DefShop Deutschland Reviews 

I returned an item that was too small on September 9th, now its October 2nd and I still did not receive my refund.

I already contacted customer support, that told me it can take like 2 weeks after receiving the return, to proceed it. This period has ended now, and I still did not receive my money, nor a promising answer.

Terrible return process, this is really not acceptable

Took them a Month to process my return. They ignore emails (I sent 3, non of them were ever answered). Had to raise a case at trusted shops in order to get my money back.
Never ever buying here again. Disorganized and unreliable.

I ordered in Defshop on 21/08/2024 (no. 1285783) and only one item arrived out of 10 items. However, the order is listed as complete in my account. I already wrote 2 e-mails and still no answer, no explanation, no money. So I'll try to see if they answer via Trustpilot rather than via their own customer service. It's a shame about the quality e-shop and the disastrous customer service.
Edit: I don't understand what happened because the goods were returned back to Defshop without reaching me. Maybe a traffic problem? Anyway, problem solved. Took a long time but thanks Defshop.

I shop quite often for sport clothing and I couldn’t be happier. Good quality, prompt delivery.

If you don't have to return your products you might be okay.

In my first experience with Defshop I ordered some products, waited 2 weeks and didn't get notified of any dispatch of the products. After contacting the company I asked about expected dispatch but there was no response. Raised a claim with PayPal and they responded to say they would not be able to delivery the products before I went away (2 weeks ahead of that date). They provided a full refund on the order.

After coming back from that trip I decided to try again seen as the products I wanted were not sold anywhere else. I created an order for 3 items and they were dispatched and delivered in a timely manner (great, thought I just had a bad experience before). I decided to return 2 and that’s where the problems started…

Defshop takes forever to reply to messages (speaking over WhatsApp) - the customer service is completely incompetent. There’s no tracking on return parcels on the customer side so you can’t see where the parcel is. Responses take 1 - 3 days for them to respond (if they do and don’t leave you on read). I had to ask them to confirm they received the product - they eventually said they did and would evaluate and refund accordingly (no response after). Chased up, they said they were looking into and would respond soon (no response after). Chased again 2 weeks after they had received it, they then ask me what products I returned to them (how do you not know?). I informed them of the products and again they left me on read - at this point I was tired and mentioned if I didn’t receive a refund I would escalate to Paypal for a claim. They then respond to say they’re passing this to accounting to process the refund - I receive an email detailing my refund but then no actual refund goes through on Paypal. I leave it for 7 working days because maybe the payment processing takes a while - again nothing on PayPal. I ask them again regarding refund and nothing knew comes back from them - at this point I’ve escalated the claim to PayPal to make a decision. I ordered 26th June, it's 30th August today and I'm still fighting for my refund.

Dreadful company to work with if you have to return anything. Avoid as much as possible.

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EDIT:

After raising the claim through a PayPal a few days have gone by and PayPal have refunded me for the returned items. Funny enough, Defshop now decide to reply over WhatsApp to inform me that my refund has gone through.

Great shop, i get my nike air force 1 at a really good preice and received them at home just 2 days after ordering. Perfect!

Products arrived on time, quality is reliable and return is being processed super fast. There's no better hiphop shop!

Klasse!
Quality

The online shop is awesome, great price, always an offers, always updated.
From italy the order take like 4/5 day to come and that's very good.
I've done 5 orders and there's no issues or problem

My favourite fashion store, they have a nice shop in Alexa, Berlin. But better you order your clothes there first, not much choice.

They are excellent.
The clothes are great and everything arrives at the address very quickly. Discounts are sometimes crazy🤩🤫.I recommend shopping with them.

Top service, cant imagine buying anywhere else.

Wrong size.what a joke

I ordered a 43.They sent me a 42.5.Why the hell u should send a smaller shoe? Are u out of your mind? Bro just say you don't have the right size and return the money immediately instead of forcing me to send that garbage back and wait 16 days for your goddamn refund.worst company ever

P.S take your 20% discount and shove it where you know.Like i'm going to buy again from you clowns...yeah sure

They scam people by selling items they actually don't have and adding 12€ postal fees. Cheap and nice looking products but becomes expensive after you pay 12€ postal fee ordering everything separately

Warning: I have been using def-shop.com for approximately 5 years and bought mainly ECKO ROCAWEAR DNGRS etc... Brands that I found on def-shop and bought from there exclusively

They updated their website design recently but also removed shipping for my country (Ireland)

So I can no longer get the clothes brands I previously purchased, like I have ECKO pants now and cannot source t-shirts, same with the other brand name clothing I bought from them

Big let down for me as I have several hundred euros spent here on these brands alone, they are difficult to source elsewhere

So be careful what you buy here

They are an unreliable company and give smart customer service responses when they have you money and something goes wrong

When they dont want to talk to you, they do not reply to messages for days, then give cut and paste replies, and on their phone 'helpline' they just pretend to speak only German to everything you say in English

Fast delivery the item arrives so quick.
With multiple options to pay.
Many available selection and sizes in online shop.
The quality is top.
Prices are reasonable.
Highly recommended.

100% the worst business I’ve ever dealt with. I ordered a jacket on the 23rd November that I never received. They ignored me for weeks and weeks on end. It’s now the 7th February and I’ve only just got a refund from them lol. I will never ever order from these pathetic clowns again.