I have bought the Philip Kingsley deep conditioning treatment in addition to the gift box set for my friend’s birthday. But when I received it, I found that the surface of plastic tub was dirty, as i... See more
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Placed order twelve days ago on July 8th. None of the “delivered by Debenhams” items have arrived yet (twelve days and counting). Evri were recognising the tracking numbers at first, but now saying do... See more
I ordered three items. Two arrived and all good. Third item never came and now I have an email stating that my requested refund is on the way. I checked tracking and it stated that it was delivered by... See more
Firstly they don't explain when you order online that the returns process means you're likely to have items to send to various places - some free , some not. Returning to Debenhams itself is proving... See more
Company details
- #21 of 22 best companies in Department store
- #134 of 136 best companies in Appliance shop
- #570 of 601 best companies in Clothing Shop
- #126 of 132 best companies in Cosmetics shop
- #211 of 212 best companies in Decoration and Interior Design Store
- #285 of 289 best companies in Jewellery shop
Written by the company
Welcome to Debenhams.com – your new favourite online shopping destination where you’ll find the latest fashion and accessories for women, men and kids, plus bestselling makeup, fragrances and hair products from the biggest brands in beauty, and design-led homeware to liven up your living space. Shop online at Debenhams.com. Fashion. Beauty. Home. Delivered to your door.
Contact info
United Kingdom
- www.debenhams.com
2.9
Average
63k reviews
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My order was dispatched quickly and it…
My order was dispatched quickly and it was very easy to use Debenhams on line
19 July 2026
Easy to order
Easy to order. Website easy to navigate. My chest of drawers arrived within 2 days which was great and delivery charge was only 49p. Amazing service. My drawers look great.
24 July 2026
Great online selection, excellent service.
Debenhams have a great online selection at competitive prices. The website is very easy to use. I ordered two dresses and they arrived earlier than expected. Great service, thanks.
20 July 2026
For the money paid
For the money paid, the pendant is well made and the item arrived before the date quoted so very pleased with the service.
21 July 2026
Excellent delivery
Excellent delivery
My item arrived within 3 days - I was pleasantly surprised!
24 July 2026
Nice shirts,good quality and fast…
Nice shirts,good quality and fast delivery
17 July 2026
Unprompted review
Still not received order
Still not received order. No updates from Debenhams as to why order delayed. Went on chat did not answer my question. Poor communication
24 July 2026
Very quick delivery from the moment the…
Very quick delivery from the moment the order was placed
21 July 2026
Didn’t get my delivery
Didn’t get my delivery, very disappointed , will be cancelling it as I’m going away this weekend wont be back until
September.
21 July 2026
Item not arrived
Item not arrived.Paid £3.99 for delivery and item is still in Germany on the day it’s supposed to be delivered.
24 July 2026
Very easy to use site
Very easy to use site, which is very helpful for me. The curtains were easy to find, good description and colour range. I was kept informed about delivery. They arrived within 2 days. They are of high quality and colour was as described. I am very pleased with the purchase and would definitely order again.
21 July 2026
Tracking was slow
Tracking was slow, no information.
Used messenger and got no answer which was informative.
Finally told when the delivery would be 24.07.2026 but never arrived. Used the information supplied for FedEx Tracking and this states "no shipment"
Very disappointed.
24 July 2026
Ordered on line and it was made easy…
Ordered on line and it was made easy for me to understand and only took a couple of minutes
20 July 2026
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