DefShop Danmark Reviews 320

Jeg har fået denne besked efter jeg har ventet på at få mine penge retur i 4 uge. nu jeg har rykket for at få penge tilbage hver uge. Det en underlig måde at drive forretningpå. Men det fremgår ikke på deres hjemme side at de er under konkursbegering. Så jeg syntes i skal tænke jer om før i køber noget på deres side. Our company has filed for insolvency with the competent local court. The proceedings have not yet been officially opened, and no insolvency administrator has been appointed at this time.

At the moment, we are unfortunately unable to process any refunds or credit notes, as we must await further decisions from the insolvency court.

You may, of course, still send your return to us, but please note that it will only be processed once an insolvency administrator has been appointed and we have received the necessary instructions.

As soon as we have further information, we will publish it on our website and/or inform you by email.

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Mit freundlichen Grüßen aus Berlin,

DefShop | Kundenservice

Horrible process for returns - they claim it will take them two months to return my money???? After waiting weeks for them to process the return which they still have not done I then have to wait two months on top of that to get my money back???? This can not be legal……

I get my order but size was not so good,so I return them. Return delivered to shop, but money never back to me. Return scam!! Dont buy from them. No answer for mail, no answer on Facebook, no answer phones.

Post Nord lost my packet. They aknowlegde this and will refund the seller upon inquiry from def-shop, but def-shop doesn't answer mails, phones or social media accounts. I have tried contacting them since 22th of december 2024 to no avail. One time a real human and not an auto-response answered an e-mail asking what the case was about, I told them again (because apparently they can't look at one of the other e-mails I have sent with specific information, the one they answered was just a frustrated "Please answer me!"), and now I haven't heard from them since january 14th 2025.
I have now made an inquiry with my bank to try to get my money back - 1000 kr (112 GBP/140 $).
This could be handeled so easily from def-shop, both them and I could get our money back but that is apparently not something they wish to do.
Don't buy from them.

I have ordered the item from the def-shop, it was the wrong size and I have returned it and it has been delivered The 30th of December 2024,but I still haven’t got any response from the store and can’t get my refund .my Ordrenummer
dsdk-1011-1951656

REFUND.

Will you please answer my e-mails??
You received my return at the 30th dec..?? I still havent gotten ny Money back.
Its a lot of money, please fix it, and answer my mail. I have send you three!

I always checking Trustpilot before buying. I did the same this time shopping online at DEFShop. It was the worst ranking ever seen. But, the product and price looked great so I toke the chance. WOW, everything when quick, easy and smooth. So I believe that DEFShop also deserves some credit...

I've shopped with them before with out any problems. This time they only delivered 2 out of 5 items, as the other three were "unavailable" though they had charged for all 5 items. The delivery time of two weeks was much slower than last time. I did automatically get a
refund for the non available items, which is fine. But the same unavailable items are still being sold and and advertised on their website and in facebook adds with high discounts, which feels rather dishonest, and seem like a trick to get customers to order additional things.

Completely no customer service. Ordered twice from them now every time return has not been registered and a hassle to get them to confirm. Terrible company!!

I ordered 5 items. After a few days I got a mail that NONE of the items is available(?!) and I will get a refund. After a month without refund, I wrote them a mail. It took 4 month to answer. "Sorry, you will get a refund, if it does not show up please wait and check with your credit card complany..." Never got a refund, it has been almost a year. I signed in a EU customer complaint now. Ridiculous shop, stay away.

I was looking for a pair of sneakers that are sold out everywhere and found them on the DEF website, super happy, I didn't think twice and ordered them. No confirmation email and some weird pop-up windows asking me to secure my payment urgently and then I stumbled upon all the bad reviews here. PANIC!
but...
I received my pair after 4 days, no issues!
THANK YOU DefShop

Most unprofessional people you could ever do business with. They will f□□k up your order, then not answer your emails, or telephone and WhatsApp calls. And the best they can do, after one of their many many f□□k ups throughout the years, is to give you a voucher for 20%... measly 20%... and you still have to pay for shipping. They're unreliable cheaters only focused on earning money. Costumer support is a word unbeknownst to these people! If you can buy what you are looking for ANYWHERE ELSE, then DO IT! Sincerely, a costumer through many years, with many bad experiences

Horrible customer Service!
Ordered on April 28th. Never received a confirmation notice on text or e-mail, hence did not receive any order number. On May 4th the payment was withdrawn from my account by DefShop Sweden. Still no confirmation and no products received.

Have been sending them e-mails for the past 3 days - still no response! Trying to get my money back.... this is ridiculous!!

awesome website and pants thank you
Best regards Mads

Bought a jacket for 1700 SEK. Returned it because it was to big. Never got my money back. Scam.

Sent 3 emails after returning items and still no response then decided to call them. spoken to them on telephone, and they just tell me to wait a little longer! Disgusting service from this company even when the woman i was speaking to said they had received my items. i have purchased many times from them before and even returned items before and never had this problemn before.

Hello I have placed an order #35986356.
I received an email saying one item is out of stock. I immediately replied but I have no answer. No answer to email or phone. I am waiting for my package. What are the items you sent? Will I be reimbursed for the out of stock item? I demand you contact me.

Order nr 35526361

Hallo
My shoes have not come yet and my tracking nr does not Work i ordert at 29 and its now the 5 august and the site sayes 4-5 Days its not ok i want my Monet back og the shoes not here friday

Again very bad service. It hasen't improved at All since last time i bought something. They don't answer your mail. You have to call them and that cost me money. And very expensive shipping cost. This is absolutely the last time I buy something here.