Website states 2 days delivery. Unfortunately my outfit did not arrive on time for a wedding. Ordered 12.07 and now received a notification saying it will reach me by 25.07 which is much too late.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I paid an extra £14.99 for bulky item next day delivery and the delivery date was confirmed. The item didn’t arrive the next day but the day after! Went on line to advise of this and filled in the... See more
Delivery was within the week. We were told it would arrive between 8.00am and 12.00 on the Sunday morning .It happened arrived by 2pm so text them. I was told that they had rearranged the order of del... See more
Delivery date came & went. Stayed in all day😡Unable to contact Debenhams on phone and very difficult to get in touch with. Finally made contact with a very nice person called Finn. Messaged me & ap... See more
Company details
- #21 of 22 best companies in Department store
- #135 of 137 best companies in Appliance shop
- #567 of 600 best companies in Clothing Shop
- #127 of 132 best companies in Cosmetics shop
- #209 of 210 best companies in Decoration and Interior Design Store
- #285 of 289 best companies in Jewellery shop
Written by the company
Welcome to Debenhams.com – your new favourite online shopping destination where you’ll find the latest fashion and accessories for women, men and kids, plus bestselling makeup, fragrances and hair products from the biggest brands in beauty, and design-led homeware to liven up your living space. Shop online at Debenhams.com. Fashion. Beauty. Home. Delivered to your door.
Contact info
United Kingdom
- www.debenhams.com
2.9
Average
62k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fantastic
Fantastic - products arrived quickly and as I had ordered two Clarins products I had a free gift bag which I didn’t realise! So added bonus ! Thankyou
17 July 2026
Easy to order, quick delivery
Our order from Debenhams was easy, we paid extra for quick delivery, which was good.
8 July 2026
Unprompted review
Fast delivery value for money…
Fast delivery value for money absolutely love the item can’t wait to use it for my granddaughter highly recommend
19 July 2026
Ordered two items first one arrived but…
Ordered two items first one arrived but now a week later no mention of the 2nd item
19 July 2026
I ordered a product 3 weeks ago and I…
I ordered a product 3 weeks ago and I still haven’t received it. I tried to get in touch with Debenhams via email but did not get a response. Very disappointed.
26 June 2026
Unprompted review
Very happy with my delivery as I always…
Very happy with my delivery as I always have problems getting parcels at my address and was delivered earlier than expected.
13 July 2026
The delivery is via Evri - Avoid!
The delivery is via Evri!
One parcel has arrived early, the other was dispatched and out for delivery and then it wasn’t delivered and I was advised it would arrive later - I still don’t have it!!
16 July 2026
Return process is poor
Debenhams was a reliable retailer and returning items should not be so difficult or through 3rd party sellers. I need to swap an item for a different size but the 3rd party seller hasn’t got back to me and I have no way of returning the product. I won’t be buying from Debhenhams again - maybe I am remembering what they use to be like rather than where it is at now.
19 July 2026
Happy customer
It was easy to order and very happy with my purchase and did not have to wait long for my del7
12 July 2026
Very prompt delivery and only 49p.
Very prompt delivery and only 49p.
Competitive price overall very pleased with everything
30 June 2026
The mattress was great quality but the delivery was awful!
The mattress was great quality but the delivery date I was given on payment changed to 4 days earlier. When I contacted Debenhams I was told they had no control over the delivery company and to contact them to rearrange the date. There was no option to change the date only where on your property to leave it. As we were on holiday on the now new delivery date we had no choice but to arrange for it to be left along side the house and a friend to go and move into our home. The delivery company were not happy to do this and we had to write a message saying we took full responsibility for the delivery in our absence. This could have been easily avoided if the given delivery date was fixed or there was an option to rearrange with the delivery company. Debenhams even suggested we refused the item and re-buy after a refund was paid. In a day where people work it would have been easier if the delivery date was adhered to!
8 July 2026
Excellent
Easy to use website, delivery on time and chairs were excellent quality, would definitely recommend and will use again
27 June 2026
I returned a dress i paid £21.50 for…
I returned a dress i paid £21.50 for and was given a refund of ,£10.20. Trying to get a contact address to complain was near on impossible. Postage to return was £2.99 so no idea how they came up with £10.20 refund. Waiting for a response from customer services.
19 July 2026
Refund on way, but never delivered
I ordered three items. Two arrived and all good. Third item never came and now I have an email stating that my requested refund is on the way. I checked tracking and it stated that it was delivered by Royal Mail. I have tried to work out how to report this, but cannot find the appropriate channel. I had ordered above a certain amount to get delivery for 49p but then I discovered I had been charged separately for separate items. I think the whole process is a bit disjointed to be honest
17 July 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.