DefShop Deutschland Reviews 11,365

Edit: I apologize, Def-Shop have just refunded my return. Have a little patience and it will be ok. Thank you Def-Shop!

The worst return and customer service! I returned some items on 9 March and almost 2 months later still did not receive any reimbursement. I tried emails, whatsapp messages and calling but never got any reply. Basically lost almost 200 Fr.

The delivery was prompt but their customer service is terrible. They delivered the wrong item to me and is asking me to return the item to them out of my own pocket when in fact it was their mistake. Not to mention they dont reply to your emails

I wanted to return an item but did not receive a return label in response to my request. I tried to contact the shop multiple times—sending emails and attempting to call them—but received no response. Now, after reading comments here about people returning items without getting their money back, I am afraid to send the item back. If that happens, I will lose both the item and my money. What should I do? I suppose the only option left is a legal course of action.

returned item dsde-1001-2283229

I tried multiple calls, email,messages
have not received refund ,legal action is next

I am always happy shopping for outfits with Deffshop because i stand out and unique in public wearing Deffshop outfit!! I recommend Deffshop for only those who knows how to stand out unique in the midst of many 👍

Good guality products and fast international shipping.

Site don't have any size charts only description of model size and clothes size.

Timing was perfect, items are right size. I am very happy with my delivery!!!

I didnt recived my refund when i sent back part of my order. They didn’t respond to my emails or WhatsApp contact. I strongly not recommend.

After my intervention I received the money for the returned clothes.

My return was deliver to Germany on January 22nd. I have not received a return to my credit card since then. It's been over a month and I believe you have 30 days stipulated for that on your site. I have been shopping at this store for several years. It never took that long. I sent an email two weeks ago. No reply. Whatsup, no reply. The telephone does not work, I was on the line for 30 minutes!!! 30 minutes and no one picked up! When will I get my money back? Should I turn to authorities in Germany about this? I wanted to send another return for a different order. The label was rejected at the post office. I need a correct label. Instead of sending me several marketing email a week, please answer emails customers send to you. Ticket-ID 12664
Edit 12.03.25 I received a reply from Support saying that my return is still being processed. The reason being that due to a system change, there are currently delays in processing returns. Let's see if I can my money back finally.
Edit 14.03.25 I got my money returned to my card and got a new label for another return. It was sent. I guess I might have to wait another two month for my money back. And maybe write a couple of nagging emails.

Great service, good delivery and great value jeans!

Received my order as expected but no invoice in email or on their website. I've contacted them multiple times over the last week by email but they haven't responded. I've tried calling their phone number and sending message on WhatsApp but they don't answer that either. Will have to open dispute with PayPal I guess.

I made a purchase of 6 pants, 5 days later they were delivered. To my opinion this store is very reliable. Nothing but good experiences so far. And the pants were good quality for a soft price. Thank You defshop!

Worst customer support ever. Mid October 2024 an order wasnt delivered, the customer support agent has no clue on how to handle this situation and I am still waiting for a refund

I made two purchases and returned both, but I never received a return confirmation or a refund. I only managed to get a refund for the first one by reporting it to PayPal, and the second case is still unresolved
I'm updating my review to say I got a refund only after escalating to PayPal.

To summarize: You will receive what you ordered, but if anything goes wrong and you want to return it, they won't be responsive unless forced!

Update: I managed to get a refund for both purchases by escalating to Paypal!

Goods delivered quickly. Quality seemed ok. Had clothes in the same size, different color. But one color fit, the other didn't fit at all. Not logical.
In the end, unfortunately, everything went back.
Refund not issued after 30 days. Only when I contacted them on Trustpilot the return confirmed and refunded.

I seem to have no other option but to come back here for another complaint. A day later and still no contact from DefShop. I just want my money back, how long can it take to process a refund?

Cheap prizes and fast delivery to Finland.

Don’t buy from this site.
The return process is really bad.
Been waiting over a month for my money back. Defshop doesn’t respond on mail, instagram or Facebook.
They received the items 08/01-2025.
[D-0DAD10AC24-65]

Sent back a return three months ago with a pre-paid shipping label from Def-Shop. The tracking clearly states the return has been delivered. It has been three months and I still have not got my refund of 200 euro. The just keep answering they don't have time to process the return. Thus Def-Shop is not following the German law that says all the returns should be processed and refunded in 14 days. That's plain STEALING from customers!