Digital Direct Aerials  Reviews 3,858

TrustScore 5 out of 5

5.0

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their politeness, helpfulness, and friendly demeanor, highlighting their professionalism and knowledge. The service provided is frequently described as excellent, with many people appreciating the efficiency, quick response times, and clear explanations of options and pricing. Consumers also noted the reasonable costs and the respectful way the technical team treated their property. However, some customers were not happy with the customer service, mentioning issues like unexpected call-out fees and a lack of clear communication regarding appointment times, leading to wasted time waiting.

What people talk about most

Service

Reviewers mention positive feedback about service. Customers consistently praise the professionalism,... See more

Staff

Clients share positive opinions on staff, consistently praising their professionalism, helpfulness, and... See more

Price

People report positive experiences with price. Customers consistently praise the reasonable and competitive... See more

Customer communications

Consumers find contact to be positive, often highlighting the ease of reaching the company by phone and the... See more

Customer service

Customers consistently note positive experiences with customer service. Many reviewers highlight the... See more

Based on these reviews

Rated 5 out of 5 stars

I spoke to a very pleasant lady on the Wednesday, to arrange to have an outdoor aerial fitted, we agreed for the following Tuesday as I had various commitments. On Thursday I had call to say if I was... See more

Company replied

Rated 5 out of 5 stars

Used Digital Direct previously and didn't hesitate to contact them again for further work I required to be done. They apply 100+% customer service, they are very polite, helpful and friendly when you... See more

Company replied

Rated 5 out of 5 stars

Rob sorted out our connection issue in seconds, and then fitted a wall-mount to one of our TV’s. No fuss, no mess - a job really well done and two very happy customers. Really impressed by him, h... See more

Company replied

Rated 5 out of 5 stars

Fast reliable and cost was very reasonable. Same day response when i got in touch with them .Thank you to the team at Direct Digital , Thank you to Elaine who was really helpful with the booking... See more

Company replied


Company details

  1. #1 of 7 best companies in Cable provider
  2. #1 of 4 best companies in Closed Circuit Television Store
  3. #1 of 37 best companies in Electrician
  4. #1 of 3 best companies in Satellite Communication Services Provider
  5. #1 of 16 best companies in Security System Installer
  6. #1 of 49 best companies in TV shop

Written by the company

Why Choose Digital Direct and our sister company Switched On Digital ? Digital Direct and Switched On are a family business based on getting it right first time and not letting you down. We work together providing seamless helpful solutions for all your TV, Security , WiFi and Electrical needs. We have built up a highly regarded reputation based on a friendly and professional installation and repair service. We are approved Registered digital and electrical installers CAI company of the year . We welcome the opportunity to give you expert advice and are friendly reliable and approachable. We are confident that with are wealth of knowledge and skilled installers we will not let you down so please feel free to contact us today Providing all aspects of TV , Sound WiFi, CCTV and Electrical Installations. Call Today for a free quote .

Local Approved Family Business TV WiFi CCTV ELECTRICAL DATA

Written by the company

No Hidden Extras , Same Day Service , No Call Out Charge , Local Engineers
Digital Direct are a local family business providing aerial and satellite solutions to Domestic and Commercial customers , We pride ourselves on doing a great job at a fair price. We are here to help with all your TV needs - From Aerial Repairs to full new TV Systems, Digital Direct can support you with all your Satellite, Freeview , Freesat and You view needs . We can wall mount TVs to set up complete home cinema.
We Will Not Be beat on Price
We pride ourselves on providing a quality installation at a fair price - We will price match a like for like genuine written quote from a reputable company .

Contact info

5.0

Excellent

TrustScore 5 out of 5

4K reviews

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Rated 5 out of 5 stars

Great Service and Great Company

Great customer service from start to finish and made my elderly parents feel at ease and calm after losing some tv channels on sky..
Thank You for all the help and for making everything easy and of course the great job you did..

Highly recommended..

19 November 2025
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Reply from Digital Direct Aerials

We are really happy we could help and really appreciate the fantastic feedback. Thank you Mr Jones.

Rated 5 out of 5 stars

Excellent service

Needed a broken tv aerial replacing as a matter of urgency for my elderly Mum who was without a TV signal.
Found this company’s details on the internet and chose to call them because they are a small, family run, local business.
The office staff were really friendly and helpful and arranged for an engineer to come out and rectify the problem within 2 hours of making the first phone call. The engineer was very polite and knowledgeable and explained what was needed, how long the work would take and how much it would cost.
He completed the agreed work within an hour at a very reasonable cost and my Mum is very pleased.
I am most impressed with the service and I will definitely use this company again should the need arise. I recommend this company.

