Defence Discount Service Reviews 

My card had run out, on trying to renew the app repeatedly looped around from the renew membership page back to the home page.Contacted John at the helpline and after several very patient and detailed action over several days I was able to renew.
This was a combination of using a VPN and clearing the cache, rebooting and reinstalling the app, not in any particular order.
Tremendous support from John, these things can be annoying but after many years of DDS trouble free use, we often face a challenge !
John, Many thanks for your help and support.

John was very helpful today in resolving my issue

John was really good in helping me with an offer issue so thank you so much

I bought some Holiday Insurance through the Defence Discount site.I was having trouble locating the discount code and contacted their (DDS) customer services.After supplying them(Tracy) with some information about what I was trying to do,she supplied me with the discount code,which saved me 20%,which was a lot of money.I am very happy with the service provided.

My old Defence Discount account had lapsed and I wanted to see whether I was eligible for a new one. As a retired MoD Civil Servant of 40 years standing I was hoping that I could but John explained why that is not currently possible with the rules set by the MoD. Realising my frustration, John informed me that I was now eligible for a Blue Light card and duly took me through that application process. John was a pleasure to work with, helpful, polite and quick to get things processed to a successful conclusion - Thanks John.

I had a problem when trying to purchase an item with a retailer using a DDS discount code. I emailed the DDS team to explain the issues. They promptly came back and resolved the issues. Great service to John and the DDS team.

Absolutely perfect by John, I put my query to you and it was seen to very quickly. John’s email was really nice as my husband had died and I could feel he was so genuine in his email.

Thank you John you are a lovely guy.

I had trouble accessing the page required to purchase my discount card when following the link from my account - the page just kept hanging. After exhausting all my efforts one email to Support saw John email me back after some computer wizardry and the pipe was unblocked. TVM. Card purchased and verified seamlessly and quickly after that.

This website for former and current serving forces personnel was a welcome find. My recent issues with trying to secure a deal was helped enormously by John who was super quick and knowledgeable in guiding me through the process. Absolute pleasure to find someone with customer care at the forefront of their priority.

John was incredibly helpful and resolved my issues almost immediately. Great service. Professional and Friendly.

I had a couple of queries about my discount card, I was helped by John who was able to guide me.
Very happy with the service I received and happy to recommend.

Cheers John.

Had issues with updating my email, contacted the help line. John got straight back and sorted the problem.

I had a problem renewing my DDS card online. I did manage to send a message and John fixed the problem in minutes, much to my relief as I wanted to use it!

Needed to renew my damaged card and was having little trouble resetting my details online. Quick email to John at DDS and he quickly sorted my problem out and got my replacement card arranged.

Excellent service all round and love the benefits of having a DDS card.

Big thanks John.

Great support from the team with regards to an account issue I was having. John from the team sorted it in 24 hours and card now fully working again. Thank you all.

I lost my card and was later found, but i had reported it lost via the app, and never thought anymore. a week or so i could not use my discount card as the app had said it was expired. i email DDS and after being pointed out by John i had reported it stolen and left it at that. once all my details had been confirmed John re issued me a new card straight away as it had only just been issued. A big thank you to john for being super helpful and very quick to advise and rectify my failing . nice to have helpful friendly advisors like this

Had a delay in receiving my new card but Reece handled everything is a very professional and prompt way.

John was very helpful in helping me renewing my Defence Discount card .

Fantastic service and superb (and extremely patient) customer service.