Decoris Diamonds  Reviews 

860
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Evaluating 58 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated team for being exceptionally welcoming, patient, and deeply knowledgeable throughout the entire bespoke design journey. People consistently note that staff members take the extra time to explain every technical detail clearly, ensuring a completely smooth and stress-free journey from start to finish. Consumers are also genuinely impressed with the breathtaking craftsmanship, remarkable precision, and top-notch quality of the stunning custom jewelry pieces delivered. Reviewers enthusiastically recommend these gorgeous items for anyone looking for a truly memorable, reliable, and exceptionally high-value purchase that always exceeds expectations.

What people talk about most

Product

Customers report deep satisfaction with the product, highlighting stunning jewellery and exceptional... See more

Staff

Reviewers highlight positive aspects of staff, describing the team as extremely open, transparent, and... See more

Service

Users describe positive interactions with service, highlighting exceptional support and professional guidance... See more

Quality

Reviewers mention positive feedback about quality, highlighting exceptional craftsmanship and stunning... See more

User experience

Clients share positive opinions on user_experience, describing the entire journey as seamless, enjoyable, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Mursalin and his team are amazing! We are repeat customers and this is all down to his personalised experience. From our first interaction with him we knew he would provide us with what we visio... See more

Company replied

Rated 5 out of 5 stars

Always a pleasure to deal with Decoris Diamonds, I've been shopping and recommending them for years now. Easy to deal with, honest, trustworthy, and transparent. Which is why they are always the firs... See more

Company replied

Rated 5 out of 5 stars

Decoris brought our vision to life, creating my dream ring alongside a stunning ring for my fiancé. The attention to detail, precision, and artistry in both pieces is remarkable. The process was seaml... See more

Company replied

Rated 5 out of 5 stars

Amazing team, fantastic attentive service and we are extremely delighted with the platinum family ring they designed and made for our son's 21st. Would highly recommend using Decoris. First class serv... See more

Company replied


Company details

  1. #6 of 288 best companies in Jewellery shop
  2. #1 of 16 best companies in Diamond Dealer
  3. #2 of 111 best companies in Jeweller
  4. #2 of 88 best companies in Jewellery Designer
  5. #2 of 47 best companies in Jewellery manufacturer

Written by the company

Our expert team of gemologists at our Canary Wharf office are committed to crafting exquisite engagement rings, wedding rings and fine jewellery to the highest quality, tailored especially for you. From diamond engagement rings and wedding bands, to delicate pendants and diamond earrings, our jewellers meticulously and lovingly hand make each piece to last a lifetime.


Contact info

5.0

Excellent

TrustScore 5 out of 5

860 reviews

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5.0

All reviews

(860)

56 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Amazing team and first class quality and service

Amazing team, fantastic attentive service and we are extremely delighted with the platinum family ring they designed and made for our son's 21st. Would highly recommend using Decoris. First class service. thank you from all of us, Jane

3 November 2025
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Reply from Decoris Diamonds

Thank you so much for your wonderful review Jane! We’re delighted to hear that the ring was such a success and that you were pleased with our service. It was a pleasure creating something so special for your son. We truly appreciate your recommendation and kind words.

- Decoris Diamonds Team

Rated 5 out of 5 stars

Exceptional Service and Stunning Ring


From start to finish, the journey was absolutely flawless. The customer service was impeccable — they took the time to explain the difference between natural and lab-grown diamonds and guided us through every step of the process.

They showed us various styles to suit different hand shapes and were incredibly patient, especially as my partner can be quite indecisive. I’m ever so thankful for their kindness and professionalism.

When we collected the ring, it was absolutely gorgeous — even more beautiful than we imagined. I highly recommend them to anyone looking for a trusted diamond jeweller.

30 October 2025
Unprompted review
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Reply from Decoris Diamonds

Thank you so much for sharing such a wonderful review! We’re thrilled to hear that your experience with us was seamless from start to finish. It was truly a pleasure helping you find the perfect ring and guiding you through the process. We’re delighted that you love the final piece — your kind words mean so much to the whole team. Wishing you both all the very best, and we hope to welcome you again in the future!

Rated 5 out of 5 stars

Mursalin and his team are amazing!

Mursalin and his team are amazing!
We are repeat customers and this is all down to his personalised experience.
From our first interaction with him we knew he would provide us with what we visioned.

His guidance, knowledge and professionalism is fantastic, and above all he wants you to leave happy.

I would highly recommend a visit!

29 October 2025
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Reply from Decoris Diamonds

Thank you so much for your wonderful review! We’re truly grateful for your continued trust and support — it means a lot to us. We are delighted to know that our personal approach and attention to detail helped bring your vision to life. We’re so glad you’ve had such a positive experience, and we can’t wait to welcome you back again soon!

