DennisDeal.com Reviews 

23,151
TrustScore 4.5 out of 5

4.5

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Rated 4 out of 5 stars

I paid extra for a track and trace code, with that code my package should arrive between 8 and 14 days. My package arrived after 20 days. Unfortunately this package was empty, nothing in it. I've ma... See more

Company replied

Rated 5 out of 5 stars

The communication regarding questions and issues with about the order are in these days wonderfull. Great to see that companys still excist who knows how it shpuld be done. Placed an order. Rece... See more

Rated 5 out of 5 stars

This is twice now I have sourced items through DennisDeal, on both occasions they were very helpful. as I live in the UK they had to intercept the delivery details as the address only came up as The... See more

Rated 5 out of 5 stars

Correct!. The device I ordered from DennisDeal was broken on arrival. Thanks to personal mail contact with the company I received a new intact device in the proper shipment way. That's the way it alwa... See more

Company details

  1. Drives and storage service
  2. Battery shop
  3. Mobile Phone Accessory Shop
  4. Computer & Accessories store
  5. Photography shop
  6. Toner cartridge supplier

About DennisDeal.com

Written by the company

  • Elk probleem lossen wij op
  • Daarom ook 22.000 reviews positieve reviews
  • Laagste prijzen
  • Uitstekende service
  • 1.000.000 Producten
  • 20 jaar ervaring

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

23k reviews

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No recent history of asking for reviews

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4.5

All reviews

(23,151)

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Rated 5 out of 5 stars

very good service and easy communication

very good service. The items i were supposed to be delivered around Christmas time by DHL but i didn't receive them. I contacted Dennisdeal who promptly contacted DHL and send the items again which i received a few days later. excellent communication.

23 January 2021
Unprompted review
Rated 1 out of 5 stars

Be careful!

Be careful! Products are coming from China, so long waiting time or they don’t come at all!
Better order on aliexpress yourself
————————————
I don’t want You to call me! When I make an order in NL company I expect the goods to be sent from NL not from China!

6 January 2021
Unprompted review
DennisDeal.com logo

Reply from DennisDeal.com

Dear Jan,

we have tried twice to contact you, i left a voicemail, if we cannot reach out to u then we cannot solve the case for you

Please give us at least the change to explain and we will find 100% a solution for you

Please let us know

Dennisdeal.com

Rated 3 out of 5 stars

Items not send within allotted time

I ordered 2 items with priority shopping (paid extra for that) . After the amount of time to start shipping has passed (2-4 days) I asked to cancel my order, because it felt would not come anyway.

I was told this wasn't possible, I would be able to get shop credit. Sadly due to my fist experience with this shop I didn't want the shop credit. Also nothing was said about the shipment status of my items.

I really hope my items come within the allotted 10-20 days.

Edit: ive decided to change my rating to 3 stars instead if 1 due to the fact that they decided to cancel my order after several mails back and forth.

25 December 2020
Unprompted review
Rated 1 out of 5 stars

Hilarious

This was just so hilarious. This is happening first time in my life. First they're calling me in supermarket. I'm saying it's not a good time to speak and then I'm saying it was pretty obvious in my review so I don't want to speak with phone. And then he says -like he's my friend- "you don't want to have phone contact way to communicate and change your review it's not true blah blah blah" and cancelling my order. This was just hilarious. I'll do whatever I can to reduce your stars. This your companys problem or that guy was not on his best day but this is not acceptable. Just because I didn't delete my 1 star review they did this lol. OMG the guy that I spoke with phone just OMG 😃😃😃

22 December 2020
Unprompted review
DennisDeal.com logo

Reply from DennisDeal.com

If after you purchase something on our website, and within a couple of hours you add a 1 star review we are so curious why, that's we called you. I guess a service your was not expecting as you where not able to discuss the case with me by phone.

We explained why your review was not correct and based on a mistake and ask you if your not happy we can cancel your order and refund your money no problem, but please adjust your review as this is not true what you sharing.

