I ordered an item in June to be delivered at the beginning of July. So far, no delivery and no estimation date. I sent multiple emails, the last one a month ago, that have been left unanswered. Ther... See more
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Firstly I see a picture with a beautiful pool on the advertisment. A Welness suite where you have to pay the Gym and Pool extra… It was mentioned however disappointed. The suite is nice! , sauna beau... See more
Company replied
I've ordered from DD before, no problems to date, this time was no different, easy enough, shipping charges ok (actually lower than previously). Product was very competitively priced and arrived intac... See more
Company replied
This is not the first time I have ordered with Dein Deal - always issues!! This time it was 2 pairs of IDENTICAL Birkenstock I wanted to choose the colour by seeing them in person . When I tr... See more
Company replied
Company details
Written by the company
Liebe DeinDeal-Community, wir wissen, dass nicht immer alles perfekt läuft. Doch wenn Du Fragen oder Anregungen hast, sind wir jederzeit für Dich da – melde Dich gerne bei uns! Unser Antrieb ist es, für Dich täglich die besten Deals zu finden. Wir freuen uns, wenn Du unser Engagement spürst und genauso viel Freude an unseren Angeboten hast wie wir! Dein DeinDeal-Team
Contact info
Flurstrasse 55, 8021, Zürich, Switzerland
- www.deindeal.ch
2.8
Average
3k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 96% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Good experience with DeinDeal
It has been a good experience with DeinDeal services. Until now, I've always had an answer to my doubts and needs.
29 January 2026
Unprompted review
Easy purchase, fast delivery, hassle-free returns
Very smooth experience from start to finish. The purchase process was simple and clear, delivery was timely as promised, and returning a product was straightforward with no issues at all. Overall, a reliable and customer-friendly platform. Would definitely buy again.
29 January 2026
Unprompted review
I was afraid its a scam website
I was afraid its a scam website, checked on trustpilot and ordered. Its not a scam. They delivered the real Woolrich coat in 2 business days and appropriate updates for me.
28 January 2026
Unprompted review
They sent wrong jacket
They sent wrong jacket. And after contacting I did not hear anything.
22 January 2026
Unprompted review
Reply from DeinDeal.ch
Dear customer,
Thank you for your comment.
First of all, we would like to apologize for the inconvenience.
We are sorry that you received the wrong product that did not match your order. We understand that this can be frustrating, especially when you were looking forward to receiving the correct item. We would like to assure you that we are aware of the importance of correct delivery and are working hard to avoid such mistakes in the future. We greatly appreciate your understanding in this matter and are grateful for your patience.
Our customer service team will contact you by email. Due to the high volume of customer inquiries, there may be a delay in responding to your email. However, we would like to assure you that we are treating your request with the highest priority and will do everything we can to help you as quickly as possible and to your complete satisfaction.
Until then, we ask for your continued patience.
Thank you for your understanding.
We wish you a pleasant day.
Best regards
Deindeal.ch
quick service
Good website. Lots of great deals! When you need to return something, it goes quick.
3 February 2026
Unprompted review
I'm very satisfied with DeinDeal
I'm very satisfied with DeinDeal. The orders are sent very quickly and the products are in good quality. Thank you, DeinDeal!
27 January 2026
Unprompted review
Good offer, bad logistics
I ordered 2 shirts: 1 light blue, 1 navy blue. I got a black one instead of the navy blue. It was impossible to exange it (offer had run out and it was out of stock), so I kept the black shirt (could have been refunded).
2 February 2026
Unprompted review
Reply from DeinDeal.ch
Dear Customer,
we would like to thank you for your valuable feedback and sincerely apologize for the inconvenience caused.
We are very sorry that you did not receive your order in the desired color. We also regret that you were unable to reorder the shirt in your preferred color, as the offer has now ended and the item is no longer in stock. We understand that this was a disappointing and frustrating experience for you, as you were looking forward to receiving the item in your preferred color.
However, we are pleased that you found a use for the shirt despite the incorrect delivery and decided to keep it.
We greatly appreciate your flexibility and understanding in this matter.
We wish you a pleasant day.
Best regards
Deindeal.ch
Quick delivery
Quick delivery, product well packed and attractive offer. Thank you!
26 January 2026
Unprompted review
The plates were broken when received
The plates were broken when received. Still waiting for customer service to reply
21 January 2026
Unprompted review
Reply from DeinDeal.ch
Hello,
we would like to thank you very much for your valuable feedback. Your feedback is very important to us as it helps us to continuously improve our customer service.
