Website states 2 days delivery. Unfortunately my outfit did not arrive on time for a wedding. Ordered 12.07 and now received a notification saying it will reach me by 25.07 which is much too late.
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I paid an extra £14.99 for bulky item next day delivery and the delivery date was confirmed. The item didn’t arrive the next day but the day after! Went on line to advise of this and filled in the... See more
Delivery was within the week. We were told it would arrive between 8.00am and 12.00 on the Sunday morning .It happened arrived by 2pm so text them. I was told that they had rearranged the order of del... See more
Delivery date came & went. Stayed in all day😡Unable to contact Debenhams on phone and very difficult to get in touch with. Finally made contact with a very nice person called Finn. Messaged me & ap... See more
Company details
- #21 of 22 best companies in Department store
- #135 of 137 best companies in Appliance shop
- #567 of 600 best companies in Clothing Shop
- #127 of 132 best companies in Cosmetics shop
- #209 of 210 best companies in Decoration and Interior Design Store
- #285 of 289 best companies in Jewellery shop
Written by the company
Welcome to Debenhams.com – your new favourite online shopping destination where you’ll find the latest fashion and accessories for women, men and kids, plus bestselling makeup, fragrances and hair products from the biggest brands in beauty, and design-led homeware to liven up your living space. Shop online at Debenhams.com. Fashion. Beauty. Home. Delivered to your door.
Contact info
United Kingdom
- www.debenhams.com
2.9
Average
62k reviews
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My parcel came two days later than it…
My parcel came two days later than it was expected, which meant I had to rush out and buy an emergency replacement Prada perfume for my nephew, when I went to start a return for the prada perfume i bought from Debenhams - It was showing us nonrefundable!!!
14 July 2026
Mac lipstick
Ordered on 7th July still not received, only a lipstick so can’t see why it’s taking so long. I ordered a lipstick from Debenhams before and that never arrived also, they sent a replacement and that did arrive.
7 July 2026
Easy to order and quick delivery.Easy…
Easy to order and quick delivery.Easy to return unwanted items. However refund of payment takes far too long compared with other companies
19 July 2026
Love the product and the delivery was…
Love the product and the delivery was super fast!!!
15 July 2026
The order was on time came quickly …
The order was on time came quickly very pleased with it
19 July 2026
Faulty product and still not resolved…
Faulty product and still not resolved weeks later. I just want it collecting and refunding
3 July 2026
New to ordering online from Debenhams and really impressed!
I haven’t ordered from Debenhams before but product I wanted was a lot cheaper on their site and had an extra five percent off code as well!, product arrived the next day too so was really impressed with both price and delivery. Will definitely be ordering from them again in the future!.
19 July 2026
Came quicker
Came quicker, and packaging was good. The dress was really
lovely and fits well.
Thank you
16 July 2026
An average experience. Came with EU plug.
Came with EU plug.
The battery lasts only 5-6 days (brushing twice a day, 2-2,5mins each)
The brush itself seems OK. Does nothing very special.
19 July 2026
I paid for delivery and it turned up a…
I paid for delivery and it turned up a day later 😞 I had to have 2 days of work
17 July 2026
Delivery was OK, but other aspects do not meet expectations
Delivery was OK, product is as expected, but I didn't like how much 'upselling', bad cashback schemes, etc. I had to dodge and click around to complete my order.
Have to pay £2.99 extra (Delivery+) to get: 35-day extended returns (other retailers sometimes offer a month or a year without needing to pay extra), lost & stolen covered (that's just expected), £5 per day late delivery compensation, 'instant support with no hold music or runaround' (are you giving people who don't pay a runaround on purpose?) and '48 hour payouts' (again just expected).
This isn't a business I'll be supporting in the future.
PS: The courier (Yodel / Inpost) also kept pushing their app while their website worked perfectly fine and they could have just used text messages for notifications like everyone else? I get it, you want more data to track your users, and you don't respect your users. Fine. In return, I take another star off my review.
4 July 2026
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