Digital Direct Aerials  Reviews 3,858

TrustScore 5 out of 5

5.0

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their politeness, helpfulness, and friendly demeanor, highlighting their professionalism and knowledge. The service provided is frequently described as excellent, with many people appreciating the efficiency, quick response times, and clear explanations of options and pricing. Consumers also noted the reasonable costs and the respectful way the technical team treated their property. However, some customers were not happy with the customer service, mentioning issues like unexpected call-out fees and a lack of clear communication regarding appointment times, leading to wasted time waiting.

What people talk about most

Service

Reviewers mention positive feedback about service. Customers consistently praise the professionalism,... See more

Staff

Clients share positive opinions on staff, consistently praising their professionalism, helpfulness, and... See more

Price

People report positive experiences with price. Customers consistently praise the reasonable and competitive... See more

Customer communications

Consumers find contact to be positive, often highlighting the ease of reaching the company by phone and the... See more

Customer service

Customers consistently note positive experiences with customer service. Many reviewers highlight the... See more

Based on these reviews

Rated 5 out of 5 stars

I spoke to a very pleasant lady on the Wednesday, to arrange to have an outdoor aerial fitted, we agreed for the following Tuesday as I had various commitments. On Thursday I had call to say if I was... See more

Company replied

Rated 5 out of 5 stars

Used Digital Direct previously and didn't hesitate to contact them again for further work I required to be done. They apply 100+% customer service, they are very polite, helpful and friendly when you... See more

Company replied

Rated 5 out of 5 stars

Rob sorted out our connection issue in seconds, and then fitted a wall-mount to one of our TV’s. No fuss, no mess - a job really well done and two very happy customers. Really impressed by him, h... See more

Company replied

Rated 5 out of 5 stars

Fast reliable and cost was very reasonable. Same day response when i got in touch with them .Thank you to the team at Direct Digital , Thank you to Elaine who was really helpful with the booking... See more

Company replied


Company details

  1. #1 of 7 best companies in Cable provider
  2. #1 of 4 best companies in Closed Circuit Television Store
  3. #1 of 37 best companies in Electrician
  4. #1 of 3 best companies in Satellite Communication Services Provider
  5. #1 of 16 best companies in Security System Installer
  6. #1 of 49 best companies in TV shop

Written by the company

Why Choose Digital Direct and our sister company Switched On Digital ? Digital Direct and Switched On are a family business based on getting it right first time and not letting you down. We work together providing seamless helpful solutions for all your TV, Security , WiFi and Electrical needs. We have built up a highly regarded reputation based on a friendly and professional installation and repair service. We are approved Registered digital and electrical installers CAI company of the year . We welcome the opportunity to give you expert advice and are friendly reliable and approachable. We are confident that with are wealth of knowledge and skilled installers we will not let you down so please feel free to contact us today Providing all aspects of TV , Sound WiFi, CCTV and Electrical Installations. Call Today for a free quote .

Local Approved Family Business TV WiFi CCTV ELECTRICAL DATA

Written by the company

No Hidden Extras , Same Day Service , No Call Out Charge , Local Engineers
Digital Direct are a local family business providing aerial and satellite solutions to Domestic and Commercial customers , We pride ourselves on doing a great job at a fair price. We are here to help with all your TV needs - From Aerial Repairs to full new TV Systems, Digital Direct can support you with all your Satellite, Freeview , Freesat and You view needs . We can wall mount TVs to set up complete home cinema.
We Will Not Be beat on Price
We pride ourselves on providing a quality installation at a fair price - We will price match a like for like genuine written quote from a reputable company .

Contact info

5.0

Excellent

TrustScore 5 out of 5

4K reviews

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Rated 5 out of 5 stars

Wall mounted TV

Richard fitted a wall mounted TV for us and I really can't fault him at all, the work was completed to a very high standard and nothing was too much trouble, highly recommended

27 October 2025
Unprompted review
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Reply from Digital Direct Aerials

Lovey review Peter, thank you. We have forwarded your comments to the engineer who carried out the work for you.

Rated 5 out of 5 stars

Good service

Excellent advice and good customer service

27 October 2025
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Reply from Digital Direct Aerials

Lovey review, thank you Mr Kerr.

Rated 5 out of 5 stars

Very happy with the service I received

Very happy with the service I received. They came to my home gave me a quote, I agreed and the job was done there and then. Richard was very professional. Thank you

23 October 2025
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Reply from Digital Direct Aerials

Hi Joanne, we are delighted you were happy with the service your received and thank you for your comments.

Rated 5 out of 5 stars

Great service!

Friendly, professional, efficient. Great service!

23 October 2025
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Reply from Digital Direct Aerials

Thank you James. We appreciate your comments.

