Debenhams Reviews 

As a first-time customer, my experience with Debenhams has been extremely disappointing.

I placed an order for a garden awning after seeing an advertised free delivery promotion and entered the promotional code during checkout. Instead, I was charged £14.99 for a Debenhams Unlimited delivery subscription, which I did not knowingly intend to purchase.

Rather than resolving the issue quickly, I have had to exchange multiple emails explaining the same situation. I have even been asked to provide screenshots of the promotional code, despite the promotion being advertised on Debenhams’ own website.

To make matters worse, while trying to resolve the disputed charge, I have received no meaningful update regarding the delivery of my order—no dispatch notification and no indication of when it will arrive.

I have asked Debenhams to cancel the subscription, refund the £14.99 charge and explain how the subscription came to be added to my order, but I am still waiting for a satisfactory resolution.

Based on my experience so far, I would have purchased the item elsewhere had the checkout process been clearer. This has not been the level of customer service I expected from a well-known retailer.

It's a shame I can't give no stars. I ordered an item of makeup and because I'm going away I paid £5.99 for next day delivery. Two days later and the courier still don't have my item, I contacted them and was told if I don't have the item by the 21st July (it's now 12th July) I can use a link to claim it back!! I'm absolutely disgusted with them. Another issue I'm battling is the scam of adding on a £2.99 delivery protection and if you don't want it you have to uncheck the box, I didn't notice so I'm now trying to get that back, I've been told no so asked for my complaint to go to a manager and was just told no again without it being sent to a manager.

Ordering a fan for an elderly friend I paid £4.99 for what I thought was next day delivery . I did not arrive . Then I emailed them questioning why it was not delivered on time . Their response was I paid for some security delivery . That was not how I read it . Crooks !

I opted not to have a worry free delivery charge of 2.99, but i still got charged. My invoice shows it should of not been taken, but it was. Customer service are very poor, same answer for every different question.

Kai the AI bot was very helpful via texting on a Sunday evening and answered my question re returning a parcel very quickly and clearly.

Excellent service, super quick delivery! Happy customer!!

My order arrived on time and was well packaged. Very happy with the products, service and price. Thank you

Item was delivered quicker than originally told . Lovely good quality for price easy to assemble.

Bought this as an extra mattress for our Tentbox. It's not the thickest mattress but does the job to make it more comfy when camping. It also folds in half, so it can be packed away as part of the Tentbox and stored on top of the car, rather than inside the car.

Delivery time was above expectation. So far I am happy with the item, have only used the record player as yet. Compact item which is going to bring my record, cassette and CD collection back to life! Fits neatly on the shelf and has ticked all the boxes for what I was looking for. Happy enough with the sound quality.

Very quick delivery but unfortunately went to the wrong house in our street! However very pleased with the two dresses and excellent quality and detail as usual from Wallis.

Affordable prices. Easy online ordering process. Very quick delivery by Evri. One or two items slightly tight, but i couldn't go through the hassle of returning them.

The product and buying experience were really good. However the delivery was delayed. Not for too long but better they exceed expectations than over promise.

the returns process does not work and there is no way of contacting them about this

Order as promised and on time great item

My order arrived today by dpd opened i mean fully open with my orders hanging out the bag so I asked the driver what had happened and he told me that the parcel was in a box with the rest of other parcels and when he took it out it was like that , to me it looked like it had been cut open as the edges were completely straight but I was lucky the items were still there but that was by complete luck , I have also put the same review on here for dpd as well because I don't know who's fault it is,but they both want to get their acts together as this is not good service that I had to pay for .

Had to return my order as the curtain colour was not as expected and unsuitable for my colour scheme. The returns process was simple and straightforward and I was refunded promptly. I’m very satisfied with my experience with Debenhams and happy to recommend them to other online shoppers.

Purchased two dresses recently in the sale, lots of choices, sizing was perfect, ordering was very easy and both arrived quickly. Well packaged and crease free, excellent service will not hesitate to use again.

It was a nightmare when I returned items back. After two months, I still haven’t received my money back but the worst part was when I tried contact costumer service. It completely not work. I just thanked my credit card bank who put my money back when I proved with all evidentes.

Please stop sending emails asking for reviews. I haven’t bought anything from you this year!Any goodwill earned by the goods I purchased then has evaporated under the barrage of emails.