Rated 5 out of 5 stars

Excellent service

Excellent service. Would recommend if your looking to buy gold

22 October 2025
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Reply from Decoris Diamonds

Thank you for the recommendation

Rated 5 out of 5 stars

I had the most wonderful experience…

I had the most wonderful experience purchasing my engagement ring from Decoris Diamonds. From the moment I walked in, the team made me feel so comfortable and truly listened to what I was looking for. They took the time to educate me on diamond quality, settings, and styles, ensuring I found something that perfectly fit both my budget and vision.

The final ring is absolutely breathtaking — the sparkle, craftsmanship, and attention to detail are second to none. It’s everything I dreamed of and more! The whole process was smooth, transparent, and genuinely enjoyable.

I couldn’t recommend Decoris Diamonds enough to anyone looking for a timeless, high-quality piece and a memorable experience. Thank you once again!

20 October 2025
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Reply from Decoris Diamonds

Thank you for taking the time to write us a review! We’re happy to hear that you felt supported and informed throughout your visit. We are glad to hear that you were able to find your rings here at Decoris. Knowing that the final piece exceeded your expectations truly makes our day.

- Decoris Diamonds Team

Rated 5 out of 5 stars

The Decoris team have been exceptional…

The Decoris team have been exceptional throughout our experience. As this was our first time purchasing a diamond ring, Mursaleen’s guidance and reassurance made the entire process smooth and enjoyable. From the very beginning, it was clear that Decoris is an honest and highly professional business.

My wife and I are extremely pleased with our rings — the craftsmanship and attention to detail are outstanding.

The service provided has been excellent, and I would highly recommend Decoris to anyone seeking quality and integrity.

Many thanks,
Masum

4 October 2025
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Reply from Decoris Diamonds

Thank you so much, Masum! We’re delighted that your first diamond ring experience with Decoris was smooth and enjoyable. It means a lot to hear that you and your wife are happy with your rings and our service. Your recommendation truly means the world to us!

– Decoris Diamonds

Rated 5 out of 5 stars

Dazzling experience

I am very pleased with the service at Decoris Diamond. The whole experience was amazing from Mursalin especially, he was very welcoming and attentive. I wanted to get my husband his ring at a good price and a beautiful design. He gave us confectioneries. Overall a very pleasant experience. I highly recommend this jeweller to anyone. They also have very ethical values. 😊

4 July 2025
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Reply from Decoris Diamonds

Thank you so much for your wonderful feedback! We're happy to hear that your experience at Decoris Diamonds was special and welcoming. It means a lot to us that you found the perfect ring for your husband here at Decoris Diamonds. Your recommendation means a lot to us.

Rated 5 out of 5 stars

I had a fantastic experience with…

I had a fantastic experience with Decoris Diamonds. The staff were extremely helpful and professional, and they made the whole process of choosing the ring really special. The aftercare and support have also been excellent, which gave me a lot of confidence in my purchase. I’m really happy with both the service and the ring they are truly amazing and I highly recommend them.

3 October 2025
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Reply from Decoris Diamonds

Thank you so much for your kind words! We're happy to hear that you had a fantastic experience with us. It means a lot to know that our team was able to make the process of choosing your ring both special and enjoyable. We're also glad to hear that our aftercare and support gave you added confidence in your purchase.

- Decoris Diamonds Team

Rated 5 out of 5 stars

From the moment I messaged the brothers…

From the moment I messaged the brothers at Decoris regarding mine & my partners wedding rings, I knew I would be purchasing from them.

I was recommended Decoris Diamonds by a friend of mine and she was amazed by their services and sang their praises.

However, before I decided to go ahead with Decoris, I did in fact visit Hatton garden to see what they can offer me. As soon as I left, I knew I had to go with Decoris. Their service has been nothing but fabulous from start to finish.

I had a couple of phone call consultations before travelling into London to meet them. I was able to ask any questions/ queries I had. The main thing was, they had less an 2 months to deliver our rings.

I loved the design I chose, a CAD was created and I was invited in for a ring check / sizing and everything was completed with no issues whatsoever.

I am ever so glad to have gone ahead with them, preparing for a wedding is quite challenging as it is. So for Decoris to be able to put my mind to ease and sort out one of the most beautiful rings for me, was phenomenal.

I have already recommended their services to family members and friends and I will continue to do so.

Thank you once again, for your patience and hospitality. May Allah provide lots of Barakah in your business & lives.

