Deep Blue Dive Reviews 2,915

Excellent equipment and the delivery was reasonable, but their communication was deplorable.

Arrived quicker than expected. 👍

Shockingly awful! If you do anything before placing an order call their ‘customer service’ number which is 0191 253 6220. When you wait on the line for over an hour and no one replies - ever - that speaks volumes about what happens when your order never arrives and you try to make contact.

Needless to say their email responses are terrible as well.

NEVER ORDER FROM THIS BUSINESS IN MY OPINION

This is a fab swimsuit for a fantastic price. Doesn’t go stretchy like some others. Really pleased.

I ordered a pair of diving boots which never arrived I emailed inquiring to the whereabouts of my boots but i never got e reply. If I could give this company no starts I would

Item was back ordered, I was informed of this and given opportunity to cancel. Very good comms and nice not to be left hanging in the wind.

Ordered goods a month ago. No subsequent contact despite emailing several times. Nobody picks ever up the phone or replies to voice mails. Only responded once I claimed the money back through my credit card company. Lesson to me to check the reviews! AVOID AT ALL COSTS

Price for the product was good. The length of time it took to get to me was ok, the way they handled the exchange and refund was the best part. Communication is extremely poor, telephones are never answered and you’re lucky to get someone respond to an email.
The prices are good because the level of service is poor overall.

Ordered goods in August not received them. Should be 7 12 days for delivery. No way to track the order they do not answer the phone or emails. Have they gone bust?

This company may good in certain areas but definitely should not dabble in retail! They are completely under staffed & should not attempt to sell if they have not got the capacity to do so?
Absolutely awful customer service (non existent) i.e phone number doesn't exist & emails seldom answered! Ordered a mask/ snorkel/ fin set for my holiday 3 weeks prior but was not aware at check-out that this item was not in stock & needed to be ordered from Italy (I'm a UK resident!) Unfortunately I went on holiday without above items..! Complete shambles...AVOID AT ALL COSTS

Poor the goods have not arrived, and it took 2 emails and one voice message to get them to respond on the status of the order

Excellent product but the lack of any tracking information meant that it lay in the garage for I don't know how long before I realised it had been delivered there.

Great experience. Lovely mask. Great communication

Ordered snorkels and fins,only one set available but Deep Blue Dive Company let us know and refunded us the other out of stock item.
Great service and the snorkel set was good quality! Thankyou!

I finally received my goods later than originally expected. No correspondence to let me know they will be late. No one answers the phone I phoned 37 times over a few days and no one picked up once. I only got reply via email after letting them know I’m going to trading standards. Could be a great business if management got replaced!

Thank you so much for a seamless deal. Good communications & excellent shipping.

Good customer service.
Though I was unable to contact them by phone, email worked fine. I was very pleased with their response to my changing requirements..

My second time buying from Deepblue dive and I am happy with the service provided and their products' quality.

Had to cancel order because shipping took 5 days on next day delivery