First of all, we would like to sincerely apologize for the inconvenience caused. We understand that it is very annoying when an order does not arrive in perfect condition.
We are extremely sorry that your order arrived damaged. We understand that this does not meet your expectations of us, and we deeply regret the circumstances.
We will, of course, do everything in our power to resolve your issue to your complete satisfaction. Our team is working hard to find a quick and satisfactory solution for you.
It is very important to us that our customers receive the best possible service. Your satisfaction is our top priority, and we want to ensure that you are completely satisfied with our services.
If you have any further questions or require additional assistance, please do not hesitate to contact our customer service team. Our dedicated team is always available to help you.
Thank you for your understanding.
We wish you a pleasant day.
Best regards
Ive received my order smashed and to…
Ive received my order smashed and to return this item I’ve to cover return costs, which I think its wrong!
26 January 2026
Unprompted review
Reply from DeinDeal.ch
Dear Ms. Ciesielska,
We would like to express our sincere thanks for your valuable feedback. Your feedback is very important to us, as it helps us to continuously improve our services and ensure that we meet our customers' expectations.
We sincerely apologize that you did not receive the item you ordered in perfect condition. Such an incident should not occur under any circumstances, and we deeply regret that it did.
Of course, you do not have to bear the cost of the return shipment, as the responsibility clearly lies with us. Therefore, we will cover the full cost of returning the item.
We sincerely apologize for the inconvenience this incident has caused you. However, we are pleased that we were able to resolve your issue to your satisfaction and reimburse you for the return shipping costs.
We hope that we can convince you of our improved customer service in the future and would be delighted if you would give us the opportunity to provide you with first-class service.
Thank you for your understanding.
We wish you a good start to the week.
Best regards
Activation failed- thry sold me an used code
Activation failed – refund or replacement key required Dear Support Team, I purchased Microsoft Office 2024 Professional Plus via DeinDeal. Activation fails with the official Microsoft error message: “The activation limit of the Multiple Activation Key (MAK) has been reached.” This clearly indicates that the provided product key has already been used or resold and is not a valid single-user key. The issue is not related to installation, device, or language settings, but solely to the product key itself. I therefore request: a working replacement key, or a full refund I can provide screenshots of the Microsoft activation error and product information if required.
I have never heard back yet from Support tram regarding my claim.
Kind regards, Adelina Damian-Fekete
21 January 2026
Unprompted review
Reply from DeinDeal.ch
Dear Ms. Damian-Fekete,
We would like to thank you very much for your feedback and sincerely apologize that the activation code did not work as desired. Unfortunately, processing took a little longer than expected because we had to request a new and verified code from our partner.
We are pleased to have been able to send you a working replacement key and hope that the activation will now proceed without any problems.
Should you encounter any difficulties, we will of course be happy to assist you further—please do not hesitate to contact us again.
Thank you for your understanding and patience.
We wish you a pleasant weekend.
Best regards
Office 365 account behind a big company account
I bought an office 365 licence but didn't know it will be integrate in a mass company account with an admin I even don't know.
21 January 2026
Unprompted review
Reply from DeinDeal.ch
Hello,
Thank you for your comment.
We are sorry that you had a different idea of what the license you ordered would be like. We understand that this is a frustrating experience for you and regret that the license does not meet your expectations.
As you have already redeemed the voucher, it is unfortunately no longer possible to cancel and refund it, as our partner has already settled it with us. This means that the voucher is already registered in our system as used and the financial transactions have been completed, making a refund or cancellation impossible.
We apologize for not being able to provide you with satisfactory feedback. We recommend that you thoroughly review the product details and license terms before purchasing to avoid misunderstandings and ensure that the product meets your requirements.
We hope you understand and wish you a pleasant day.
Best regards
Deindeal.ch
Reply from DeinDeal.ch
Dear Mr. Cruz,
Thank you very much for your valuable feedback. Your comments are very important to us, as they help us to continuously improve our services and better respond to the needs of our customers.
We sincerely apologize for the delay in delivery and deeply regret the inconvenience this has caused you. We understand that such situations can be frustrating and assure you that we are doing everything in our power to resolve the issue.
However, according to our current tracking information, your package was delivered on January 14.
If the package has not arrived at your address or your neighbors, please contact our customer service team immediately. Our team will then initiate a package search with the postal service to resolve the matter as quickly as possible and ensure that you receive your package.
We hope you understand and wish you a relaxing weekend.
Best regards
Deindeal.ch
Wrong product delivered
They delivered a completely wrong product. After contacting customer service, I have been waiting for days for a solution. No one from customer service is responding.
