www.dekoria.co.uk Reviews 

1,407
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 42 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent quality and craftsmanship of the products, noting how well-made and durable items like sofa and chair covers are. Many people are delighted with the perfect fit and beautiful appearance of their purchases, often finding them superior to original manufacturer offerings and capable of transforming their furniture. Reviewers consistently highlight the lovely fabrics and impressive finish, making their items look new and stylish. However, some customers also noted issues with delivery services, experiencing delays or confusion with carriers like UPS, sometimes leading to parcels being misdelivered or nearly returned. A few other people also felt that some covers had fit issues, such as being a tight squeeze, slightly large, or having fabric that was too long and loose.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, with many customers expressing satisfaction with the... See more

Quality

Users describe positive interactions with quality, with many reviewers praising the excellent craftsmanship... See more

Delivery service

Consumers find delivery service to be ambiguous, with many reporting quick and efficient deliveries that... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very happy with our Ikea Karlanda 3seater replacement covers! Well put together, ability with their samples service to get an idea of real colour and feel of the fabric. Affordable and we will be... See more

Rated 5 out of 5 stars

I have been searching for years for new chair covers for 10 IKEA Harry chairs. Dekoria customer service is good at responding to emails and they sent me swatches via post to see the materials that I c... See more

Rated 5 out of 5 stars

The customer service from Dekoria was the best I have experienced. I had a huge probem with UPS in delivering my order, but the customer service lady, Anna, sorted it for me very promply. The communi... See more

Company replied

Rated 5 out of 5 stars

The covers took a little longer than expected to arrive but were worth the wait as they have completely transformed my shabby settee and it now looks new. The main cover was a real squeeze to get on a... See more


Company details

  1. #66 of 118 best companies in Interior designer

Written by the company

Dekoria offers one of the widest ranges of textiles available from an independent e-retailer, from tea towels to furniture covers to made to measure curtains and blinds. We offer high end quality products and great service at competitive prices making your home makeovers a pleasure and not a chore.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1k reviews

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Asks customers to review

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Replied to 100% of negative reviews

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4.7

All reviews

(1,407)

39 reviews in the last 12 months

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Rated 2 out of 5 stars

The customer messaging was good but the…

The customer messaging was good but the blinds are not black out and they arrived snagged

3 November 2023
www.dekoria.co.uk logo

Reply from www.dekoria.co.uk

Dear Sara,

we are very sorry that you are so disappointed.
Please send us more details by e-mail: customerservice@dekoria.co.uk.
We are sure, we will find a good solution.

Best regards
Dekoria Team

Rated 5 out of 5 stars

A five star experience

A great experience from start to finish with this company. I received my choice of swatches, made my choice of fabric and placed an order for Karlstaad chair cover. Communication was good and my order arrived within the promised time and I am very happy with it. I would recommend this company

15 April 2024
Rated 5 out of 5 stars

Highly recommended!

This is the second time when I order the seat covers from Dekoria. - First time nearly 10 years ago! The quality is very good, the service is excellent. Highly recommended!

6 April 2024
Rated 5 out of 5 stars

Loved that: No ironing require, don't discolour in the areas when sun touches like cheep ones do and it's not possible to wash it out.

Loved that:
•Samples were great and matching the quality received.
•I've received email updates regarding my order status.
•In 2 days curtains leveled themselves out and I didn't require do any ironing (that's what I've expected for the money I paid, as I had the same experience previously).

In overall, you get what you pay for. Amazing quality, shining when sun shines. Will order more in the future for the rest of the rooms!

27 March 2024
Rated 5 out of 5 stars

Furniture looks like new again....

We ordered two sets of sofa covers and one set of chair covers for our Karlstad seating. We were given a two week lead time for delivery but they arrived earlier than that.

The covers are extremely well made and of high quality fabric. We didn't order a fabric sample before purchasing but the fabric was as pictured on their website. The covers were easy to fit and our furniture (which we have had for several years) looks like new again. Much cheaper than purchasing a new suite and a much better environmentally friendly option. We are very pleased with our purchase and would definitely recommend Dekoria to others.

19 March 2024
Rated 5 out of 5 stars

Contact prior to order for any special requests

I contacted Dekoria before I placed the order because I had a specific request. They responded in good time and were able to supply exactly what I wanted. The covers arrived in very good time and fitted perfectly. I have a new sofa and it looks fabulous. Don’t hesitate to use this firm - they are excellent

12 March 2024
Rated 5 out of 5 stars

Highly recommend

Fast order and delivery
Can’t put them up yet as the windows haven’t arrived! But they look great.

30 January 2024
Rated 5 out of 5 stars

Five stars

Very helpful customer service. Chair covers arrived today! So impressed, fit beautifully and look fabulous!! Can definitely recommend this company.

13 February 2024
Unprompted review

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