10 November 2025
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Reply from Digital Direct Aerials

Wow, what can we say other than thank you. Lovely comments and we will always be happy to help.

Rated 5 out of 5 stars

Engineer turned up in time and knew…

Engineer turned up in time and knew straight away what the issue was.

14 November 2025
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Reply from Digital Direct Aerials

Thank you for taking the time to complete our review, much appreciated.

Rated 5 out of 5 stars

Booking an appointment was quick &…

Booking an appointment was quick & easy, engineer arrived at requested time, friendly service, provided helpful advice and completed job very professionally.

13 November 2025
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Reply from Digital Direct Aerials

Great comments, thank you for providing feedback Samantha.

Rated 5 out of 5 stars

Great communication

Great communication. Lovely lady who answers the phone. Very efficient and the job was done straight away.
Would definitely recommend.

12 November 2025
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Reply from Digital Direct Aerials

Thank you for your fantastic comments. We are really pleased you were happy with the overall service.

Rated 5 out of 5 stars

Tv mounted on wall

Great communication turned up when said the would polite and did a professional job highly recommend thanks guys

11 November 2025
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Reply from Digital Direct Aerials

We really appreciate your feedback, thank you.

Rated 5 out of 5 stars

Mr Arnold

Outstanding service from the office staff and the engineer communication was first class and the engineer that completed the works was brilliant clean tidy and efficient, I'd definitely recommend!!!

13 November 2025
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Reply from Digital Direct Aerials

Wonderful comments, thank you Bernard.

Rated 5 out of 5 stars

I would really like to say thank you…

I would really like to say thank you for how quickly you came and sorted out my TV. I phoned in the morning and it was all sorted by mid afternoon. Thank you for your fantastic service.

12 November 2025
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Reply from Digital Direct Aerials

Fantastic comments, thank you Susan. We really appreciate your feedback.

Rated 5 out of 5 stars

Happy Customer

Everything was really good from the first telephone conversation with Elaine to Andy completing the job...... thanks!

11 November 2025
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Reply from Digital Direct Aerials

Hi Elaine, it was our pleasure. Thank you for supporting our small local company and we will always be happy to help.

Rated 5 out of 5 stars

Very professional and friendly staff

Very professional and friendly staff. Very good prices and very good installation time. Generally high level of service.

7 November 2025
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Reply from Digital Direct Aerials

What great comments, thank you Slawomir. We are really pleased you were happy with the service you received.

Rated 5 out of 5 stars

Excellent service

Excellent communication from start to finish. Friendly and efficient chaps who attended. Came to quote before arranging the work. Attended on time did the work and cleaned up afterwards. Would definitely recommend.

7 November 2025
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Reply from Digital Direct Aerials

We will always be here to help Elizabeth and we do realise how important customer service is. We really appreciate your comments and will share with the whole team. Thank you

Rated 5 out of 5 stars

Excellent

Very good, good price, thank jack

7 November 2025
Unprompted review
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Reply from Digital Direct Aerials

Thank you Ashley, appreciate your review and we have forwarded your comments to the engineer.

Rated 5 out of 5 stars

Excellent service

Richard arrived promptly, assessed the job, answered all my questions, and gave a quote. We agreed on the quote and he carried out the work quickly, very neatly and efficiently. In addition, he removed the old lines. He left the site looking very neat and tidy. At all times, he was polite, helpful and efficient. Excellent service.

21 October 2025
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Reply from Digital Direct Aerials

We appreciate your great comments and feedback Peggy. We do realise how important our reviews are when people are choosing companies to carry out work at their homes. Thank you

Rated 5 out of 5 stars

Uncomplicated/Straight forward

Arranged for next day visit - AM appointment. First contact with booker friendly and informative. No call out fee, which is great. Telephoned to advise on way 20 mins prior. Very friendly guy. Established the issue with aerial quickly. Advised of cost to repair and fixed within 30 mins. Miserable day, so not the best to be climbing on to roofs, but guy not fazed at all.

29 October 2025
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Reply from Digital Direct Aerials

Lovely comments, thank you Marie. Our engineers are amazing at this time of year with the weather conditions and lack of daylight. Thank you for the review.

Rated 5 out of 5 stars

Magnificent Service

You responded quickly to my telephone enquiry. An appointment was made to assess the work the following afternoon. The engineer arrived as agreed. He gave a quote for the cost of the work which we accepted. He carried out the work there and then. Magnificent service!

28 October 2025
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Reply from Digital Direct Aerials

Wow Keith, thank you. We will always be happy to help and we are really glad you were happy with the overall service. Thanks again.

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