You reply : No I wanne have my product and i will not delete the review, this is not acceptable for us, thats why we cancelled your order, better for everybody

Dennis ( The Guy you spoke on the phone)

Rated 5 out of 5 stars

Good experience

In ten working days my order (two 3D hologram displays) was delivered to my home address in Amsterdam in good order.
I visited this website 2 days after I placed my order because the tracking number did not work, and naturally this caused some doubts. I was simultaneously writing an email to support center and searching for customers' experiences on Google. I saw some bed reviews on this website and got into a sort of panic, but the next day I received an email from the company with the valid tracking number. And, as I said, the package arrived in ten working days. At the end, I have a really good experience with this purchase!
I wanted to write this review genuinely, for all those who will have similar doubts as I had.

9 December 2020
Unprompted review
Rated 4 out of 5 stars

All went fine, good support team

I ordered some simple masks. They should have arrived in 3-4 weeks and they arrived as expected. I had a small problem on the track and trace of the delivery but the package arrived anyway at the correct address. I received a quick answer from the support team that eventually was not necessary anymore, but it shows that they are checking and trying to support as best as possible.

5 November 2020
Unprompted review
Rated 1 out of 5 stars

Never received…

End of September I did order two jackets with ordernumber 238467 with expres shipping. Meaning it will come in between 8-14 days. In the mean time I contacted them because nothing came in and they told me to be patient. But after a month still nothing and the shipping details not giving any updates since 14 October either. Emails again but nonrepsonses this time.

Today I bought other jackets. Because the cold really sets in now.

For me this was a once but never again. A loss of 100e 😭

29 October 2020
Unprompted review
DennisDeal.com logo

Reply from DennisDeal.com

Good morning Nousha,

I have looked deeper into your order. In this process I have concluded that there is indeed a delay in the shipment. However, there should be no reason for concern as we will make sure your jackets will be delivered 100%. That is our promise to you.

Did you perhaps contact us prior with a different email address? We have noticed that we have indeed responded to earlier messages. We will send you a new email directly, this way we can find a resolution for this case.

-Team DennisDeal

Rated 5 out of 5 stars

We ordered decorative lights

We ordered decorative lights. Unfortunately, it wasn’t in stock at that time. We were offered an upgrade at no extra expense. Great service, would order again.

5 October 2020
Unprompted review
Rated 5 out of 5 stars

I would NEVER order from this company again

I ordered a fanless PC on 29 Jan 2020. It appears that the suppliers had problems with delivery ( the product did not ship until March and then failed to actually leave China). After waiting long past the 60 day promised delivery, I informed Dennisdeal that I wanted to cancel my order and have my purchase refunded. I go a lengthy set of replies to the effect they could not stop the shipment (this is over 100 days after the order), that they did not know why it hadn't been delivered, that they could not refund my order until the package was returned to their warehouse in China. It's now over 225 days and I'm still out 426 Euros. I do not get replies to email about my refund request. Overall, I would rate this company as borderline fraudulent

13 September 2020
Unprompted review
Rated 5 out of 5 stars

It’s ok

Firstable I was not happy with what I get , but customer service help to fix the problem .

8 September 2020
Unprompted review
Rated 1 out of 5 stars

Never received my purchase

Never received my purchase. No updates or anything.

31 July 2020
DennisDeal.com logo

Reply from DennisDeal.com

Good day,

Sorry to hear that. On your name we are unable to find an order at this moment. We would really like to help you solve this.
Could you please use the contact form to contact us or reply to our find reviewer request on Trustpilot.
You can find our contact form here: https://www.dennisdeal.com/pages/contact

Hope to hear from you soon!

Kind regards,
-Team Dennisdeal

Update 8/13/2020:

We have investigated the situation regarding your order. We found that there was an incorrect shipping address listed by you on our website.

We have contacted you by mail regarding the issue.
We will definitely resolve this issue together. Kindly reply to the email we have sent, or please contact us through our contact page.

-Team Dennisdeal

Rated 3 out of 5 stars

I have been waiting for weeks for a…

I was waiting for weeks for my item and I haven’t received it. After writing a review over here I was contacted by the customer service and offered a solution.

At the end we agreed that they will refund the amount of money which I payed and they will keep the item. After they received it, I was refunded what I have paid. I guess both sites are satisfied right now.

8 July 2020
Unprompted review
DennisDeal.com logo

Reply from DennisDeal.com

Good morning Magdalena,

Sorry to heat your delivery did not go as expected.
I see it is almost back to us, we would like to help you get your order delivered as soon as possible.
For now we will get in touch with you and find a good solution with you 100%

Team Dennisdeal

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