www.dekoria.co.uk Reviews 

1,408
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 42 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent quality and craftsmanship of the products, noting how well-made and durable items like sofa and chair covers are. Many people are delighted with the perfect fit and beautiful appearance of their purchases, often finding them superior to original manufacturer offerings and capable of transforming their furniture. Reviewers consistently highlight the lovely fabrics and impressive finish, making their items look new and stylish. However, some customers also noted issues with delivery services, experiencing delays or confusion with carriers like UPS, sometimes leading to parcels being misdelivered or nearly returned. A few other people also felt that some covers had fit issues, such as being a tight squeeze, slightly large, or having fabric that was too long and loose.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, with many customers expressing satisfaction with the... See more

Quality

Users describe positive interactions with quality, with many reviewers praising the excellent craftsmanship... See more

Delivery service

Consumers find delivery service to be ambiguous, with many reporting quick and efficient deliveries that... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very happy with our Ikea Karlanda 3seater replacement covers! Well put together, ability with their samples service to get an idea of real colour and feel of the fabric. Affordable and we will be... See more

Rated 5 out of 5 stars

I have been searching for years for new chair covers for 10 IKEA Harry chairs. Dekoria customer service is good at responding to emails and they sent me swatches via post to see the materials that I c... See more

Rated 5 out of 5 stars

The customer service from Dekoria was the best I have experienced. I had a huge probem with UPS in delivering my order, but the customer service lady, Anna, sorted it for me very promply. The communi... See more

Company replied

Rated 5 out of 5 stars

The covers took a little longer than expected to arrive but were worth the wait as they have completely transformed my shabby settee and it now looks new. The main cover was a real squeeze to get on a... See more


Company details

  1. #78 of 118 best companies in Interior designer

Written by the company

Dekoria offers one of the widest ranges of textiles available from an independent e-retailer, from tea towels to furniture covers to made to measure curtains and blinds. We offer high end quality products and great service at competitive prices making your home makeovers a pleasure and not a chore.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

1k reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 66% of negative reviews

Typically replies within 48 hours

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4.6

All reviews

(1,408)

40 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

How to rejuvenate your IKEA sofa

Very happy with my new covers which have completely rejuvenated my ancient IKEA sofa which they no longer make. The covers are a perfect fit (a little on the large side if anything but that’s much better than the other way as they fit well and I need new cushions anyway). I chose a different coloured fabric too (more practical black than the original cream) for a whole new look to my living room. Highly recommended.

23 July 2024
Rated 5 out of 5 stars

Seat Pads

The seat pads I ordered were well made and of good quality. The customer service was excellent.

20 June 2024
www.dekoria.co.uk logo

Reply from www.dekoria.co.uk

Dear Customer,

thank you so much for taking the time to leave us a 5-star review.
We are glad to hear that you are happy with our products and service.
Thanks for choosing to shop with us!

We’d love to have you back very soon.


Best regards
Dekoria Team

Rated 5 out of 5 stars

Amazing Chair Covers

We are very happy with our 'Harry' replacement seat covers. They look great, well made and fit perfectly. Our only advise would be to order swatches first to check the fabric and colour.

26 June 2024
Unprompted review
Rated 4 out of 5 stars

Beautiful fabric

The fabric of our blind is beautiful and was only available at this shop. The blind has been made well so i wouldn't hesitate to order from them again. They are based in Poland and I have to say it took some time to arrive however (a bit over 20 days) which was longer than what advertised. I also emailed prior to my order to ask a question about measuring but never got an answer. We placed the order anyway and luckily, we were correct. They do seem to have lovely fabrics that you do not find in the other shops in the UK.

23 May 2024
www.dekoria.co.uk logo

Reply from www.dekoria.co.uk

Dear Customer,

thank you for your 4-star review.

We always try to dispatch our goods on time.
Normally dispatch takes 7 working days and delivery another 6-7 working days.
You recived your blind within 14 working days so without delay.
Unfortunately due to customs we are unable to speed the delivery. We are very sorry.

Regarding the answer, please check your spam.
Maybe our answer was landed there, because we replied you on 7th of May at 10:18 a.m.

Anyway we are verry happy that you are satisfied with blind.

Best regards
Dekoria Team

Rated 5 out of 5 stars

My cushions are beautiful

My cushions are beautiful, well made, and so well priced. Dekoria went the extra mile for me and I recommend this company without hesitation.

20 May 2024
www.dekoria.co.uk logo

Reply from www.dekoria.co.uk

Dear Customer,

Your kind words about our product an service are really appreciated.
We love making our customer’s days and we can’t wait to have the opportunity to make you smile again!
Thanks for choosing us!

Best regards
Dekoria Team

Rated 5 out of 5 stars

Amazingly pleased with my lovely velvet…

Amazingly pleased with my lovely velvet Ektorp chair cover. When you buy something like this unseen online there is always a worry that the quality / colour isn’t going to be as expected - however I was, and still am, so glad I bought from this company. Thick, quality velvet, lovely yellow mustard colour, beautiful cut and finish. It has transformed our tired and old little chair and was worth every penny. Already thinking about buying another one in a different colour for when I feel like redecorating again. Thank you Dekoria.

13 May 2024
www.dekoria.co.uk logo

Reply from www.dekoria.co.uk

Dear Jane,

Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you are very satisfied with our service and product. We are delighted that we could meet your expectations.

We look forward to serving you again in the future!

best regards
Dekoria Team

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