16 January 2026
Unprompted review
Reply from DeinDeal.ch
Hello,
Thank you for sharing your experience with us.
We deeply regret that your order did not arrive as expected and that you did not receive adequate support during the process.
Unfortunately, our supplier experienced unforeseen delivery bottlenecks, which meant that we were unable to ship the goods on time.
We deeply regret this and sincerely apologize for the delay and for not keeping you adequately informed about the situation. This is not in line with our standards, and we are working to prevent such incidents from occurring in the future.
Your feedback is extremely valuable to us as it helps us improve our processes. We understand your disappointment and regret that we were unable to meet your expectations.
If you have any further questions or concerns, please do not hesitate to contact us.
Thank you again for your feedback and the opportunity to improve.
We hope you understand and wish you a pleasant day.
Best regards
Deindeal.ch
No service / no support - never again
The package I ordered was delayed by several months. I had to follow up so many times, hardly ever got a reply and customer service is non-existent.
I will never order from Dein Deal again, very disappointing experience.
21 November 2025
Unprompted review
Reply from DeinDeal.ch
Dear Mr. Hoffmann,
Thank you for taking the time to share your experience with us.
We are very sorry that your delivery was delayed and that you did not receive accurate feedback from customer service about when you could expect your goods.
We would like to inform you that this delay was caused by unforeseen delivery difficulties at one of our suppliers. These problems meant that we were unable to meet the original delivery date.
We understand that this is extremely annoying and disappointing for you, and we sincerely apologize for the inconvenience caused.
We are constantly striving to optimize our customer service, and we greatly appreciate your honest feedback. Your input is invaluable as it helps us to further improve our processes in the future and ensure that we can best meet our customers' expectations.
We thank you for your understanding and hope that we will be able to convince you of our improved customer service in the future.
We wish you a good start to the week.
Best regards
Deindeal.ch
Perfect Pedicure with Andrea
Andrea was friendly, professional, and my pedicure looks perfect. Excellent result.
20 January 2026
Unprompted review
Reply from DeinDeal.ch
Hello,
Thank you for your comment.
We are very sorry that you are dissatisfied with our customer service—this does not meet our standards, and we would like to rectify the situation. We apologize that you have not received satisfactory support so far.
In order to resolve your issue quickly and personally, it would be very helpful if you could provide us with the details by email. This will allow us to address the issue directly and find a fair solution for you.
Thank you for your feedback—we take your criticism seriously and will make improvements.
We hope you understand and want to assure you that we will do everything in our power to help you resolve your issue. Your satisfaction is very important to us, and we strive to provide you with the best possible service.
We wish you a pleasant day.
Best regards,
Deindeal.ch
Very good price-performance ratio
Very good price-performance ratio. Professional handlingnof the order and good quality of the goods.
21 January 2026
Unprompted review
Oxford English school
I thought it was an app and not a site. I sent an email to the school for asking more details and explanations two days ago, but didn't receive any answer.
in addition, I received an email from the school offereing 90% off for the offer I just bought!
16 January 2026
Unprompted review
Reply from DeinDeal.ch
Hallo,
We would like to express our sincere thanks for taking the time to send us your valuable feedback.
We apologize that you have not yet received a satisfactory response to your concern from our partner. We would like to formally apologize for the inconvenience caused and assure you that we will do everything we can to improve the situation.
Customer satisfaction and focus are our top priorities, and we take your concern very seriously. In order to help you as quickly as possible, we have sent you a query, as we are currently missing some information that is important for processing your request.
Unfortunately, we have not yet received a response from you in this regard.
As soon as we receive this information, our customer service team will get back to you with a solution.
We thank you for your understanding and patience and wish you a good start to the week.
Best regards
Deindeal.ch
The quality of the items is not good.
The quality of the items is not good.
14 January 2026
Unprompted review
Reply from DeinDeal.ch
Hello,
thank you for taking the time to share your experience with us.
We are truly sorry that you are not satisfied with the quality of our products and that you have had this negative experience. This is not in line with our standards, as it is very important to us to offer only high-quality goods.
We take your feedback very seriously and will look into it thoroughly to ensure that such incidents are avoided in the future. Your satisfaction is important to us, and we want to do everything we can to restore your confidence in our products and services.
If you have any further concerns or if we can be of assistance in any other way, please do not hesitate to contact us directly. We are happy to help and want to ensure that you have a positive experience with us.
Thank you again for your honest feedback and the opportunity to improve.
We wish you a pleasant day.
Best regards
Deindeal.ch
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