Website states 2 days delivery. Unfortunately my outfit did not arrive on time for a wedding. Ordered 12.07 and now received a notification saying it will reach me by 25.07 which is much too late.
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I paid an extra £14.99 for bulky item next day delivery and the delivery date was confirmed. The item didn’t arrive the next day but the day after! Went on line to advise of this and filled in the... See more
Delivery was within the week. We were told it would arrive between 8.00am and 12.00 on the Sunday morning .It happened arrived by 2pm so text them. I was told that they had rearranged the order of del... See more
Delivery date came & went. Stayed in all day😡Unable to contact Debenhams on phone and very difficult to get in touch with. Finally made contact with a very nice person called Finn. Messaged me & ap... See more
Company details
- #21 of 22 best companies in Department store
- #135 of 137 best companies in Appliance shop
- #566 of 600 best companies in Clothing Shop
- #127 of 132 best companies in Cosmetics shop
- #208 of 209 best companies in Decoration and Interior Design Store
- #285 of 289 best companies in Jewellery shop
Written by the company
Welcome to Debenhams.com – your new favourite online shopping destination where you’ll find the latest fashion and accessories for women, men and kids, plus bestselling makeup, fragrances and hair products from the biggest brands in beauty, and design-led homeware to liven up your living space. Shop online at Debenhams.com. Fashion. Beauty. Home. Delivered to your door.
Contact info
United Kingdom
- www.debenhams.com
2.9
Average
62k reviews
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The worst pancake pan ever!!!
as a cast iron pancake pan. After washing it by hand with a mild detergent before using it for the first time, it became completely covered in rust, making it unusable. Customer service has still not resolved the issue. I'm extremely disappointed. It has been a complete waste of both money and time.
10 July 2026
Useless
Item never arrived. Useless customer service. Still waiting for a refund , because it takes a long time to refund someone you see !!!
16 July 2026
Item is as described and was delivered…
Item is as described and was delivered promptly.
Thank you Debenhams.
19 July 2026
Arrived promptly
Arrived promptly
The only issue was I ordered a size 12 and they sent me a size 10.
More care needed by whom ever paled my parcel.
16 July 2026
The matress covers were filthy and a…
The matress covers were filthy and a corner of the matress is wrapped and dirty marks due to what looks like dragging b4 the plastic was added
15 July 2026
Took 4 days for next day delivery
I ordered next day delivery on shoes on a Tuesday lunchtime for a wedding on the Saturday, I didn’t receive the shoes until the Saturday afternoon so they were not delivered next day or in time for the wedding. This is the second time I’ve ordered shoes from here for this wedding, the first time I ordered some shoes they were the wrong ones that were also damaged and charged more than advertised for them, when I tried to return them the QR code wouldn’t work so also missed the timeframe of being able to return. All in all horrendous shopping experience and won’t be shopping here again.
30 June 2026
I ordered a dress in navy and was sent…
I ordered a dress in navy and was sent it in black !
18 July 2026
Useless delivery
I had to go to the post office to collect a £20 parcel as it required my signature. Why is that necessary? The whole delivery system needs reappraising cf competitors who are far more efficient. This took a week!
13 July 2026
One pair of flip flops I received
One pair of flip flops I received, one was a size 10 and one was size 11 and both left feet! Won’t be ordering from Debenhams again! Very disappointed
16 July 2026
Quick to check out easy to use site and…
Quick to check out easy to use site and great price.also very speedy delivery
13 July 2026
The easiness of ordering fast and…
The easiness of ordering fast and prompt delivery good quality product
3 July 2026
Ordered a electric bike for my we…
Ordered a electric bike for my we grandson very quick delivery & assembly was very straight forward no hassles at all would definately order from this company again👍
19 July 2026
Fit lovely on the front door step.
17 July 2026
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