Sharmin & Sabbir

29 September 2025
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Reply from Decoris Diamonds

Thank you so much for taking the time to share your experience with us. It truly means a lot to hear how happy you are with your wedding rings and the service you received. We’re glad that we could play a small part in such a special chapter of your life.

We’re so grateful for your trust, your recommendations, and your heartfelt duas.

- Decoris Diamonds Team

Rated 5 out of 5 stars

OUTSTANDING SERVICE

The service and attention to detail was outstanding. We needed a custom made engagement and wedding ring in 10 days and Decoris diamonds delivered! They designed, sourced and delivered on time for the big day. I cannot thank them enough. The quality is remarkable, the rings are beautiful. Thankyou again and I will definitely be using Decoris Diamonds again.

9 September 2025
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Reply from Decoris Diamonds

Thank you for taking the time to leave a review for us. It was a pleasure to create your custom engagement and wedding rings and we’re so pleased we could meet your timeline.
We’re delighted to hear how happy you are with the final pieces. We look forward to assisting you again in the future.

Rated 5 out of 5 stars

Great customer service. Nose stud

I was referred to Decoris by a family member and I couldn’t be happier with my experience. The team was welcoming and patient, answering all my questions and giving me plenty of time to decide. The diamond gold nose stud is beautiful, and I don’t regret my choice one bit. I would happily recommend Decoris to anyone looking for quality jewellery and a seamless experience.

25 August 2025
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Reply from Decoris Diamonds

Thank you so much for your review and for taking the time to share your experience with us. We’re delighted to hear that you felt welcomed and supported throughout your visit. We truly appreciate your recommendation and your trust in us.

Rated 5 out of 5 stars

Amazing service - very professional and polite

We had such a great experience with Decoris Diamonds! They gave us an amazing price on our wedding rings, and the quality is truly outstanding. The team was professional, polite, and made the whole process so easy and stress-free. Our rings arrived right on time and turned out even more beautiful than we imagined. We’re so happy we chose Decoris Diamonds and would definitely recommend them to anyone looking for high-quality rings and excellent service!

18 August 2025
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Reply from Decoris Diamonds

Thank you so much for sharing your experience with us. The team at Decoris are happy to hear that everything went smoothly for such a special occasion. It means a great deal to know that our team could play a part in making your journey memorable. We truly appreciate your recommendation!

Rated 5 out of 5 stars

10/10 Experience with Decoris!

We had such a great experience with Decoris. We were walked through the whole process and explained every fine detail before placing our order, which other places didn’t provide! We went in with very little understanding about diamonds and rings but the Decoris team were very helpful and supportive through every step behind designing our desired rings. We definitely recommend going to Decoris!!

13 August 2025
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Reply from Decoris Diamonds

Thank you so much for your kind words and for sharing your experience with us. We are happy to hear that you felt supported throughout the process.
We really appreciate your recommendation and are so pleased we could help create your desired rings.

- Decoris Diamonds Team

Rated 5 out of 5 stars

I cannot speak more highly than Decoris…

I cannot speak more highly than Decoris for providing our wedding rings. We were greeted with care and warmth from the first second. He takes you through an extensive and highly detailed consultation process to ensure you get your bespoke ring exact to how you want it. The standard of diamond he gave us for my wife for the price he sold it to us - simply amazing. If you want high quality diamonds, bespoke to you, with unmatched after care services included, and a truly immersive experience. Look no further than Decoris. This is by far, the greatest place a couple can go to, to purchase their rings.

12 August 2025
Unprompted review
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Reply from Decoris Diamonds

Thank you for your review, Arife! It means so much to hear how welcome and cared for you felt from the moment you walked in. We’re glad you’re happy with the quality and value of your diamond, and it’s lovely to know the whole experience was special for you both. Thank you for your recommendation.

– Decoris Diamonds Team

Rated 5 out of 5 stars

The service was exceptional from start…

The service was exceptional from start to finish. Their transparency and clear communication at every step, with timely updates and expert guidance, made the process enjoyable and stress-free. Their attention to detail and genuine care are unmatched — highly recommended.

2 August 2025
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Reply from Decoris Diamonds

We’re truly grateful for your feedback, Junaid. It’s a pleasure to know our efforts made a positive difference to your experience. Your recommendation means a great deal to the whole team at Decoris Diamonds.

Rated 5 out of 5 stars

Best Diamond retailers

Honestly had such a great experience with a warm welcome. Brother Al-bab thank you so much for taking us through exactly what rings would be best for us and leaving us completely satisfied. Definitely recommend :)

26 July 2025
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Reply from Decoris Diamonds

Thank you so much for your review Thamid! We are pleased to hear you had such a positive experience and felt warmly welcomed. Your recommendation truly means a lot to us

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