DefShop Deutschland Reviews 

Never ever got my refund after returnign the order. The shittiest experience i had in ecommerce. They did not answer my queations and sending stupid automated emails.

No information about the shipment. Customer service is not working! Impossible to return wrong size goods.

This must be the worst return process I‘ve ever experienced. I‘ve sent back my pants that came a number too big back a month ago, sent 4 E-Mails regarding a status update, tried calling them and sat 40mins on the line waiting for help with no luck.

They ghosted my E-Mail and as I wrote to them on a different one, I got an automated response.

Still waiting for my money.

Great offer
Thanks

Awful return experience. At first I was not able to print both labels as I ordered two parcels and then once I sent the parcels back they are still charging me because apparently the post lost the item? After almost one month since I sent the parcels back???? -1 star

I’m still waiting for a response regarding when my items will be shipped. It’s already been one week since I paid them. I only received one email telling me that to be patient and I’ll receive another email. When the items get shipped. I need to know when my products are shipping and I need them to get shipped ASAP. This is the worst company I ever dealt with and I’ll never deal with again if you’re unable to control the volume of orders and coordinate proper delivery and dispatch. Then you shouldn’t be running a business and you shouldn’t be shipping worldwide.

My order number is 1906531

Update 10 DEC: def shop has processed and shipped my order finally! And I appreciate it and happy for it.

Bought pants in the same size as some decent pants also bought over DefShop a while ago, turned out way too small, so I thought it would be easy to just send them back.
After three weeks of waiting for the return to process, and only getting automated responses when contacting support several times, I've decided to file a refund claim over Paypal instead which I should have just done from the start.

made on order but since then the company cannot be reached, no response on email and get lots of complaints
how can I get information about date of delivery

"I was really impressed with my recent purchase from DefShop. The website was easy to navigate, and the product arrived quickly. The quality of the was excellent, and the customer service was top-notch. I'll definitely be shopping here again!"

I bought 2 cargo pants for 16 Euro each on discount. I didn't expect them to be so good. They are comfortable and the material is very nice to the touch. The fit is also excellent and they look really cool. Will buy more in the future.

I wanted to return an item but they didn't respond for a week and responded only after I posted here. 🤦‍♀️ After returning I had to wait almost 3 weeks to get my money back. 🙄 The item was good and shipped fast but the return process is very stressful. 😤 #BadCustomerService #FrustratingReturns

I bought a sweatshirt and the size was too large so I returned it. I see that they received it almost a month ago but they still have not returned my payment. I wrote them email twice and asked for the refund. They always say they are too busy. I will never buy from them again!
My order number is dsde-1001-1429566.

Arrived wrong size of the item that i’ve ordered, now the refund is taking long, beware, i put those shops in the blacklist to avoid buy there next time.

It took a lot of weeks to receive a confirmation that the company had the item I returned. I sent several emails and I received an automatic answer with no information. When I finally received my money back, I got an email from a employee answering my previous emails. They until that moment to answer. Terrible experience.

DefShop is my favorite streetwear webshop for many years now. The variety of items available is extensive. For people who live in the Netherlands like myself, the delivery time might be slightly longer than we used to when ordering clothing here in the Netherlands. It is still fast enough in my opinion. Support is also in english in case you do not speak German. It is the best street wear webshop in Europe in my humble opinion.

German Below

This company is a blatant scam! They will rob you blind—beware!

All the so-called 'positive' reviews are fake, written by the company using bogus emails and accounts. Their massive marketing budget only hides the fraud at their core.

Here’s what really happens: they send you the wrong sizes deliberately. When you try to return the items, they go completely silent. They block your number, blacklist your emails, and vanish without a trace.

This is nothing short of organized fraud. Do NOT order from them unless you want to be ripped off and ghosted!

*************

Diese Firma ist ein offensichtlicher Betrug! Sie werden gnadenlos abgezockt – Vorsicht!

Alle vermeintlich ‚positiven‘ Bewertungen sind gefälscht und vom Unternehmen selbst mit falschen E-Mails und Accounts erstellt. Ihr riesiges Marketingbudget dient nur dazu, den Betrug zu verschleiern.

Und das passiert: Sie erhalten absichtlich falsche Größen. Wenn Sie die Artikel zurücksenden wollen, hören Sie nie wieder von ihnen. Ihre Nummer wird blockiert, Ihre E-Mails landen auf der schwarzen Liste, und das Unternehmen verschwindet spurlos.

Das ist nichts anderes als organisierter Betrug. Bestellen Sie dort nicht, es sei denn, Sie wollen betrogen und ignoriert werden!"

I returned an item to this shop over 30 days ago, and I am still waiting for my refund. It is SCAM!!!

I placed an order on September 30. Since I do not have a personal account, on the site of this store, I made an order as a "guest". Of course, the money for the order was withdrawn from my card immediately. But I didn't receive any mail about confirmation of my order or its status.
I had to contact customer service to find out the track number of my order. I received my order only on October 8. So the delivery in Germany took a week, instead of the promised 2-4 days!
I finally received my order, but not in the color I ordered! Thankfully the pants are at least the right size. I won't be making a return, just because I don't want to contact this store again.

Very good quality

I ordered from the Czech Republic. On the Czech version of their website, they wrote that I should arrange the return shipping to my country myself and that the refund will be made after submitting the invoice. Unfortunately, they refuse to return the money for postage, but they deleted the information from the website after my warning (I have a printscreen). And what's more - I still haven't received the money for the returned goods and it's been more than a month since I sent the goods back. I will never buy anything from this e-shop again.