
Do not buy anything

I ordered both a queen and a full-sized Nirvana Brentwood Tray Arm Futon Frame with high quality mattresses and two hide-away drawers for each unit. First of all, the frames and mattresses (et al) are very nice and constructed of high quality materials. I am very pleased with the furniture. It is also very nice looking in my family room! Second, I experienced a problem with the carrier, which delivered all but the queen frame. I contacted DCG, and after providing a reasonable amount of related information, they sent me a replacement queen frame (like for like). I don't know what happened between the carrier and DCG, but I know that they took care of me promptly and the furniture they sold to me is very nice and of high quality. I have nothing but good to say about DCG Stores. I would buy from them again without hesitation!

If I could get a OOOOOO I would Quality was horrible, Stay away from this company . Try to return and I could not

Very poor customer service. I bought a futon cover washed it once and it fell apart - zipper, threads, etc. They claimed that it was supposed to be dry cleaned. There was no such indication on the cover. The damage would not have been avoided by dry cleaning. Don’t spend your money here is you can avoid it. They do not stand by their products.

Wish I'd seen these reviews before placing my order. 12 days after my order I messaged their site to find out why I hadn't received shipping information. They responded "My item was discontinued. Would I like to make another selection?" So after 12 days and in inquiry initiate by me they decide to share that my item was not available? Are you F'ing kidding me? Incompetence abounds with this company. Don't waste your time.

How is DCG store still in business!!!!????
This is the 3rd time they have purposely sent me the wrong product , I did not order! and they are not paying for return shipping!! Infuriating that they still are able to conduct business in the US! This must be stopped!

Ordered 2 side tables which site said was in stock and would be shipped within 3 days. After five days I sent an email asking why shipment still showed as pending. Got an email back telling me the tables were discontinued. Company has no reliability. Stay clear.

Ordered a full size, 8" magtress cover. Cost over $200. A struggle to get the cover on, with no instructions. The fit is HORRIBLE! Have had back-and-forth emails, sent pictures, all that was requested. Heard nothing, so sent a new message (1/17/2024), saying all I wanted was some instructions on how to make the cover look comparable to the quality of the material and workmanship; response today: We do not give instructions on how to adjust. Message to them: And am I supposed to take it to an upholstery shop and pay to have it adjusted? After what I paid, that is not possible now. I feel cheated to the NTH degree!

OMG... AVOID THIS COMPANY LIKE A PLAGUE! They are scammers! I ordered a wood Futon Lounger and cover for the mattress I already had. Immediately they started asking me for 'Authentication' (proof) of the order amount. Which immediately made me question 'why they needed proof that my account was legit'? , I could not reach them by phone and I kept getting a 'canned response' stating that the "Authentication amount was incorrect" and that they tried to retrieve money from the account ending in"#" no number given, just the symbol. They managed to take out $1.99 before I realized that I was about to be scammed for a lot more than that! NO COMPANY TAKES EXTRA MONEY FROM AN ACCOUNT JUST TO PROVE THAT YOU HAVE THE FUNDS. I had to close my account so that they could not get more out of my account. PLEASE DO NOT ENGAGE this company. THEY ARE FRAUDS!

Ordered futon. It arrived about 2 weeks later.
It is beautiful and exactly what I ordered.
I'm very happy.
Thank you
#279395

Ordered a Futon Cover for an 8" queen futon mattress. Along with an $800.00 futon. The mattress cover came almost 1 month later, the cover weighed less than a roll of paper towels. I assumed it would be a very cheap inferior cover because of the weight. I returned it and got a 75% credit of the purchase price. No where in the T&C was a restocking fee listed - it was all 100% satisfaction comments.
NOT HAPPY!

I would give negative 0 ! This is a DCG company that I honestly dont know how they are still in business!!! They sent the wrong mattress via futon creations and then argued to the end about it, denying it, even with all my pictures! I disputed the charges and won!
This is a total SCAM company and most people will not fight like I did! Please report them to consumer affairs: Futon Creations and DCG Co. if you have been wronged too!

Every week I get an email that my order won't ship until I update my credit card, I do, and get an email thanking me and telling me my order will now process. March 24, April 4, April 13, three times this has happened! I finally cancelled my order!

The "free shipping" is not true. I ordered a piece of furniture that was delivered by freight. Because a "lift gate" was used to lower it to ground, I was charged almost $200.00 additional from Fed Ex.

I would rate this company zero stars, if possible. Although phone numbers are listed on the website, they only reach a recording that says "due to Covid, no phone support is available." Phone service by other, more legitimate, companies doesn't seem to be an issue relevant to the current Covid situation. This company can only be contacted by email, and their email responses are less than worthless. In our case, we needed to return a futon cover after the thirty-day period due to an unusual circumstance. We were asking for a store credit toward an even larger purchase with them, something a legitimate company would ordinarily be glad to accommodate. Their only response: "Unfortunately, the return policy date has expired. We cannot accept the return." No direct response to the problem we had described, and, when I asked that the issue be escalated to a supervisor (normal procedure with phone support), the response was: "per company policy the return policy date has expired. We cannot accept the return." That is the sum total of their "customer service." Do not do business with this company or with futoncreations.com, which is a thinly disguised version of DCG Stores (the web pages look exactly the same, with the same prices). You would regret it. They have an 89% one-star rating on another review site.

Worst customer service ever. No phone customer support “due to Covid”- come on. Still?? What a scam. And their phone number is all over the website haha. Only email support from someone who couldn’t seem to understand the issue at all and just kept saying the same things over again but no actual resolution for my return issue. Trying to return a futon chair mattress (which also arrived without the ordered ottoman) and because of the size was seeking help to get the box picked up by fed ex. Zero help. Like they just didn’t understand the issue. I have asked for a manager to call me now that this has gotten so bad but of course zero response. Should NOT be this hard. Would not buy from this company again. Completely unhelpful. When I asked (twice) to be contacted by a manager the same unhelpful person replied back “How can I help you”??????? Awful. And stuck with the unwanted mattress.

Stay away!! This company must be scamming peoples credit card info. They would keep emailing me that my address was not correct. I called my CC company and they confirmed that I had the correct address. I'm assuming they are a front for credit card info that is used later on. They also have no phone assistance available.

Horrible! Ordered a futon cover from Amazon. It took a week to deliver and since we needed one before that, we got another one. Now, we just learned that we have to pay for our own shipping cost back. No where on the Amazon listing that this is mentioned. We contacted the seller and they argued that it was shipped "on time." As consumers, we only care about delivery date, not shipping date!
Most of us pay for Amazon Prime to get fast shipping and hassle-free return. Not with this company. They should NOT be allowed to be on Amazon!

I would have given a Zero if that was a choice. Do not order from this company. They sent me a futon mattress that was poorly packed, damaged, ripped, and dirty with dirt marks on one side on the mattress. I immediately contacted my amazon account to get a full refund, as no customer should receive damaged goods, and I was told they will refund me once I PAY TO SEND THIS FULL SIZE MATTRESS back to them!!! Seriously!! A customer should not have to pay for return on a damaged product that is the company's sole responsibility and complete lack of quality. Stay away from this business! I will be taking further steps. I refuse to pay for a return----this was not my fault. DCG also shows a picture (image) online about what the mattress looks like inside----it is completely fraudulent! I have pictures to show it is NOT what they are claiming on Amazon and I have pictures of the damaged futon mattress upon delivery arrival.