Rated 5 out of 5 stars

Top notch mount and professional installation

I had a TV mount installed for a 55inch this week. Very good experience. Engineer arrived as scheduled; excellent choice of mount at a good price; quick installation with no mess. Couldn’t really ask for more. Very pleased.

20 October 2025
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Reply from Digital Direct Aerials

Wow, thank you Carl. Great comments and we are really happy that you were pleased with the service.

Rated 5 out of 5 stars

Rob sorted out our connection issue in…

Rob sorted out our connection issue in seconds, and then fitted a wall-mount to one of our TV’s. No fuss, no mess - a job really well done and two very happy customers. Really impressed by him, his demeanour, knowledge and professionalism.
A real credit to Digital Direct.

22 October 2025
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Reply from Digital Direct Aerials

Great comments, thank you David. We know how important our reviews are and appreciate your feedback.

Rated 5 out of 5 stars

Great customer care from initial…

Great customer care from initial contact with an actual human to the completion of the job in an efficient and helpful manner.

16 October 2025
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Reply from Digital Direct Aerials

Thank's Patricia, we are always here to help.

Rated 5 out of 5 stars

Excellent communication and service

Excellent communication and service. Can't ask for anything more. Would recommend DD to anyone.

20 October 2025
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Reply from Digital Direct Aerials

We love it when our customers say they would recommend our services, thank you Tim.

Rated 5 out of 5 stars

Extremely professional

Extremely professional, helpful and most importantly extremely neat and tidy. We can now view channels we have not seen for months!

16 October 2025
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Reply from Digital Direct Aerials

We will always be happy to help and thank you for your great comments. We are aware how important our customer reviews are and appreciate your support.

Rated 5 out of 5 stars

My experience with digital direct was…

My experience with digital direct was great I spoke to the lady on Wednesday she phoned my on Thursday to tell me that they would be with me Friday morning.
I can not remember the man’s name but he was brilliant in turned up at the time given and found the problem he was really nice and had it sorted in a few minutes Thankyou.

17 October 2025
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Reply from Digital Direct Aerials

What a lovely review, thank you Mrs Farmer. We are really pleased that you were happy with the overall service and we have passed on your comments to the engineer who visited. Thanks again

Rated 5 out of 5 stars

Richard the technician was really nice

Richard the technician was really nice, friendly and put me at ease. Very impressed, they came when they said they would. I would recommend digital direct to anybody.

17 October 2025
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Reply from Digital Direct Aerials

We really appreciate it when our customers say they would recommend our company to others, thank you Nina.

Rated 5 out of 5 stars

Aerial upgrade

All aspects of the work was first rate including the interaction with the lady in the office who was most helpful

16 October 2025
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Reply from Digital Direct Aerials

Thank you David, great comments and we appreciate your feedback.

Rated 5 out of 5 stars

Great company everyone i spoke to very…

Great company everyone i spoke to very friendly and efficient Andy who fitted the aerial was great efficient and tidy. very impressed with the professional way everything was dealt with,

29 September 2025
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Reply from Digital Direct Aerials

Thank you John, we are really glad that you found everyone friendly and efficient. We have forwarded your comments to the engineer who carried out the work for you.

Rated 5 out of 5 stars

Professional and friendly business

Professional and friendly business
Gave a quote before hanging a large screen TV on a wall. Made sure the TV was positioned perfectly and tidied up afterwards.

5 May 2025
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Reply from Digital Direct Aerials

We are delighted with your comments, thank you Peter. Our engineers are very respectful when working in our customers properties and will always clean away as much as possible.

Rated 5 out of 5 stars

Excellent service from the 1st phone…

Excellent service from the 1st phone call to the engineer named Ben who came out and installed Freesat for us, very knowledgeable, polite and a credit to your company, wouldn't hesitate to recommend Digital Direct to anyone.

16 October 2025
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Reply from Digital Direct Aerials

What great comments, thank you Mr Barrett. We pride ourselves on our customer service and really appreciate your comments.

Rated 5 out of 5 stars

Fantastically efficient.Dave was…

Fantastically efficient.Dave was brilliant.

16 October 2025
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Reply from Digital Direct Aerials

We appreciate the time taken to complete our review and will always be here to help. Thank you for your comments

Rated 5 out of 5 stars

Rob came to have a look at the problem…

Rob came to have a look at the problem we had with our TVs.He told us what we would need and gave us the price. We agreed to have the work done & Rob came back to carry the work out. Rob was very pleasant and efficient would highly recommend.

16 October 2025
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Reply from Digital Direct Aerials

We are really pleased we could help and you were happy with the service you received, thank you Stephen.

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